4.0
Very Good 2263 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Free WiFi
  • The best view to be had is from the deck on the 21st floor
  • Within walking distance of Soho, Tribeca, Little Italy and Chinatown

Amenities

  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

A stay at Sheraton Tribeca New York Hotel places you in the heart of Manhattan, minutes from HERE and close to New York University. This 4-star hotel is close to New York Stock Exchange and Brooklyn Bridge.

Rooms

Make yourself at home in one of the 369 air-conditioned rooms featuring DVD players and flat-screen televisions. Your pillowtop bed comes with down comforters. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as a 24-hour health club or take in the view from a rooftop terrace. Additional features at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner. Dining is also available at a coffee shop/café, and 24-hour room service is provided. Relax with a refreshing drink at one of the 2 bars/lounges.

Business & Travel Amenities

Featured amenities include wired Internet access (surcharge), a 24-hour business center, and express check-in. Planning an event in Manhattan? This hotel has facilities measuring 1450 square feet (135 square meters), including meeting rooms.

How to Get There

Sheraton Tribeca New York Hotel
370 Canal Street
New York, NY 10013 United States

Reviews

4.0 Very Good 2263 Reviews
Outstanding in every respect
Reviewed 4 days ago

We stayed at the Sheraton Tribeca New York four nights in early December 2018. As for the hotels location I can’t imagine being in a better position, 2 MTA subways within a couple of minutes walk which made it so easy to get around and virtually every major attraction was accessible ueasily within a short time. lots of local eateries, 15-20 walk to the World Trade Center and the 911 Memorial. As for the hotel itself it was a pleasure to stay in such a lovely, clean and well presented hotel and the views are great, especially the view from the club room, that is what dreams are made of. I would like to take this opportunity to complement the club room staff in particular Deon in the evening his local knowledge, caring and friendly disposition, attentive service and good humor made the evenings we spent there an absolute delight. He must surely be one of the hotels greatest attributes. Thanks to all the staff for helping to make our New York visit such a wonderful experience. I couldn’t recommend this hotel more. Best regards Peter D Brisbane Australia.

Low Mediocre Hotel
Reviewed 4 days ago

The Pros
-Location convenient for where I needed to be for work
-Bed was comfortable

The Cons
-Room service run by a third party. Tried to pre-order breakfast in the morning but the order never came. Called room service to ask the status and the girl who answered had difficulty understanding what I needed. She came up to the room to try to resolve the matter but still did not seem to understand. Was a strange situation. Ultimately, had to cancel breakfast all together. Hotel tried to offer free coffee but was in a rush at that point.

-Hotel bill charges were very confusing to understand and even after calling did not understand at all what they charged

Will not stay here again. Not worth the nuisances especially for work travel when things must run smoothly

Noisy A/C that comes on every 5 minutes, dirty fitted sheet, USD 550 per night
Reviewed 5 days ago

Convenient location but several issues: 1. Could not locate my reservation, despite me providing the reservation number and it shows in the app (waited 20 minutes and was late for meeting), 2. A/C comes on (heat) every 4-5 minutes and is deafening, 3. Bed sheet not clean, major stains and 4. $550 per night for all this.... Not my first choice in Manhattan and I would recommend to look for a better rate - I had to book on short notice.

Clean and Comfy
Reviewed 5 days ago

We stayed here for a few nights in late August 2018 when moving our kid into her NYC dorm. We arrived at 10pm with 2 cars packed to the hilt with her stuff to move into college. The valet parking was awesome, and the hotel employees were fantastic with taking everything out of our back seats and up to our room. (I did not want to leave items in the back seat overnight for fear the car would be broken into in the parking garage.) Again the staff was awesome with helping to bring all that stuff back from our room to the car out front the next day. The hotel was very busy and I could see that many other families were accomplishing the same task with their kid. The room was clean, and the beds were awesome. There is no negative thing I can state about this hotel except that we were unable to get the in-room mini-fridge I requested in our reservation, to store insulin, but an ice maker was on our floor and we brought a mini cooler- so it turned out okay

Do NOT stay here!!!! Scam!!!!
Reviewed 6 days ago

I recently had a stay booked and prior to my arrival the day before, I received a text saying my card was authorized for a random amount by the hotel that did not match my reservation confirmation. I did not book an advanced purchase rate so I was puzzled as to why my card had been authorized when I wasn't scheduled to arrive until the next day. I called the hotel and spoke to someone named "Sal" who reported that no matter what rate you book, it is the hotel's policy to authorize 1 night stay prior to arrival. This is mentioned no where on their website nor in my confirmation email. He was very rude and kept repeating that this is their policy when I informed him it was not okay as this was not mentioned to me at all nor on their site / confirnation. I later learned this was a lie. I asked to speak with a manager and he said he was the manger. I also later learned he had lied again. He was not helpful at all and told me to take up my issue with corporate. I called Marriott and the lady said this policy is incorrect and no where did she see this policy nor was it in my conformation. She escalated this to her manager as she wanted an investigation into this "made up" policy and apologized for the unacceptable charge / error. We didn't even know what the total amount unauthorized was for because there is no invoice or confirmation stating the random amount he charged my card. The next day upon check in, my card was charged AGAIN for the 1 night but this time the amount matched what was on my confirmation!!!! I was only paying for 1 night but because my card was charged twice, I spent over 900 for a mediocre hotel room. If my card had not been authorized without my consent the day before, I would not have had double charges on my credit card. They are completely unprofessionally and it's a scam. The quality of the hotel is equivalent to a 2 star hotel , not 4 star and for the headache of scamming your credit card, it's best to stay elsewhere. I will NEVER stay here again and definitely not another Sheraton property ever. Sal doesn't deserve my business and Sheraton TriBeCa is not worth it if this is the low level of professionalism I must deal with before, during, and after vacation. There are better quality hotels with much better customer service around the corner.