The Chatwal, a Luxury Collection Hotel, New York City
What We Love
- Rate includes shoeshine, newspaper, WiFi and use of the fitness center
- Historic yet hip Lambs Club, good-size gym, spa treatment rooms and tiny lap pool in the basement
- Knowledgeable concierge who can arrange theater tickets, tour guides, restaurant reservations and car rentals
- READ MORE: Where to eat, play and shop in NY
What To Know
- Popularity with Midtown’s noisy after-work crowd means the lobby, restaurant and bar stay busy until midnight (2 a.m. on weekends)
- Windows are well soundproofed, but walls are thin enough to hear noise from the hallways and neighboring rooms
- Best for business travelers, though there’s a full range of amenities for kids, including cribs, diapers, toys and jogging strollers
- Check-in is late: 4 p.m.
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
This landmark Stanford White building went up in 1905 as a clubhouse for the Lambs, America’s first professional theater club, which counted legends from Charlie Chaplin to Fred Astaire as members. A top-to-bottom 2010 revamp by architect Thierry Despont retains the stagedoor bravado, with lipstick-red chairs, dramatic lighting and a shiny chrome check-in desk. The design also references the golden age of train travel: a station-style clock in the lobby, closets that resemble travel trunks, and vintage posters on the walls.
Bed and Bath
The 76 Art Deco–inspired guestrooms have an unapologetically masculine look, with suede-covered walls, dark leather closets and designer furniture, plus such thoughtful extras as a backgammon board, coffee table art books and a stack of new magazines. Technophobes might shudder at the multiple lighting configurations, the huge wall-mounted TV and the touchscreen telephone, though they’re nothing compared with the beam-me-up-Scottie bathrooms. Here, floor-to-ceiling mirror walls meet glittering tiles on the floor, Japanese-style toilets have several bewildering settings, and the apartment-size showers come with horizontal jets and a rainfall showerhead the size of a dinner plate.
The Lambs Club supplies 24-hour room service, but it’s worth the trip downstairs to dine in the stunning Empire Deco dining room on chef Geoffrey Zakarian’s modern American dishes, such as tenderloin beef tartare, oysters and sea urchin rigatoni. Once the crowds in the upstairs bar area disperse, stop in for a Gold Rush, a Blue Moon or a Guillermo Wallace — classic cocktails in sync with the bygone-era glamour of this rare neighborhood gem. The subterranean Red Door spa is a Midtown revelation, with 2,400 square feet of treatment rooms, steam showers, a mani-pedi studio, a hot tub and a lap pool.
How to Get There
My wife and I have visited NYC many times and are used to the relatively small hotel rooms compared to..say the rest of the U.S. The Chatwal is no exeption. We booked a 3 night stay using Starwood.Marriot points and were given room 303. I have Gold status with Starwood and Marriot.
First of all, the hotel is located just steps from Time Square. However it is not directly facing Times Square so it is relatively quiet! We flew in to Newark, took the train to Penn Station, and then walked about 10 blocks to get to the hotel since we had difficulty finding a cab.. If you know New York, 10 blocks is nothing.
Doormen were nice. Check-in was smooth. I used the Marriot app to check in after I landed, and the room was ready when I got there at 3:45 pm.
Our room was tiny with a window (probably purposely) obstructed by difficult to move curtains revealing a view of a wall. Our bathoom was disproportionately huge and awesome. We had a nice rainshower with good pressure. There was a nice TV in the bathroom. The toilet had a heated seat and bedet function. My wife and I laughed when we saw the room and then said to each other "Yep we are in New York." We love NYC....and I think most people come to this city to experience the city...not to spend too much time in the room. So the small room didn't bother us.
We didn't try the restaurant downstairs, the pool, or any other facilities. I did like that there was fresh coffee by the elevator every morning. The cleaning staff was excellent. I also met a butler each morning in the lobby but never found the need to use him. There was a cool little bar and restaurant downstairs as well as a larger bar and restaurant on the second floor. The menus looked great. For breakfast, there was a great French place across the street...and I also liked eating at the Flame (simple diner food) which was half a block east just across 6th ave.
The hotel also has a car that can take you within a 15-20 block radius. We used it once and the driver was nice, but the car is on a first come basis and never seemed to be around.
Upon check-out they gave us chocolate which was a nice touch,
Overall I liked this hotel and would stay here again. I'm not sure having status with Starwood or Marriot is important with this hotel. I used points, and I got.....a free room..not much else. Everybody was nice here, but unlike other reviews, I was not routinely addressed by name. Maybe that would have been different had I actually paid for the room.
Our room was beautiful and very clean!! Staff was very accommodating and the concierge Juan was most helpful in his dining recommendations, and we enjoyed the restaurants!!! We appreciated when our party was invited to the lighting of the holiday tree in the hotel lobby!!! We thoroughly enjoyed our stay at the Chatwal and will come back in the spring.
This is the first hotel I would recommend in the theater district. We took a chance on the Chatwal and were pleasantly surprised. We've stayed at the Peninsula, the Ritz Carlton and others in the city,but given the weather, wanted to be within walking distance to the theater and reasonably close to Penn Station. Our first impression was of the small, very contemporary lobby and it was packed with people waiting for their rooms to be ready. Rooms are guaranteed to be ready by 4 PM. Ours was available around 3:30. The desk staff do their best to expedite things but don't count on an early check-in. Check your bags and head out to explore the city. Our room was well appointed, with technology that was easy to operate. The shower had great water pressure with a rainfall shower head. The bed was very comfortable. Breakfast in the hotel's Lamb's Club was excellent. Try the Dutch Baby pancake with apples and creme fraiche and there is still no bagel better than a NY one ! Michael , the bell/doorman is a gem. He is welcoming and very helpful. Next time we come to town for theater, the Chatwal will be our first choice.
They lure you in with a 5 star status, we have no idea how they got the status. It has gone from bad to the worst it can get. The lobby is ok, but way too bright to sit and enjoy. The room is the worst we have ever stayed in and we are Platinum members. We paid for an upgrade to a “Grand Deluxe”, I cannot even imagine what a regular Deluxe would be. We have a view of a wall and can barely turn around. I cannot wait to leave, that’s all I can say. The staff is very indifferent and you may as well have never stayed in a Starwood for the way they treat you and we have been such loyal customers, enough that we are Platinum. We did not get an upgrade because they say they are sold out even though when we get online we clearly see they have rooms they could upgrade us to. This is so disappointing and we will never stay here again, not sure I can make it through the 3 nights we have here.
What a great hotel ! Before this trip, I had never heard of The Chatwal. We usually stay at the Ritz Carlton by the Park. The Chatwal popped up on the AMEX Fine Hotels and Resorts option, and since we planned to see some shows, it was in a great location.
The staff was warm and friendly when we arrived, and gave us a brief summary about the hotel amenities. We grabbed a cocktail at the bar, and went to the room.
The room was on the third floor and it was awesome. Closet space was abundant, and well-organized. The bed was spectacular, and the bathroom was spacious. Three words that I never thought I'd say: "Heated toilet seat." Wow !
Breakfast and dinner at the Lamb's Club was fantastic. Food and service was excellent!
Checkout was simple and pleasant.
Overall, this was a great surprise and I am so happy we found The Chatwal. We will definitely return.