Sanctuary Hotel New York
What We Love
- Rate includes continental breakfast and WiFi
- The lobby’s coffee bar (which has sidewalk seating, too) serves up intense espresso drinks
- Glass-fronted showers will please the amorous (there is a curtain available to conceal the area)
What To Know
- Rooms are on the small side, and the sultry vibe is best for couples or singles (not families)
- No business center or on-site gym, but guests are given day passes to a nearby Equinox
- The only views to speak of are from the tables at Haven
- Free WiFi
- Parking On Site
A red carpet ushers you past an imposing doorman to the lobby, a fitting entrance for a hotel whose design would be equally at home in a Meatpacking District club. The light from the French chandeliers and mod fireplace is always dim, the low-slung couches and chairs are grouped for tête-à-têtes, and everything is upholstered in please-touch fabrics such as leather and velvet.
Bed and Bath
The 111 guestrooms are on the small side but make excellent use of the available space, with work desks, slim closets and tons of storage spread among two nightstands and a plush bench at the foot of the bed. Studded leather headboards that go up almost to the ceiling act as anchors for comfy beds with crisp sheets, and an elaborate chandelier lights the room. Bathrooms are equally decadent, with double vanities, shiny marble floors and glass-walled rainfall showers.
Downstairs there’s a lounge bar that becomes a breakfast area each morning. But the real stunner is Haven, a fabric-draped, Moroccan-tinged rooftop bar. Join the local afterwork crowds for cocktails or grab a seat at the communal table to make friends while supping on comfort fare such as kobe beef sliders and grilled cheese with tomato soup.
How to Get There
Me and my partner had a 3 night stay here. The location is great. 1 minute walk from Times Square. The check in was fast. I find the hotel to be aimed more at couples than families. From the rooftop bar and the rooms with the full glass shower cubicle in the room. The room was clean and not too small. We also had a little view of Times Square. The door staff were always friendly. I wouldn't hesitate to stay here again.
I stayed here for one night. I'm an older traveler, and I wasn't too crazy about the "love hotel ambiance" of the lobby when I stepped inside. But the room turned out to be much better than what I expected. Comfortable bed. Good shower pressure. Breakfast was satisfactory taking into account that it was included in the room rate. Coffee, yogurt, fruits, pastries and toast.
My window faced an office building, so you have to remember to close the shades. NY-ers tend to start work early and already at 7:30, I could see meetings going on from my window.
Good location. About a twelve min. walk to Grand Central from where you can catch the airport express bus. Very close to the theaters.
I decided to treat my 12-year old daughter and myself on a trip to NYC for her Spring Break. This was our first trip to the city, and the front desk staff immediately made me feel welcome. They took the time to bring out a map and circle each destination we wanted to hit. Our room wasn't ready yet, so they stored our luggage all day while my daughter and I roamed the city. When we arrived in our room later that afternoon, my daughter was so delighted to find a delicious brownie waiting there for her along with a card welcoming her to NYC. That made her day! The room was comfortable and perfectly located. Our flight home was delayed to the point where it made more sense to stay another night, and the staff checked us back in and made sure we had everything we needed. Thank you so much for making us feel welcome!
This is our 4th time staying here and we love it. Morning breakfast provided, about 1/2 mile to the Park, 200 yards from Times Square. Passes to the exclusive Equinox gym which we used daily. The staff is very helpful and informative. The rooms are on the smaller side but what are you doing in the room? You are in Manhattan!! There is a great rooftop bar eating area as well. This where we stay when we can afford it because we love it here.
I booked through the hotel's own website - pretty terrible design. If you pick the special pre-pay option, you aren't likely to notice the missing "free wifi and complementary breakfast" that are in the other options, so it's not so special. It was buried in the email confirmation, but unclear that it was going to get tacked on at check-out rather than included in the initial charge. Manager insisted it was "right there on the website," which is a lie. I must say that, with the exception of him, every member of the staff that we encountered were very friendly and helpful. They did tell us on arrival about the complementary breakfast and told us how to use the wifi (which is included in many packages, so how were they to know?). I try when comparable to use a hotel's own booking site - if you want to roll the dice here, use one of the other sources.
The place has apparently been designed by someone who thinks the world should all be noir - very dark almost everywhere, black and red decor, not exactly unpleasant but...odd. The rooms, at least, are fairly well-lit, but only with one overhead chandelier and a small light between the beds. The bathroom lights - there were 3 switches - never seemed to respond the same way twice, and often only the main lights responded at all.
Everything in the room is tight, even for a NYC hotel room. It was also noisy - the hvac, water running somewhere (and one line that moaned on-off like an annoyed cat. REPEATEDLY). The shower drain was clogged on first use (they fixed it right away), and who puts a hand-held shower wand (that leaked a lot from the hose) in an OPEN CONCEPT SHOWER? In a really tiny bathroom?
The location, right off Times Square, was excellent. Parking rates could come close to renting a motel room out in the boonies (there was a discount), it's a turn-in-your-car and walk a block to the hotel situation. You could maybe drop stuff off, but you'd have to stop on a busy NY side street to do it.
It's not a terrible place, but signing for that fee at checkout made a potential reviewer a lot more inclined to see negatives...