What We Love
- CYC Fitness, the spinning studio right underneath the hotel (spinning shoes are free)
- The Yorgo Alexopoulos light sculptures in the lobby, which project animation graphics
- The all-in-one nature of the hotel: gym, blowout bar and a 24-hour convenience store are all in the building
- City Kitchen, the food hall that opened in 2015, is home to seven made-in-New York vendors including Luke’s Lobster and doughnut shop Dough
What To Know
- The Times Square location – with all that that implies – isn’t for everyone, but you could watch the views from the windows for hours
- The morning pastries served in the hotel’s restaurant, District M, are from New York’s best European bakeries, including Balthazar
- Standard rooms are small, but there’s free HBO
- Free WiFi
- Handicap Accessible
- Parking On Site
This hotel is busy almost 24 hours a day, just like the city it live in. Every detail, from the accent walls of yellow, blue, and red, chosen to mimic the colors of the city’s subway lines, to the murals and photos of New York street scenes is designed to emphasis its urban setting. Almost everything is oversized—there are more than 1,300 rooms, while the fitness studio outstrips those in most hotels—but that makes sense for something in this location. Guest rooms are compact but have several thoughtful touches, including work desks and blackout shades for the windows, while the executive suites have pull-out sofas that can sleep two.
In the Area
Times Square, overflowing with tourists, chain restaurants, souvenir shops, and flashing neon lights, isn’t for everyone, but there’s no arguing with the fact that it’s convenient for exploring: all of Midtown is within walking distance, including the Empire State Building, Macy’s and Rockefeller Center. Broadway’s theaters are a stone’s throw away, and the 42nd Street subway station is just one block from the hotel.
How to Get There
Location is good.
Housekeeping department does not clean the room even after calling and asking them.
For receiving the parcel they charged 275 dollars. Upon complaining and investigating ( wasting our time) they said sorry it was a typo. Should have been 25 dollars.
As a goodwill gesture they charged the minimum - 11 dollars instead of 25 dollars.
But if we hadn't noticed (some people do express checkout) they would have cheated!
The retrofitting of the old Milford Hotel made the customer life worse: the rooms are now shorter, the services turned to be poor, and the rates hiked, not to mention the downgrading of the services rendered.
They tried to not let me check in because my debit card is not chipped. I secured the room with this card and I was informed that if I cancel they charge the card for my stay, yet they can’t charge my card if i stay? Come on? I’m sure the processor they use is offering great rates for chip card (and also they will assume fraud liability) but that is no reason for the rudeness to other guests. It took calling a manager down and insisting before they allowed me to check in