4.5
Very Good 1964 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Prime location, just one block from Central Park
  • Stunning 25th-floor indoor lap pool with a view of Carnegie Hall
  • Spacious light-filled suites with spa-like bathrooms and covetable Le Labo amenities
  • A 13,000-square-foot wellness spa

What To Know

  • New flagship of the legendary hotel brand
  • Located on first 25 floors of the 90-story One57 condo tower
  • Guests get first dibs on Premier Seats at Carnegie Hall, with access to the music venue's VIP Patron Lounge and a backstage tour

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

A five-star property set in a luxury condo-tower on Manhattan's West 57th Street (a.k.a. Billionaires' Row)

The Lowdown

This five-star flagship (set in the first 25 floors of the One57 tower) is awash in discreet luxury and is housed in an ultra-luxe condo skyscraper, where penthouses run north of $90 million. The hotel’s steely black street entrance resembles a bank more than a hotel; inside, a minimal-chic entry with 35-foot ceilings keeps it cool with gray stone, marble and artworks including a Daniel Libeskind stainless steel “Spirit House Chair” fronting a spiral staircase. There is no front desk; rather, there’s a phalanx of iPad-equipped clerks to attend to your every need. For all the sleek style on the lower floors, you step off the elevator into a warm, wood-paneled hallway with a residential vibe. The guestrooms are spacious, starting at 500 square feet, with wood hues complimenting sleek modern furnishings and floor-to-ceiling windows. The large bathrooms are stocked with Le Labo toiletries and come with soaking tubs and rainfall showers. Wrap up the day with a massage at the stunning 13,000-square-foot spa or a swim in the gorgeous 25th-floor lap pool. The on-site restaurant, Back Room, is helmed by chef Sebastien Archambault, veteran of DC mainstay Blue Duck Tavern at the Park Hyatt Washington; standout dishes include a 120-day dry-aged bone-in ribeye for two.

In the Area

About that Carnegie Hall joke; many attribute it to Jack Benny, but the joke didn’t start with him. In fact, the hall, which opened in 1891, doesn’t know who first delivered the famous punch line — but it still draws in visitors daily for memorable performances as it celebrates its 125th season. Head uptown two blocks for the entrance to Central Park, with its 843 acres of grassy knolls, picturesque bridges and gurgling fountains. Or go four blocks south for more than 150,000 photographs, sculptures, drawings and prints at the Museum of Modern Art.

How to Get There

Park Hyatt New York
153 West 57th Street
New York, NY 10019 United States

Reviews

4.5 Very Good 1964 Reviews
amazing
Reviewed 3 days ago

Amazing hotel with amazing service- staff does their most to be very attentive. Would definitely recommend to family and friends. The hotel is beautiful and luxurious. Located in a great location as well.

Modern "hardware" but lacking in the "software"
Reviewed 5 days ago

Firstly, let me outline the pros of this hotel:

1 Its new, so the rooms are modern, generally clean and functional and up-to-date.
2 The location is excellent as it is on 57th Street - within easy walking distance to Central Park, Columbus Circle, 2 Subway Stations and not too far from Hell's Kitchen and the northern part of Times Square.
3 There is a good 24 hour supermarket just opposite the hotel, which is very convenient.
4 The bed is quite firm, which I like and the bathrooms are quite large for NYC standards.

Now the cons:

My main issue is the service, which is lacking to say the least. Hardly any attention to details.
Reception staff are generally ok, though rather cold and some come across as snobby.
Room service takes FOREVER! So beware. If you ask for a bucket of ice, it will take them a good 30-40 minutes, if they come. Multiple times, I had to call twice to remind them.
Te bellman and reception do not coordinate their work. On two occasions I had to call both to coordinate the activity myself.
Housekeeping is highly inconsistent. While the rooms were cleaned daily, the staff clearly did not bother to notice that there were two persons staying in the room. Toiletries were sometimes not replaced. On one of the days, I only got one pair of slippers replaced for eg. Attention to details clearly lacking.
Breakfast - the menu was ok, quite average for a 5 star hotel. However, some of the staff were absolutely atrocious. One of the male waiters was much more interested in checking his mobile handphone than noticing his customers. That was disgraceful.

All in all, this was an extremely underwhelming stay. For USD$1000 a night, you should expect a lot more and a lot better!

Park Hyatt NYC
Reviewed 5 days ago

Another great experience staying at this great hotel. Great location. Great people working there to make you feel at home away from home. From the moment you arrive from the doormen to check in to your beautiful room it only gets better. Thank you all again for a 10 star experience.

Poor housekeeping
Reviewed 6 days ago

Overall, this was a disappointing stay. The worse part of my stay was finding someone else's hair in the bed. For a hotel of this caliber this was grossly unacceptable. When the attendant came by to resolve the issue, it was obvious as to why hair was on the linen. She let the bedding drag on the floor and put the linen down on random places. She also dropped towels om on the floor and picked them up as though nothing happened. It was gross watching her "clean" or lack of it. Some of the staff was nice, but one lady at the front desk was rude. She acted as though she could not be bothered to give us a paper. Do yourself a favor and go to the Ritz or Madarian. Better cleanliness, better service.

Park Hyatt New York
Reviewed 6 days ago

I've stayed at this property close to a dozen times since it opened and am impressed with management's ability to maintain quality standards over time. The staff is an absolute delight to work with and always have gone out of their way to accommodate me. In particular Raye - the front office manager - took the time to work with me on revising the details of my reservation. Raye was very helpful, courteous and thoughtful throughout the process.

I will gladly return to The Park Hyatt NY in the future. As always, the staff did everything they possibly could to ensure my comfort and satisfaction.