Moxy NYC Times Square
What We Love
- The 10,000-square-foot rooftop bar—New York City’s largest
- In-room furniture by Yabu Pushelberg
- A complimentary candy cart in the lobby
- The 14-foot glass and mirror installation in the hotel’s atrium
What To Know
- Guests can stream content directly from their tablets or phones to the TVs in their rooms
- Though the hotel doesn’t offer room service, they can arrange for delivery from any of the nearby restaurants and cafés
- Rooms, which start at 150 square feet, are on the smaller side
- The hotel’s second-floor bar turns into an unofficial collaborative workspace during the day
- Free WiFi
- Handicap Accessible
- Pet Friendly
Affordable digs, inventive communal spaces, and a rotating rooftop bar complete this millennial-minded Midtown refuge
No single spot epitomizes the avant-garde spirit of Moxy Times Square, a midtown gem aimed at the modern traveler, more than Magic Hour—its extravagant and elaborate rooftop amusement park. Featuring carousel seating, a topiary garden, a putt-putt golf course, and epic Empire State Building views, the lofty bar (which is fully winterized for the colder months) unabashedly pushes the envelope. Case in point: for $99, bar guests who over-indulge can rent one of 19 “crash pads,” 120-square-foot refuges below the hotel. Part of a surge of affordable micro sleeps sprouting up across Manhattan and Brooklyn, the Moxy holds 612 camper-influenced rooms equipped with Bluetooth sound bars and rain showers that come at a distinctly low price point. (So don’t expect a bellman or mini-fridges.) What they didn’t skimp on? The dining options. With the illustrious TAO Group at the helm, guests can choose from five onsite restaurants including a sustainable seafood brasserie, a copper-wrapped cocktail bar, or an egg-centric sandwich shop.
In the Area
Despite its name, the hotel is actually located on 36th Street and 7th Avenue, a few blocks south of Times Square—putting guests within walking distance of Macy’s, Koreatown, and Broadway Bites, a summer and fall outdoor market lined with gourmet street-food stalls. Though you’re surrounded by an insomniac city, the property itself hosts many pop-up events, ranging from wine tastings and weekly trivia nights to dance fitness classes on its gargantuan rooftop. The Moxy is also the site of The Blind Barber, a four-chair barbershop-speakeasy (a satellite location to their East Village flagship) accessible through a neon entrance by the lobby’s elevator banks.
How to Get There
I needed one night between the end of a business trip and the start of another, for which there was no point in returning to the UK. I’ve stayed in many Moxy by Marriott properties, and the newish property close to Times Square fitted the bill. The PGA golf out on Long Island made staying by JFK horrendously expensive, and whilst no NYC property is cheap, the Moxy was comparative to other nearby properties. Add to that Marriott Elite status and a guaranteed late check out, and it was the right choice.
I’ve stayed in enough Moxy properties now to know they are funky. I’ve been serenaded at check in, I’ve had decorated rooms, and until this stay, every Moxy room I’d stayed in was identical. This property was different...it had a NYC “loft living” vibe to it. Don’t get my wrong, the rooms are tiny...best suited to single occupancy as the bed is pressed up against the wall. I loved the funky bathroom, and although there is no closet, that aligns with other Moxy properties.
Staff I encountered were friendly, and I used a token for a free glass of Prosecco in the Moxy bar area which is convivial, friendly and quite trendy.
The sleep I had was the best in a week, so the bed worked. Towels were fluffy and new, and the TV worked well, as did the free WiFi.
This review would have a been a “5” but for the horrendous elevators. Firstly they are complicated. Secondly they are slow. If you want to go to floor 8, you don’t simply press “8”...rather you have to use a touchscreen to select your floor, scan you key, and then it tells you which lift to use. There’s no floor level indicator so you don’t know whether you’re in for a 30 second wait or a 5 minute wait. Then you discover that another 30 people are trying to use the same lift, and you don’t fit. The SHORTEST wait I had for a lift was 7 minutes, and bear in mind this property has 4 public elevators. It also has a service lift, and queues were so bad at one stage that a number of guests including me were taken up in the service lift, seeing parts of the hotel I should never really have seen.
