The Chatwal, a Luxury Collection Hotel, New York City
What We Love
- Rate includes shoeshine, newspaper, WiFi and use of the fitness center
- Historic yet hip Lambs Club, good-size gym, spa treatment rooms and tiny lap pool in the basement
- Knowledgeable concierge who can arrange theater tickets, tour guides, restaurant reservations and car rentals
- READ MORE: Where to eat, play and shop in NY
What To Know
- Popularity with Midtown’s noisy after-work crowd means the lobby, restaurant and bar stay busy until midnight (2 a.m. on weekends)
- Windows are well soundproofed, but walls are thin enough to hear noise from the hallways and neighboring rooms
- Best for business travelers, though there’s a full range of amenities for kids, including cribs, diapers, toys and jogging strollers
- Check-in is late: 4 p.m.
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
This landmark Stanford White building went up in 1905 as a clubhouse for the Lambs, America’s first professional theater club, which counted legends from Charlie Chaplin to Fred Astaire as members. A top-to-bottom 2010 revamp by architect Thierry Despont retains the stagedoor bravado, with lipstick-red chairs, dramatic lighting and a shiny chrome check-in desk. The design also references the golden age of train travel: a station-style clock in the lobby, closets that resemble travel trunks, and vintage posters on the walls.
Bed and Bath
The 76 Art Deco–inspired guestrooms have an unapologetically masculine look, with suede-covered walls, dark leather closets and designer furniture, plus such thoughtful extras as a backgammon board, coffee table art books and a stack of new magazines. Technophobes might shudder at the multiple lighting configurations, the huge wall-mounted TV and the touchscreen telephone, though they’re nothing compared with the beam-me-up-Scottie bathrooms. Here, floor-to-ceiling mirror walls meet glittering tiles on the floor, Japanese-style toilets have several bewildering settings, and the apartment-size showers come with horizontal jets and a rainfall showerhead the size of a dinner plate.
The Lambs Club supplies 24-hour room service, but it’s worth the trip downstairs to dine in the stunning Empire Deco dining room on chef Geoffrey Zakarian’s modern American dishes, such as tenderloin beef tartare, oysters and sea urchin rigatoni. Once the crowds in the upstairs bar area disperse, stop in for a Gold Rush, a Blue Moon or a Guillermo Wallace — classic cocktails in sync with the bygone-era glamour of this rare neighborhood gem. The subterranean Red Door spa is a Midtown revelation, with 2,400 square feet of treatment rooms, steam showers, a mani-pedi studio, a hot tub and a lap pool.
How to Get There
The Chatwal is a top-of-the-line New York hotel that is not “stuffy.” Every member of staff that I dealt with was pleasant and gracious, delivering excellent customer service no matter the situation. The Lamb’s Club meals are among my favorites in NYC. The dining room is well orchestrated by management and the wait staff are attentive and helpful. The rooms are up-to-date and well appointed. In sum, I got very good value for a higher-than-average price paid.
My husband and I spent 5 nights at the Chatwa at the beginning of Octoberl. We were welcomed back with open arms from Michael, the doorman, who remembered us from our last visit! Sakura, the receptionist, was equally as friendly and warm. The impeccable service, luxurious amenities, great vibe, food and drink and the people make the Chatwal our New York City destination away from home. We, in fact, are always treated like family! Juan Espinal, the concierge at the Chatwal always greets us with wide, open arms and super service for Broadway show tickets, restaurant reservations and any information we need to make our stay very entertaining and pleasant. The location of the Chatwal is wonderful for Broadway shows and restaurants and close to Fifth Avenue for shopping. We met Mr. Ashish Verma, Vice President of the Luxury Division of the Dream Hotel Group. The entire hotel, from Michael, Peter, and Edward, the bellmen, to Sakura at the reception and Juan at the concierge desk, reflect his charm and sincere interest in the guests. We look forward to our next visit to the Chatwal!
Located on 44th street in the heart of midtown the location is great for theater, shopping and dining. Hotel interior is very Art Deco and nicely done. Gives off an intimate vibe which is something that's often times lost in NYC hotels.
Rooms are small, but nothing unusual for NYC. Room decor maintains the Art Deco feel, but have a lot of closet space that's hidden behind fabric walls. Bed very comfortable. Bathroom had a wow factor with very large walk-in shower and marble/tile everywhere.
Food at the hotel was pricey, but well done and bar service was great.
Upstairs bar (above lobby) is comfortable and stylish. Only negative comment is that in the evening they have a DJ that can make it a bit loud for conversation.
Our room faced South which meant that it faced another building so was very dark. I would stay again, but would ask for a North facing room for more nature light.
** I gave one star because this hotel is one of SPG luxury collections..so my expectation was higher than the regular 5 star hotels **
My husband and I booked this hotel to celebrate my birthday. We were of course so excited to stay this boutique hotel in middle of NYC. However, it ended up a very disappointed night here. We actually canceled the second night to make sure my birthday trip not to become a miserable one.
we stayed was very small. There are a king size bed and desk...and no space left. They "upgraded" the room to the one with terrace but all you see is next building wall and all you hear is mechanical noise from air conditioners. Unless you are a smoker, I don't think you need this terrace. I just did not like the tired carpet with black stains...that itself made me feel not luxurious any more. We didn't enjoy staying in this room at all. It was far below our expectation.
People working here are very polite and friendly. We never felt rude or anything at all. They actually sent a little birthday cake to our room which I really appreciated and loved it. But there is definitely lack of communication between staffs. I had to call twice all the time to get something I need (bags brought to the room after checked in, request for in-room water bottles (there were no water provided in the room), etc.). It seems they just simply forgot...because after a second call, they brought whatever I requested immediately. To cancel the second night, the SPG rep told us that the hotel manager requested us to give him some feedback when we check out. We agreed so we mentioned it during the checkout procedure but the lay at the front desk looked no idea what we were talking about so we just left rather than tting bothered to explain further... (I believe that was your idea, manager ?)
Oh it seems you can stay with pet at this hotel. It seems someone left a dog in his room at night and the lonely puppy barking and screaming probably for 3 hours. The front desk said they were trying to reach to the owner...but just couldn't...I understand it is not their fault but it just shouln't happen at this level of hotel...
We didn’t stay long. We dropped our luggage with the bell staff and went to museums since our room wasn’t ready. When we got back to the hotel we were handed our keys and told our luggage was in our room. We went up and opened the door. The carpet was covered in stains and I didn’t even want my suitcases in this room let alone me and my husband! There were piles of dirt in every corner and the room was like a tiny dark dirty coffin. No luxury here!! We called our travel advisor at American Express and changed hotels immediately. The staff was rude coming and going. When I explained the room was dirty they said well that’s the only room we have available. It was shameful.