What We Love
- CYC Fitness, the spinning studio right underneath the hotel (spinning shoes are free)
- The Yorgo Alexopoulos light sculptures in the lobby, which project animation graphics
- The all-in-one nature of the hotel: gym, blowout bar and a 24-hour convenience store are all in the building
- City Kitchen, the food hall that opened in 2015, is home to seven made-in-New York vendors including Luke’s Lobster and doughnut shop Dough
What To Know
- The Times Square location – with all that that implies – isn’t for everyone, but you could watch the views from the windows for hours
- The morning pastries served in the hotel’s restaurant, District M, are from New York’s best European bakeries, including Balthazar
- Standard rooms are small, but there’s free HBO
- Free WiFi
- Parking On Site
This hotel is busy almost 24 hours a day, just like the city it live in. Every detail, from the accent walls of yellow, blue, and red, chosen to mimic the colors of the city’s subway lines, to the murals and photos of New York street scenes is designed to emphasis its urban setting. Almost everything is oversized—there are more than 1,300 rooms, while the fitness studio outstrips those in most hotels—but that makes sense for something in this location. Guest rooms are compact but have several thoughtful touches, including work desks and blackout shades for the windows, while the executive suites have pull-out sofas that can sleep two.
In the Area
Times Square, overflowing with tourists, chain restaurants, souvenir shops, and flashing neon lights, isn’t for everyone, but there’s no arguing with the fact that it’s convenient for exploring: all of Midtown is within walking distance, including the Empire State Building, Macy’s and Rockefeller Center. Broadway’s theaters are a stone’s throw away, and the 42nd Street subway station is just one block from the hotel.
How to Get There
Stayed in this hotel for 4 nights in a delux city view room (2 double beds) the hotel is ok but us not a 4 star hotel. Lobby is small & clean, check in was fast enough we checked in early 2.45 & was ok but our room straight away, gets really busy in the evenings. Room was good size for nyc but u needed a good clean, clean bed & towels but everything else was not cleaned properly, everything is well used. Shower was ok but tap in the sink didn't work sometimes. Resort fee isn't worth it we only needed the Wi-Fi so resort fee is madness if u don't need any if the other facilities. We were on the 14th floor & the noise from outside was still bad would be worth requesting a higher floor or paying extra. The good thing about thus hotel is the location, tour bus stops on the main road outside just a block or two down, night time tour goes from around the corner & seen Woodbury common shuttle advertised around the corner. Loads of shops & ast food, restaurants beside the hotel.
The hotel is so big you can loose yourself. Mind you most of the hotels in New York are like this. The rooms were clean and comfortable. Staff when needed efficient. The hotel is in the times Square area and is local for most places on foot!!!
Great customer service, amazing hospitality by far the best all thanks to Gezennia she was fast taughtful, always smiling and willing to help and very professional
Thank you can't wait to vist this hotel again
Hotel confortable & clean. Internet fast. check in & check out no problem. Good service.
Hotel is not far from main interest points (Time square, Imperial state building, Broadway, fifth avenue, and many choices for restaurants, coffee...)
This hotel is in a fantastic location for sight seeing round NYC, its a block behind Times Square and within walking distance, if you're an enthusiastic walker, to nearly everything there is to see in NYC. The Hotel is happy for you to have deliveries of food made to the hotel, and will give you a call when it arrives for you to come down which was a great help on the nights we were too tired to go out.
We walked on average 23,000 steps a day and managed to see everything we wanted during our 5 days in the City. The hotel is easy to find, and boasts a modern and generally clean decor inside, the rooms are cleaned each day by the maids and there is a bar and restaurant downstairs that we think, are owned by the hotel, we tried to visit the bar one night however it closed before 12am and we missed last call by 30 seconds...
There were some cons to our stay:
- originally our 2 hotel rooms (7 people in total) where disgusting. There was pubic hair in the bathroom, the carpets where rotten, the beds hadn't been changed, the room was incredibly small, the waste basket was full other peoples rubbish and the radiator and tops where filthy. We were moved rooms, and a $65 dollar credit was attached to each room thankfully.
- Rooms fluctuate wildly between hot and cold during the night
- as the hotel is on one of the main streets and the windows are only single glazed, you can hear EVERYTHING on the street outside. 6am wakeups became a familiar friend
- rooms are far too small to accommodate 4 people, there is limited space for storage of clothes and suitcases. For 4 women under 28, with 4 suitcases and hand luggage I'm surprised we all left with our relationships intact.
- bathrooms are cramped and our bathroom door didn't lock - luckily we were all family.
- hotel tax is very expensive! $150 dollars for 5 days (we had 2 rooms so it was $300 in total that we didn't factor in) You have to pay on card, plus a deposit that is then refunded at the end. They would accept cash, but demanded that we pay $400 to cover the tax and thendeposit and we would get it back at the end. (which would be useless to anyone at the end of a holiday) so we where stung with the international exchange for money coming in and out of our bank account having had to provide a credit card.
- the hotel has a very bizarre lift system, that only operates on a random letter selection so you can't just jump into an open lift. You have to let the lift chose what floor it goes too before you get in.
- Wifi is very slow in the bedrooms.