What We Love
- CYC Fitness, the spinning studio right underneath the hotel (spinning shoes are free)
- The Yorgo Alexopoulos light sculptures in the lobby, which project animation graphics
- The all-in-one nature of the hotel: gym, blowout bar and a 24-hour convenience store are all in the building
- City Kitchen, the food hall that opened in 2015, is home to seven made-in-New York vendors including Luke’s Lobster and doughnut shop Dough
What To Know
- The Times Square location – with all that that implies – isn’t for everyone, but you could watch the views from the windows for hours
- The morning pastries served in the hotel’s restaurant, District M, are from New York’s best European bakeries, including Balthazar
- Standard rooms are small, but there’s free HBO
- Free WiFi
- Handicap Accessible
- Parking On Site
This hotel is busy almost 24 hours a day, just like the city it live in. Every detail, from the accent walls of yellow, blue, and red, chosen to mimic the colors of the city’s subway lines, to the murals and photos of New York street scenes is designed to emphasis its urban setting. Almost everything is oversized—there are more than 1,300 rooms, while the fitness studio outstrips those in most hotels—but that makes sense for something in this location. Guest rooms are compact but have several thoughtful touches, including work desks and blackout shades for the windows, while the executive suites have pull-out sofas that can sleep two.
In the Area
Times Square, overflowing with tourists, chain restaurants, souvenir shops, and flashing neon lights, isn’t for everyone, but there’s no arguing with the fact that it’s convenient for exploring: all of Midtown is within walking distance, including the Empire State Building, Macy’s and Rockefeller Center. Broadway’s theaters are a stone’s throw away, and the 42nd Street subway station is just one block from the hotel.
How to Get There
Our shoebox of a room cost us over $400. Had my sister told me ahead of time I never would've went here. The pictures make the rooms look bigger than they are. If you don't mind wasting ALOT precious vacation time waiting for an elevator This is the place for you! Never EVER EVER have I had to wait anywhere from 10 to 25 minutes to get on an elevator! We got back to our room around midnight and the huge amount of people waiting for an elevator was like cattle in a box car. I'm not kidding! In the morning I swear I waited 25 minutes to just get out of the building. We were on the 19th floor. Never ever will I stay there again! no washcloths but there was a paper slid under the door in the middle of the night with additional fees on it amounting to $40+ more and we only stayed 1 night! Definitely felt robbed. Worst hotel experience in my life!
Still a great performer and a steady, reliable hotel. Front desk very responsive and offers to do more than asked. Rooms clean and sized for NY. Location just far enough from Times Square to be workable and near to alternative restaurants and services and entertainment including Theater Row.
I recently stayed at Row NYC on a business trip and it was a truly horrific experience. I have travelled extensively and stayed in hundreds of hotels around the world and the inconvenience experienced here was beyond anything I have experienced.
The worst part of our stay was the AWFUL elevator situation.
To enter the elevators, you need to punch your floor on a keypad in the elevator lobby and were told which elevator to enter A-H. The elevators were SO, SO backed up that it would take 10-15 minutes to get an elevator EVERY SINGLE TIME. People were packed like sardines in the elevator lobby while waiting for the TINY elevators to come and go, and guests were often VERY rude and VERY pushy because it was a desperate situation.
The hotel is located in times square that is a traffic nightmare - I was here for a conference and my office booked it, or I would have immediately left. Coming to and from the hotel was a long process because of the unbearable traffic on this and the surrounding blocks that resulted in consistently high cab/ride share costs because it just took SO LONG to get in or out of the immediate area.
My room faced a brick wall and was quiet, my coworker faced times square and had a TON of noise, even on the 16th floor. The rooms were fine; small but clean. Beds were fine, not good or bad - suitable.
I would not recommend this to anyone - it was a very bad experience and I couldn't WAIT to not have to return to the property again.
Location good, too bad they shuffled us to another hotel in a room that was not comparable. Cant really rate the hotel rooms but the level of service was not what we expected from an upscale hotel. The room we were provided free was a double bed, not the qeuub
After traveling nine hours I finally made it to the hotel, waited in line for a half hour to check in only to find that they had overbooked and I needed to walk to the new hotel they had reserved. Not a fan.