The James New York-NoMad
What We Love
- Lounging in the spacious, luxurious lobby, and helping yourself to a pastry or evening snack
- Discovering NoMad, home to bookstores, boutiques, and NYC’s "Silicon Alley"
- Streaming movies to the app-equipped tablet in your residential-style room or suite
What To Know
- James Club amenities include complimentary coffee, tea, and pastries in the lobby between 6 a.m. and 8 a.m. every day
- Free WiFi is available
- Free WiFi
- Parking On Site
Few hospitality groups are as synonymous with cosmopolitan style and contemporary luxury as The James Hotels, which all share a slick, fashion-forward aesthetic worthy of their glamorous urban surroundings. You can expect the same of The James New York – NoMad. This high-end hideaway is all about high design, updating the Beaux-Arts former Carlton Hotel with locally inspired details by Thomas Juul-Hansen (of Nougatine by Jean-Georges and all David Yurman outlets nationwide). Expect a reimagined mid-century vibe and plenty of 21st-century touches, from a 24-hour fitness center that will carry Peloton bikes to a custom mobile app by KEYPR on every in-room tablet. Cozy guest rooms make you feel as if you’ve rented a NoMad pied-à-terre, complete with local art on the walls and local treats in the pantry. For buzz-worthy dining, a Scarpetta location and cocktail bar by LDV Hospitality will open in early October. And in case you needed another reason to stick around, and maybe skip the city slicking entirely, complimentary pastries or light bites will be served periodically throughout the day.
In the Area
NoMad is being hailed as Manhattan’s newest neighborhood, but also dates back to the Gilded Age and retains Historic District status. Gape at the gorgeous Beaux-Arts buildings, or see all that’s hip and new right down in namesake Madison Square Park, home to one of the original Shake Shack outposts. Popular restaurants in the area include Pondicheri, Hill Country Barbecue, La Pecora Bianca, and the eateries of Eataly, while there are some stylish boutiques in the area, as well.
How to Get There
This is a beautiful building but the designers of this hotel totally blew it. We paid extra for a corner room. Don't bother. The room is small and barren. It is NOT a typical corner room. I expected corner windows - there are none because there are 4 rooms jammed into each corner. There is no design. It is just ugly. There is no place to put your things if you want to unpack - NO drawers or shelves, just one very tiny drawer in each tiny nightstand. We were on the 7th floor and could hear noise from the street all night long. The carpet was so dirty that thinking about it makes me sick. You wouldn't want to walk on it with bare feet. The bathroom is so small that the door won't open all the way. The staff are not well trained. Out of a 3 night stay, we had to ask for face cloths two times and a bath mat once. One of the 2 times, the face cloths were not delivered. We asked again in the morning but did not receive them until hours later, when we were ready to leave the hotel. We requested a late check-out multiple times (when we reserved the room, through an email and at the front desk) and had been told we would be charged $99, which we agreed to. The day we were leaving we asked about the late check-out before we went out in the morning. The people at the desk were unaware. They told us 2:00 PM. We said that it was supposed to be 4:00 because we were paying $99 for the privilege. Again they were unaware. When we returned to the hotel at 3:15 PM, our keys did not work. We were told that we should have gotten them re-keyed before we left in the morning. When we checked at the desk in the morning to confirm our late check-out, this was not mentioned. The wine and cheese is only for 1 hour. The coffee and tea service in the morning is only for 1 hour. Both are nearly impossible to enjoy with a busy schedule. We were told we could have one non-alcoholic item from the mini-bar per day. We took one bottle of water each day and nothing else. When we checked out, they were going to charge us for the water. There are many great hotels in NY. This is NOT one of them. We will never stay at this hotel again.
James is housed in a beautiful building. The decoration of the lobby is not my cup of tea but nice. Unfortunately, our stay went downhill after the lobby.
We paid extra to get a Corner King Room. The Corner King Room is not at the corner but in the corner of the building. The room is actually sandwiched between two suites so there are no windows on both sides. The closet does not have any drawers but shelves only. The room is spacious but the interiors are awkward from placement to selection. They try to take the retro theme but the furniture look cheap. There is a space underneath the TV, creating a void, where you do not know whether the table had been stolen or waiting for something. A funky two seater tug in the corner, which can't sit two persons or work space. I guess they just want people to come here for party.
The space between the bed and the bathroom is very tight while there is plenty space they left on the another side with nothing.
