Sanctuary Hotel New York
What We Love
- Rate includes continental breakfast and WiFi
- The lobby’s coffee bar (which has sidewalk seating, too) serves up intense espresso drinks
- Glass-fronted showers will please the amorous (there is a curtain available to conceal the area)
What To Know
- Rooms are on the small side, and the sultry vibe is best for couples or singles (not families)
- No business center or on-site gym, but guests are given day passes to a nearby Equinox
- The only views to speak of are from the tables at Haven
- Free WiFi
- Handicap Accessible
- Parking On Site
A red carpet ushers you past an imposing doorman to the lobby, a fitting entrance for a hotel whose design would be equally at home in a Meatpacking District club. The light from the French chandeliers and mod fireplace is always dim, the low-slung couches and chairs are grouped for tête-à-têtes, and everything is upholstered in please-touch fabrics such as leather and velvet.
Bed and Bath
The 111 guestrooms are on the small side but make excellent use of the available space, with work desks, slim closets and tons of storage spread among two nightstands and a plush bench at the foot of the bed. Studded leather headboards that go up almost to the ceiling act as anchors for comfy beds with crisp sheets, and an elaborate chandelier lights the room. Bathrooms are equally decadent, with double vanities, shiny marble floors and glass-walled rainfall showers.
Downstairs there’s a lounge bar that becomes a breakfast area each morning. But the real stunner is Haven, a fabric-draped, Moroccan-tinged rooftop bar. Join the local afterwork crowds for cocktails or grab a seat at the communal table to make friends while supping on comfort fare such as kobe beef sliders and grilled cheese with tomato soup.
How to Get There
I can't fault the staff or the location but I did find the room we had rather grim and depressing.
The whole hotel is in darkness, which feels rather oppressive and our room was just horrid.
The bed was uncomfortable, there was no separate bathroom, the air con was so loud that we couldn't have it on during the night and the whole room just felt damp.
The rooftop bar was also a massive letdown.
I haven't been to New York before, so not sure what the overall standard is, but I was disappointed with the Sanctuary.
Firstly we have to mention the amazing staff. From start to end they couldn't have been more helpful (special mention to Danny and Ian the main doormen). we arrived slightly early but had a room ready for us straight away which was great. we entered our room and found a note on the bed saying thanks for spending your anniversary celebration at our hotel, please call us at reception for your complimentary bottle of bubble, again, very thoughtful and just generally a great little touch.
there have been a few reviews about it being "too dark", which is slightly true,but in my opinion, get over it!!! it adds to the ambience, and the hotel looks great. the rooftop bar is great, very attentive staff and just a good vibe!
location couldn't be better! time square a 30 second walk away,subway station 30 second walk the opposite way. bryant park and central park not far at all. rocafella centre really close. we loved it.
this topped it off for me tbh....
i had an issue with the private taxi that the hotel had recommended/ordered for me on my return to JFK airport. he was on time and all, but when i got in the taxi he said it was extra for paying by credit card, which i wasnt happy with but was in no situation to argue as i had a flight to catch. got to the airport and his card machine wasnt working, so had to run into the airport, withdraw cash (AT A CHARGE) and pay him. on my return, i sent an email to the hotel and explained the whole situation...ONE DAY LATER they sent me the following email
"After a deeper investigation with my team, the manager of the private car service have profusely apologized for the unforeseen event, however, our service is only as good as whom we continue our partnership with. As a result, we have decided to discontinue the usage of that specific private car service company to prevent any further incidents with our valued guests. As a gesture of good will, a $65 credit have been refunded back to your credit card on file. The attached receipt will reflect on the refund. "
this is how a every hotel should be in my opinion.
thanks you very much for a wonderful stay, i will100% be recommending to friends and family, and i'll be 100% returning. once again a bit thank you to all the staff, i cant remember all the names but the 2 i remembered are above in this review!
Good place to stay in New York and also centrally located close to Times square. Room was somewhat small but clean. Haven rooftop bar is an added plus. They are associated with one of the parking garages nearby and you can park overnight for 40$. Only stayed here for one night, can't say much else. Breakfast was included and was pretty good. They also have a sushi restaurant in the hotel but didn't get to try it out. Overall good experience, only wish they didn't impose so many taxes and fees (amounted to 50$ by itself). Check out is at 12pm.
Very nice small hotel just off of Times Square. We were looking for a place near the theatre (5 min. walk to William Kerr Theatre and Hadestown!). Yes, the rooms are small as noted in other reviews but super comfortable bed, and come on folks, how much time do you spend in your hotel room in NYC?
We did the Park & Stay package and I was disappointed that there was no valet parking and I had to get back in the car and battle traffic again to get to the garage after a six hour drive.
The roof top bar seems to be an attraction and is noisy and people seemed to be way overindulging. But hey, maybe I’m just too old!
We were in a hurry for dinner before the theatre Saturday night, and the sushi bar in the front of the hotel was amazing! They got us in right away, recommended an awesome bottle of sake (Drunken Whale), and the sushi hand rolls were incredible. I wish we had planned better so that we could have had a relaxed meal there. A full five stars for the sushi bar!
The hotel staff were all super friendly and helpful, and Liam made us feel right at home as soon as we arrived. Also, I called after our stay to ask about some additional charges that appeared on my account, and they were very cordial and helpful in explaining the charges.
The decor is dark and a bit maze-like, but I thought it was cool. Loved the corridor of statues on the way to the elevator! Everyone here does a nice job in pretty tight quarters! I would definitely return here!
We booked this hotel for our 40th Wedding anniversary it was our first visit to the states, we based our choice on the reviews, photographs and location. Our tour operator informed the hotel in advance about our wedding anniversary and on check in a guy called Liam gave his congratulations and said he would sort a small something, this never materialised, I didn’t expect something for nothing I just wanted to make it a bit special for my wife.
The hotel is in a great location just off Times Square. We found the hotel decor for our tastes to be very dark and lacking light, deep red and dark brown colours, on entry to the lobby there was a very strange smell, like a sickly air freshener or essence sticks. The room was small with very little wardrobe space we had to leave most of our clothes in our cases for the week. Air conditioning and the plumbing was extremely loud and woke us up most nights (ear plugs a must), the noise from the adjoining rooms air con and plumbing transmitted into out room also.
On the plus side the beds were really comfortable the shower was amazing a massive walk in shower, the room was cleaned every day.
One of our biggest criticisms of this hotel is the Haven roof top bar, not the bar itself staff there were very nice. Our criticism is the rude guy that checks you out before you enter the lift to go up. We had on this occasion been out all day sight seeing and decided it would be pleasant to have a nice cool beer on the rooftop whilst it was still happy hour. The guy that stands by the lift refused us entry and made a derisory comment, when he realised we were guests he asked us to drop our bags in our room and change our clothes how insulting. The staff when we went for breakfast never acknowledged you or said good morning, although the waitresses were pleasant when clearing the tables.
I wouldn’t stay here again , we did not let the hotels short comings spoil our holiday,
We had a fantastic time and will be returning to New York in the future but not to the
Sanctuary, The Hotel cares more about non residents than actual paying guests ,
In my view it should be renamed The Sanctuary Bar, Restaurant and rooms.