90%
Members Recommend
4.5
Very Good 3583 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The hotel underwent a redesign in fall 2015
  • In-house restaurant Nios for a fresh, seasonal pretheater meal
  • Broadway, Carnegie Hall and MoMA are just a few blocks away
  • Indulge in nightly wine hour in the lobby
  • Some rooms have balconies — a rarity in the city
  • Spacious rooms (by New York standards)

What To Know

  • No spa, but in-room treatments can be arranged
  • The fitness center is under construction, but the hotel is offering day passes to one nearby
  • No business center
  • WiFi is free only for Kimpton's Karma Rewards members (free to join)
  • READ MORE: Where to eat, play and shop in NY

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Room Service
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
property living room home Suite cottage

Overview

The Review

Here’s a dilemma visitors to New York face. They want to be close to the theater (because scrambling to catch a cab before show time is a nightmare), but they probably aren’t dying to stay in a gigantic, tourist-oriented hotel in Times Square. This is where the Muse comes to the rescue.

{“type”:”img-inline”,”src”:”/static/images/product/properties/419/pgal-73396-1282753587-full.jpg”,”width”:”275″,”caption”:”As with all Kimpton Hotels, the Muse hosts a daily cocktail hour for guests in the late afternoon.”}The funky Muse Hotel from Kimpton is well placed in the heart of the theater district but still has a downtown style and a cheeky sense of humor. The sleek lobby is decorated in shades of gray, and one entire wall is a wine cabinet, which gives guests a hint that the Muse really, really likes its wine. Guests can chill out in the lobby while sipping coffee, lemonade or wine chosen by the sommelier (the appropriately named Emily Wines). And when (ahem) nature calls, guests can choose from six themed bathrooms with names like “Glam,” “Rebel” and even “Passion.”

Even the guestrooms have a bit of fun. Although the decor is a crisp, controlled palette of white and black, visitors will find a leopard-print bathrobe and funky statues amid all the soothing neutrals.

These little surprises are part of what makes the Muse so much fun. There’s even a resident teacup Pomeranian, Ginger, who has a custom Prada and Burberry wardrobe. Ginger’s job, apart from looking cute, is resident Director of Pet Relations. The Muse also hosts a monthly Sommelier Smackdown, when Ms. Wines challenges a fellow sommelier to choose wine and beer pairings with a menu, and then lets diners decide who wins — all while wearing a wrestling belt.

There’s always something interesting going on in the lobby, and that’s just the way the Muse likes it. But as soon as guests retreat to their gargantuan rooms, the wine parties, the chaos of the city and, yes, even the wrestling belts, will all seem far away.

How to Get There

The Kimpton Muse Hotel
130 W 46th St
New York, NY 10036 United States

Reviews

Request to communicate with hotel manager completely ignored
guess2

Let me begin by saying I have been a loyal Kimpton customer for coming up on 20 years. I have stayed all over the U.S., multiple times in many spots, for both business and pleasure. This was our first stay at The Muse. Our stay itself was unremarkable. Not my favorite of the Kimptons I’ve been to, but certainly no problems to be upset over during that time. We stayed for two days, valeting our car for $55/night. We checked out on June 15th. On July 26, I received, in the mail to our home address, notification of a $125 NYC parking violation dated the day we checked in to the hotel for the offense of parking in the hotel loading zone. We left our car with the valet almost two hours before the time of the ticket. The ticket had been removed from our vehicle while in the care of the valet, so the first notice I received was in the mail. Not very happy they tried to hide it. I called Kimpton’s 800 number and explained the issue. They transferred me to the hotel itself. Hotel employee asked if she could help me. I then asked, to my dismay, didn’t the person I just spent 10 minutes on the phone with tell you why I was calling? Oh yes, she says. No apology from her about the situation though. Gave me her email address to send the ticket to which turned out to be wrong so email bounced back. I call again so she sends me an email so I can reply to it. I send the ticket. This time I get a “so sorry for that” and she’ll let me know when the parking manager takes care of it. 12 days go by. Crickets. I email her yet again and her solution is to copy the parking manager, who I have now figured out is a third party contractor, on the email to let me deal with the parking company directly, telling me to contact her yet again if I need further help. I respond to her by requesting to speak to a hotel manager. No reply. Two additional phone calls on my part with parking manager, plus a long call with NYC parking bureau, and I independently verify ticket was paid. In the meantime, Kimpton front desk manager forwards me an email from the parking contractor that they also verified it was paid. I reply again reiterating my request to speak to a hotel manager. Almost a week has passed since my initial request. In this time, I flew to the west coast and completed a stay at another Kimpton and am now back in the east. Yet still no phone call from NYC hotel manager. Nor did front desk manager respond to either of my emails requesting the contact. What poorly executed customer service. And how disappointing from a hotel chain that I have been a loyal customer to. I feel like I am a fairly laid back traveler, but not happy about Kimpton knowing that that violation was concealed and then making me follow up dropping it in my lap. And how about a sincere apology? Cherry on top is ignoring not one, but two emails. As the old saying goes, the lack of response is my answer. Booked my next week’s trip with another chain.

Miss the Old Kimpton Touch
IllinoisTravel4Fun

I gave this hotel a top notch review in 2012. The location is excellent, and the staff are very good. There were a couple of things that really bothered me this trip, though. First of all, there is no coffee in the room. I really don't like to have to get going and go down to the lobby before having a wake-up coffee. Second, there are no breakfast options other than a wildly overpriced $25 buffet. Finally, since IHG took over Kimpton Hotels, the little perks like mini-bar credits and cookies that made Kimpton hotels so special have disappeared. Free wi-fi as a perk in this day and age--come on! That said, the hotel is lovely, with a peaceful lobby and a complimentary wine hour--and the location can't be beat.

Amazing Property & Staff
AlcazarManagement

I wanted to drop you a quick note regarding my stay at The Muse. Angel at the front desk made me feel at home the minute I arrived and requested early check in. He is the most professional courteous face representing The Kimpton Muse hotel. I interacted with him daily and you remembering my name and responded to everyone of my requests and questions without hesitation. The entire staff throughout the hotel was friendly and helpful, including the bar tender Mr Rojas and restaurant staff.