The James New York-NoMad
What We Love
- Lounging in the spacious, luxurious lobby, and helping yourself to a pastry or evening snack
- Discovering NoMad, home to bookstores, boutiques, and NYC’s "Silicon Alley"
- Streaming movies to the app-equipped tablet in your residential-style room or suite
What To Know
- James Club amenities include complimentary coffee, tea, and pastries in the lobby between 6 a.m. and 8 a.m. every day
- Free WiFi is available
- Free WiFi
- Parking On Site
Few hospitality groups are as synonymous with cosmopolitan style and contemporary luxury as The James Hotels, which all share a slick, fashion-forward aesthetic worthy of their glamorous urban surroundings. You can expect the same of The James New York – NoMad. This high-end hideaway is all about high design, updating the Beaux-Arts former Carlton Hotel with locally inspired details by Thomas Juul-Hansen (of Nougatine by Jean-Georges and all David Yurman outlets nationwide). Expect a reimagined mid-century vibe and plenty of 21st-century touches, from a 24-hour fitness center that will carry Peloton bikes to a custom mobile app by KEYPR on every in-room tablet. Cozy guest rooms make you feel as if you’ve rented a NoMad pied-à-terre, complete with local art on the walls and local treats in the pantry. For buzz-worthy dining, a Scarpetta location and cocktail bar by LDV Hospitality will open in early October. And in case you needed another reason to stick around, and maybe skip the city slicking entirely, complimentary pastries or light bites will be served periodically throughout the day.
In the Area
NoMad is being hailed as Manhattan’s newest neighborhood, but also dates back to the Gilded Age and retains Historic District status. Gape at the gorgeous Beaux-Arts buildings, or see all that’s hip and new right down in namesake Madison Square Park, home to one of the original Shake Shack outposts. Popular restaurants in the area include Pondicheri, Hill Country Barbecue, La Pecora Bianca, and the eateries of Eataly, while there are some stylish boutiques in the area, as well.
How to Get There
I stayed in the James for about 3 weeks. The hotel is superbly located within a stone’s throw of the Empire State Building and a short walk from multiple parks and Korea town. It has a gorgeous, intricate facade that I found myself admiring every time I walked into lobby. Speaking of which, the lobby is very nicely done in a contemporary style. Lots of lovely design touches that makes it a lovely space to hang out in. The hotel has a mandatory charge of $35 a day which entitles you to free wine and cheese in the lobby from 5-6pm. That is pretty neat, if your schedule allows you to be in the hotel during that time. The hotel also has a very trendy bar and a fine dining restaurant but I did not have occasion to visit them.
What about the rooms you ask? I initially stayed in a smaller queen sized room which was to be honest a bit meh. Fine for a short overnight stay but not for longer. Thankfully I moved into a larger king sized room after three days and that was much more spacious in feel and liveability.
Overall this is a chic, upscale hotel (with rates to match). Only quibble was I felt a lack of a personal touch. Despite the long stay, it felt like I was just another guest. During the check out, the staff did a double take when they saw I had been a guest for 3 weeks. It would have been ideal if they had noticed earlier and acknowledged it. Then again I was the outlier. For a typical stay of 2-3 nights, this hotel would work very well given its elegance and location.
P:S: just stay away from the queen sized rooms if you are staying longer than a day or two.
I know that the experience of a hotel has a lot to do to make it perfect experience. But when the door guy, Ramon is the most help you’ve ever received at any hotel he was all I needed to make it perfect. I have never met such an attentive and caring person that loves his job.
We stayed at the James NoMad back in October 2017. Took us hours to check in and we had 2 kids with us. Brutal. Lying to us about the rooms being ready, not being ready, had to clean them, etc. The truth is always appreciated. Instead of waiting around the lobby, we could have experienced NYC - gone out and explored. Instead, we waited. And waited. And waited.
After we left we got an email offering a complimentary night. We unfortunately took them up on their offer earlier a few weeks ago and reserved a room for Mon., May 14th. They booked it for Mon., May 7th a few times but eventually got it right. We checked in without incident. At 4:50 am, we awoke to security guards interrogating a guest/stranger about why he couldn't get into his room. Loud voices were a bit annoying. The more concerning part was why didn't they take the guy downstairs to talk with him and if he wasn't a guest - how did a complete stranger off the street get to the 10th floor and then be permitted to argue his case while other visitors were trying to sleep?
Doubtful I'll be giving the James a chance at strike 3.
The hotel was clean and the room was tidy/nice. Mattress was a bit lumpy. But the other issues really took away from our stay.
For the most part this was a good experience. For the majority of the trip, the front desk and management were incredibly nice.The room was okay. Sadly there is no coffee maker in the room. One has to traipse to the lobby. My first morning, I couldn't find the service. It was 8:45. The second morning, again at 8:45, I spotted two people in line pouring coffee. Once it was my turn, a hotel staff person pulled the urn right out from in front of me. I assumed he was going to refill it so I stood waiting. When he came out, he stated "Coffee service is over at 8:30 a.m." I said "but you saw me standing here!". He simply said "the coffee service is over at 8:30". I glared in disbelief. (He's lucky I hadn't had my coffee yet!) When I complained to the normally helpful front desk, they repeated, "yeah, sorry. The coffee service is over at 8:30...
So between no coffee makers in the room, and the service being pulled ridiculously early, I can only give this hotel an "average" rating.
I was excited to give this place a shot, and all signs pointed to a good experience at first. Cool lobby, buzzing restaurant, nice amenities. The room itself was good sized for the price, and well appointed. Really cool modern, vintage inspired style, and one of the best mini-bars I have ever seen in a room... Just really well stocked with great stuff and a cool design to the bar itself. But that's where some of the issues started.
I helped myself to a good number of items from the minibar (I was on vacation and not worried about the price splurge) on the first night, had a great sleep, and then left the hotel the next day around 11AM. I hung the 'please make up room' tag on the handle and had a great day in the city. I returned over 12 hours later to an unmade bed, wet towels on the floor, and a minibar that was not restocked. I'm not a complainer, so I just decided to go with the flow, use my second towels in the morning, make my own bed, etc...
When I checked out at the front desk, there were folks behind me in line, so I decided to not bring up the issue. Figured it was a fluke. Then I got handed a bill for my minibar indulgences... Again, I was not worried about the price, but this meant that someone was, in fact, in my room that day to tally my damage. BUT, they did not restock the bar, and no one made up the room.
I raised the issue to the desk attendant, saying, "so there WAS someone in the room... nothing was restocked and my bed was not made, linens not exchanged, etc). She just proceeded to repeat that "those were two different people, so I can't explain it," and when I asked about restocking the bar, or picking up the dirty linens, just got the same answer three times.
I wasn't looking for a free ride. I was looking for some simple acknowledgement, even an apology, about the fact that over the course of 12+ hours, no one bothered to clean my room, and though they counted up what I had consumed, replaced none of it. I stay in a lot of hotels, and I have never, ever had this happen before.
So, potentially decent experience has been marred by this weird oversight and a refusal to admit any mistake. Too bad. There are a lot of hotels in New York.