The bathroom is small and badly designed. You cannot use the toilet or brushing your teeth without closing the door, see the photo. However, the light switches are located outside of the bathroom. If you forget to turn on the light before entering the bathroom, you have to open the door, squeeze yourself out of the bathroom to turn on the lights. Half of the time, the water in the shower was just warm even I turned it all the way, particularly in the evening. Fortunately, the weather was not that cold so I could brave enough to take a quick shower before going to bed.
In addition, we did not get the wash cloth on the first two days until we requested from the housekeepers(with tips). When we ran out of Kleenex and vanity kit, we did not get the replacement until we requested. Our friends did not get their wash cloth from the housekeeper even they requested.
On the good side, the bed is very comfortable. However, the worst part of the hotel is the window insulation. We stayed at Level 6, I woke up by the garbage truck at 6am every morning when they come to pick up the garbage. You can't sleep without the earplug.
The hotel charge $35 per day for the amenity fee. It provides morning coffee and muffins between 6-8am, evening wine and cheese between 5-6pm and one non-alcoholic item from the mini-bar. Starting with the breakfast, I did not return it after one trial, same as the evening wine. The muffins are greasy. The wine is not good, taste like Bev-Mo 50 cents promotion wine. Tried once and never went back. The hotel can charge us $35 per night but they cannot provide any complimentary bottle water. I do not mind the hotel to charge the amenity fee if they really provide some goodies. For example, Hotel Edition charges $35 per day but they give the customers $25 credit at the bar and $50 at the spa. It encourage the customers to use the facilities and spend more money at the hotel. Hotel Mansfield provides free continental breakfast but no amenity fee. Dream will waive the amenity fee if you book the room directly from the hotel web site. Hotel Americano does not charge amenity fee. Dream Downtown and Americano are both 4 star hotel. James NoMad, I will put them in the level with Fairfield Inn or Holiday Inn Express level. It is definitely not a 4 star hotel. HIE provides complimentary free breakfast too.
We were able to check in early, which was very nice. We got to our room and it was very cold with the fan blowing. Turned on the heat, went out and came back later to a freezing cold room. Called the front desk, there was no answer. Called again and the reception person said I will send somebody right up, which they did! This person told us that there was no heat on in the hotel and to turn the system off. The fan was still blowing cold air so we turned that off. I called the front desk just to make sure that they knew there was no heat in the hotel, and when I called, I was told to turn the fan off because it’s just blowing cold air. I replied that I had already done that but the room was freezing. She said she would tell her manager and see if she could send up a space heater and would get back to me. She never did!
So we went to sleep in our bathrobes and socks as it was in the low 60s in the room. The next morning we spoke to the manager and he gave us some credit for our room. We had called to get our car out of their parking. As it took 45 minutes they did give us a credit for the parking.
Will never return to this hotel. I have never been to a hotel in the city, where there is no heat on a cold day!
As a frequent visitor to NYC we like to stay in different places. So we thought we would give this one a go as we are here for a wedding and the location is ideal. The one thing I can say is the location is great, away from the real tourist trap of time square but close enough to everything else! What does annoy me are the shabby rooms the extremely rude staff and the general discourteous nature of the hotel employees! Check in was fine, quick and efficient and non problematic! For nyc the room is actually a decent size but it sooooo boring in decor and impractical with a mini bar unit taking up far too much space and a tv tucked behind an awful wardrobe meaning only one side of the bed can watch Ellen :)!!! The bathroom was message clearly not cleaned well especially with some lovely hair in the bath but at 9pm having travelled so much we really couldn’t be bothered to complain! The one thing that really gets me is I know I’m nyc the resort fee exists, but make it worthwhile and memorable so people don’t bemoan when they have to pay out a further 40$ a night after they’ve already paid for the room! Apparently this includes the internet which was good to be fair, the gym which in my opinion was poorly equipped and worst of all it pays for the housekeeping! Well my house was not kept and all I heard was annoying housekeepers at 7.30am chatting loudly in the hallway about their escapades from the night before!! Worst of all on our first day at 11am one banged the door and said get up and I was like what do you mean and she just walked away and ignored me!
This place I really wouldn’t bother staying here! For the price nyc has sooooooo many other nicer places! Sorry the James Nomad but you are not ever worth a star if that was an option!
nice Hotel in good location. However there was no mirror to see yourself dressed. The mini bar in the room and food took up so much space there was no where to put a bag in an already New York small room. The room was quiet with no street noise. Room 1038.
Front desk fast and professional. No tea or coffee in the room and the downstairs coffee was undrinkable. The bed was really nice.