RIU Plaza New York Times Square
- Handicap Accessible
With a stay at RIU Plaza New York Times Square, you’ll be centrally located in Manhattan, minutes from Broadway and Times Square. This 4-star hotel is close to Rockefeller Center and Macy’s.
Make yourself at home in one of the 647 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities at this Beaux Arts hotel include wireless Internet access (surcharge) and concierge services.
Food & Drink
You can enjoy a meal at a restaurant serving the guests of RIU Plaza New York Times Square, or find a snack in a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a business center, a 24-hour front desk, and luggage storage. This hotel has 4 meeting rooms available for events.
How to Get There
We stayed in a family suite for 5 nights on a family holiday, there were 4 for us, 2 adults and 2 teens. It worked well having 2 separate sleeping areas and the bathroom situated in the lobby between, the lobby also had a small fridge that was useful to chill drinks and snacks.
Hotel was in a great location, very central and easy to walk to many of the famous landmarks.
We used the breakfast buffet every day, we didn’t have to wait at all and there was a good selection of food and drink. It was a bit chaotic at times and the tables are too close together making access difficult at some tables.
As we were in a suite we had access to the Executive Lounge on floor 26 with free soft drinks, wine, snacks and pastries. This was a very nice addition to our stay and was nice to have a relaxing glass of wine before going out for dinner.
We ate at the hotel one evening, if you purchase on the day it is $35 per person. Again it is buffet style and there was a reasonable selection of all courses, drinks are extra. I think whether you feel this is value for money depends on how much you eat, there were lots of restaurants nearby if you haven’t paid for half board on booking.
We really enjoyed staying in the hotel my one negative is on the layout of the bathroom and toilet which doesn’t seem very well thought out. Given the suite can accommodate up to 6 it would be more sensible to have a sink in with the separate toilet rather than having 2 in the shower area - if someone is in the shower you cannot wash your hands, so if there is every any remodelling it would make this space far better.
We stayed for 7 nights at the end of May this year and have to say that this was a very good hotel. It was our first time in NYC and we had searched online for ages before deciding to pick the Riu Plaza. One of the main things we had been impressed with on the online reviews was everyone mentioning how clean the hotel is. We were also pleased to hear that Breakfast was included for most bookings.
On arrival at the hotel, check-in was efficient and friendly enough. The elevators are excellent and you rarely have to wait more than about 1 or 2 minutes, even at the busiest of times. The elevators are very secure as you have to use your room key to select your floor before it moves.
The room was small and basic, but it was very clean and that was the important thing. We knew that rooms would be small as NYC is known for this. We had 2 double beds, a fridge, a small desk and a wall-mounted TV. Cupboard space was sufficient, but there were no dresser drawer units to store any clothes which did not require hanging. As a result of this we had to live out of our suitcases which fortunately fit under each bed (lots of dirt and dust under the beds by the way). There would have been enough space to put some drawer units in, either by the side of the beds or by the desk, so perhaps the design of the rooms could have been better in terms of making use of the space.
The bathroom was small but modern, with a large shower unit but no bath-tub. There is a lot of counter space by the basin and under the basin which was useful for storing toiletries etc.
Breakfast was generally good for us. It didn't matter what time in the morning you went there, it was always busy, but once again this was not a major issue as everyone seemed to get seated within a few minutes of arriving. The quality of the food at breakfast was pretty good. Cereals, fruits, yoghurt, hot drinks, hot cooked food, pastries, muffins and various other breakfast items were available. Things only really went downhill when you arrived at breakfast in the latter part of the sitting. Food stopped being replenished and you had to ask the staff if things could be refilled. Sometimes certain items (pastries and muffins mostly) would completely run out, so you did not have the full choice expected. Also, during the last hour of breakfast, as the restaurant is split into two sections, they would close one section which meant that the food choices were also impacted as both sides did not always have the same items. For example, only side of the restaurant would have Lucky Charms. The staff in the restaurant, particularly the bus-boys were friendly and always seemed to appreciate it when you thanked them, which is something most people did not seem to do.
The hotel has a small business centre which allows you free access to PC's and a printer. This was useful for printing out our boarding passes for our flight home. Also the WiFi service throughout the hotel was very good, although we could only connect with 2 of our 3 devices for some reason.
The location of the hotel was excellent. Lots of good eateries close by and it generally felt very safe and secure. It was an easy walk to various sights such as Times Square, the Rockefeller Centre, Central Park and Macys/Empire State. There are quite a few subway stations close by to choose from, so all in all we found this a very convenient location.
Housekeeping was good in terms of the room being cleaned well. It was slightly irritating that we had to ask for our toiletries to be re-stocked as this seemed to be somewhat inconsistent. Also, the hotel seems to promote the idea of 2 bottles of water being provided every other day in your room. Well, a) if you have 3 people in the room, would it not be better to provide 3? b) the water was NEVER restocked and every other day I needed to go to reception and ask for the water which had not been provided as it should have been. Most of the time this was not a problem and the receptionist would go to the back office and bring out 2 bottles of water, but on one evening when I did this, the guy on reception seemed to be really reluctant to help. I virtually had to instruct him to go to the back where the other better receptionists had been to in order to get some water. This should not be a big deal and don't want to blow it out of proportion, but if the place advertises this feature then it should be provided. How much is a bottle of water, bought wholesale by these big companies??? And yet they seem reluctant to hold up their side of the deal!
Anyway, we enjoyed our stay here and would hopefully return. The only issue may be the high prices which are charged. Our 7 night stay in May/June for a basic double room was around $3000. This may be a factor which causes us to try elsewhere.
Excellent hotel suited very close to Times Square within walking distance, it was very clean and staff couldn't help any more than they did.
Food was great and Junior suites have some great views of the New York skyline.
We will stay here again!