RIU Plaza New York Times Square
With a stay at RIU Plaza New York Times Square, you’ll be centrally located in Manhattan, minutes from Broadway and Times Square. This 4-star hotel is close to Rockefeller Center and Macy’s.
Make yourself at home in one of the 647 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional amenities at this Beaux Arts hotel include wireless Internet access (surcharge) and concierge services.
Food & Drink
You can enjoy a meal at a restaurant serving the guests of RIU Plaza New York Times Square, or find a snack in a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a business center, a 24-hour front desk, and luggage storage. This hotel has 4 meeting rooms available for events.
How to Get There
This was my second but not last visit to RIU in this location. This hotel is a great value, especially in this location. Riu times square is the most conveniently located, clean, well appointed, reasonably priced, friendly, helpfully staffed place to stay in this area. Within walking distance of Broadway theaters, Macy's (gotta see those windows), and a short uber or cab ride to Central park locations, East village or lower Manhattan. One block off times square. Cannot say enough about the helpfulness of staff, and if you are driving in just take advantage of the Valet who will park your car. Solid breakfast buffet (what else do you need but eggs, meats, fruits, breads, cereals, yogurts, fruits, etc) with very attentive staff. RIU does it right!
We stayed in deluxe king size room on the 24th floor. Check in was easy and someone from the front desk phoned to see if everything was perfect once we got to the room. The room was very clean and modern. As in previous reviews, the frosted glass in the bathroom was a bit odd, but did not bother us. Breakfast was included and we used the smaller, quieter dining room. There was a good choice of food. We also had the buffet dinner ($35) one evening and we were pleased with the choice. The hotel was in great location being just off Times Square and a 15 minute walk from Central Park. Overall, we enjoyed our stay and would be happy to stay there again.
DO NOT RENT A JUNIOR SUITE! My husband and I stayed at the Riu Times Square on December 3, 2018 and were totally unsatisfied with our room. We paid $565 for a "Junior Suite" and I was shocked and stunned to see that the bathtub and sink were IN the bedroom and the toilet and shower areas opened directly into the bedroom. It was the craziest layout I have ever seen. In retrospect, we should have asked for a different room but we were staying for only one night so I didn’t bother. After the fact, I tried to get some compensation from the hotel or from Expedia (through whom I booked the room, to no avail). Live and learn, I guess.
We picked this hotel because we are members of RIU hotels. It was great location and clean. We got to hotel at 2:30 pm and our room was ready. The rooms are small but clean. I only wish they had coffee pot in room but not sure where they would put it. We only spent two nights as we just went to be in New York at Christmas time. Breakfast came with the room it was ok. But nice not to have to walk to get breakfast.
We chose this hotel based on the positive reviews, the fact that it had recently been opened, and the free breakfast buffet. We were not impressed and would not come back. We found the staff unfriendly, the rooms severely lacking, and the price-quality ratio completely overblown for what you can find in the area.
The rooms are exceedingly small. I have stayed at POD style hotels and there is nothing wrong with that approach, but this hotel does not sell the impression that the rooms are so small that you literally have to climb over the bed to get around if a bag is on the floor. They truly spent all the money in the lobby.
The rooms are described as having a desk. There is no desk. There is a shelf where your laptop will barely fit. The chair fits under said shelf, and if you want to use it you will the your back with the bed.
The bathroom is separated from the room by a translucid wall, so if you have to use it in the middle of the night you will wake up anybody sleeping with you. We had a small child and this was definitely a problem.
We did find the staff off-putting and generally condescending. At several times we felt treated like they were doing us a favor. This was the case with the reception, the bar, but particularly, the woman managing the entrance to the breakfast buffet who truly treated us as an annoyance literally lifting her finger to shush us while she finished her conversation with a member of the cleaning stuff. She was just downright rude and for me reason enough to not come back.
The breakfast buffet was adequate. It gets very busy and very loud as the hotel is very large with lots of families, but you can avoid this getting in early.
At night, we requested two dental kits when we realized we had forgotten our tooth brushes. I went downstairs to avoid the housekeeping wait (being aware how large the hotel was) and I was told to go back to my room and wait for it. It took 45 minutes and they showed up with one kit. I told them I had requested two and I waited another 20 minutes for it. I should have walked across the street and bought it at CVS.
The bar is severely overpriced even for NY standards. Again, we were under the impression that a hotel of this size that announced a restaurant and bar would have options for drinks and a snack before going to bed. Not the case. Nothing to eat in the bar but you can drown your sorrows in one pint of beer for $11.
Finally, when it came time to pay we realized our numbers were not matching up. Well, that is because you get it with a $13.06 ´resort´ fee per room per night. Resort? I have been to many resorts and this was definitely not one of them. This resort fee included things like "access to the gym" (which I did not use), "in-room water" (which we did not request) and Internet access (which is definitely not a resort feature). We ended up coughing $100 more than we expected and it definitely felt like a bait-and-switch. We politely complained and got our now-familiar condescending Riu treatment.
We will not come back. There are many great options in the area.