The Chatwal, a Luxury Collection Hotel, New York City
What We Love
- Rate includes shoeshine, newspaper, WiFi and use of the fitness center
- Historic yet hip Lambs Club, good-size gym, spa treatment rooms and tiny lap pool in the basement
- Knowledgeable concierge who can arrange theater tickets, tour guides, restaurant reservations and car rentals
- READ MORE: Where to eat, play and shop in NY
What To Know
- Popularity with Midtown’s noisy after-work crowd means the lobby, restaurant and bar stay busy until midnight (2 a.m. on weekends)
- Windows are well soundproofed, but walls are thin enough to hear noise from the hallways and neighboring rooms
- Best for business travelers, though there’s a full range of amenities for kids, including cribs, diapers, toys and jogging strollers
- Check-in is late: 4 p.m.
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
This landmark Stanford White building went up in 1905 as a clubhouse for the Lambs, America’s first professional theater club, which counted legends from Charlie Chaplin to Fred Astaire as members. A top-to-bottom 2010 revamp by architect Thierry Despont retains the stagedoor bravado, with lipstick-red chairs, dramatic lighting and a shiny chrome check-in desk. The design also references the golden age of train travel: a station-style clock in the lobby, closets that resemble travel trunks, and vintage posters on the walls.
Bed and Bath
The 76 Art Deco–inspired guestrooms have an unapologetically masculine look, with suede-covered walls, dark leather closets and designer furniture, plus such thoughtful extras as a backgammon board, coffee table art books and a stack of new magazines. Technophobes might shudder at the multiple lighting configurations, the huge wall-mounted TV and the touchscreen telephone, though they’re nothing compared with the beam-me-up-Scottie bathrooms. Here, floor-to-ceiling mirror walls meet glittering tiles on the floor, Japanese-style toilets have several bewildering settings, and the apartment-size showers come with horizontal jets and a rainfall showerhead the size of a dinner plate.
The Lambs Club supplies 24-hour room service, but it’s worth the trip downstairs to dine in the stunning Empire Deco dining room on chef Geoffrey Zakarian’s modern American dishes, such as tenderloin beef tartare, oysters and sea urchin rigatoni. Once the crowds in the upstairs bar area disperse, stop in for a Gold Rush, a Blue Moon or a Guillermo Wallace — classic cocktails in sync with the bygone-era glamour of this rare neighborhood gem. The subterranean Red Door spa is a Midtown revelation, with 2,400 square feet of treatment rooms, steam showers, a mani-pedi studio, a hot tub and a lap pool.
How to Get There
Booked a room at this hotel for our wedding night, we asked for a upgraded room and were told that although it cant be guaranteed but miss yina javier and her staff emailed me that they would do their utmost best, however once they realized that i booked this through mariott bon voy points they did not bother to even respond to my emails anymore. 3 emails sent to ms javier and the rest of management staff and neither of them (besides for mr ashish verma but he wasn’t the person we tried reaching out too) even bothered responding once they saw this is a points reservation, also worth noting is that that basic superior rooms in this hotel are smaller than most nyc hotels we have visited in the past. I would not recommend booking a superior room and if u book points and want recognition for status i suggest find another hotel as this one wont look at your side (p.s. we overheard another elderly couple at check out when asked if they would come back they said they dont feel mariott treats loyal members properly and they are disgusted by it)
I am a frequent traveler and value customer service, a beautiful hotel, quiet rooms and comfortable beds! The Chatwal exceeded all of my expectations-- the staff is amazing and went above and beyond in customer service. The location is right in the theater district so it is so convenient! The restaurant is lovely with great food. The hotel is magnificent with a gorgeous art deco motif!! This is now my hotel of choice whenever I visit NYC!
Stunning and lovely hotel in the perfect spot for Times Square & theater district. Let’s start with the good
Stunning decor, 1st class service from bell boy to front desk. Location was so easy but street off busy time square. The size is nice, a boutique hotel that’s beautiful inside.
Ok- a couple things to work on! So we had an issue 1st night with no hot water, unfortunately we waited til 11pm to take shower from day and disappointment set in as no hot water. The staff was quick to jump on it, but it was not resolved until later, after our bedtime. We had hot showers the rest of the trip and we were compensated with a hotel credit but it was a bit of bummer. Again service was top notch!
2nd item. It’s minor but important to me, no in room coffee. Not sure why and they do have coffee in lobby for short time in morning. But I missed coffee in my robe in my room.
Also, bell hop arranged a car for airport on last day which was wonderful. Enjoyed it and will be back because of service and location, plus quiet rooms and comfy beds!
We had the pleasure of staying here 1 night before a Rangers game. The hotel itself is very posh, the staff is overwhelmingly amazing, from the valet to the front desk, to the attendant that offered to push the inside elevator buttons for me because my hands were full. The Bar upstairs was amazing. Best Espresso Martini ever!!!
The room was small but extremely well appointed. The bathroom was amazing: heated seat, awesome bidet, fantastic rainfall shower, hidden TV behind the mirror—very luxurious!
When the Rangers game went into overtime, the front desk was nice enough to bend the rules a bit regarding my parking since I extended past 24 hours.
I will definitely stay here again when I’m back in town. Impeccable service. Well done everyone!!!
Absolutely stunning hotel. The service was amazing, the room was so comfortable, perfect location, lovely bar and food. Anything and everything old school New York glamour and service that's this place wrapped in a modern / contemporary style. I can't wait to go back here.