I spend 150 nights a year or more in hotels. I’ve never come across an elevator system like this. It’s in-necessarily complicated, confusing for guests, and really needs a rethink. It was so bad it would make me think twice about staying here again, even though the rest of the stay was good.
Lifts aside, the stay was good. My late check out worked perfectly, location was perfect...it’s just a shame those elevators left their mark.
Super cool hotel. Great vibe. Cool rooftop bar and club. But... The elevators suck! Having to wait up 20 minutes for a lift to your room floor or off your floor is just stupid. There are 4 elevators and only two are for guest. One is supposedly broken and the other is dedicated just to the rooftop bar.
While I can kind of getting over being frustrated by the elevators the young lady at desk was anything but corrdial about it. She asked how our stay was and I said 'great, except for the elevator issue'. She then proceeded to argue with me about the elevators. Ridiculous.
But still, cool hotel, great location, just need to fix the elevator programming and resolve a little service training.
Came here for husband and mines wedding anniversary. Just know you'll be accepted regardless to who you are. They are very open to all individuals regardless of race,colorc ethnicity or sexual orientation. Every single staff member treats you with an amazing opening compassionate feeling. Jamal and the crew was amazing. They left me the cutest note on my room mirror and decorated it for my anniversary. They were just the best staff I've come across in a long time, no snooty attitudes, they make eye contact and know how to have conversations and make you feel at home. We will be back to this hotel again and again and again. Oh and you get everything you need in one place. The lovely lady who checked me out was amazing as well. The location couldn't be in a better place, literally near Times Square. Go here you wont regret it, I promise you. You may see reviews about the elevator but honestly the hotel is amazing and it's a digital/computerized hotel, it's not going to be perfect. This hotel is just amazing.
I was visiting NYC for a long weekend on my own dime, so looked for an economical option near midtown via Marriott's new BonVoy search platform. I had qualms about the Moxie... it clearly targets a young and trendy clientele; I'm not that. Because I'm a Marriott points person, I got upgraded to a corner queen room, that may have made all the difference.
The rooms are very basic, with luggage stands and tables that fold and hang on the wall. There is no closet, just hooks and hangers, similarly attached to the wall. The bed was very comfortable. A large sink with shelves sits outside the whimsical bathroom, that includes just a toilet and large shower behind a sliding glass door. The shower is tiled as if it were a swimming pool with warnings about 'no diving.' For one person, the space was perfect for me. Had I shared it with my spouse, we might have been crowded. There was a wall-mounted, large flat-screen TV with cable channels at the foot of the bed, but mounted too low to actually watch in bed.
Check-in is designed to be automated, but there are live agents to help. The elevator system takes some getting used to: You select a range of floor possibilities, then the specific floor, then scan your room key, after which you are directed to one of four elevators that has been programmed to go to your floor. People invariably get on the elevator that is not theirs.
I saw no one else staying there remotely my age (66), but no worries. The second floor features a large bar area with pool table and such and access to in-hotel restaurants. There is an area where you can select snacks, drinks and light meals (salads and such) to pay for at the bar and take to your room. There is a nightclub of some sort, which did not interest me--HOWEVER the booming music from which echoes throughout the sleeping floors of the hotel until the wee hours on weekends. I am not a light sleeper, but if I were, that would be my primary warning.
Other complaints are minor and more directed at the clientele than the hotel itself. It rained during 2 of my 4 days there, and waiting for an uber required one to step out into a bevy of smokers immediately outside the entrance. (As a cancer survivor, I'm amazed young people still smoke so heavily.) One morning went I left my room the hallways on the 12th floor were strewn with empty pizza boxes. Perhaps because I had a corner room, I was not bothered by noise from other rooms.
Hmmm... Where to start? Oh right, let’s start with the good points; that should be quick:
- Location is excellent, steps away from Times Square, Macy’s and the underground.
- We also loved the shower room.
- Confortable bedding.
But aside from that... the fact that this is a 4-star hotel is an absolute disgrace. Customer service is not even a subject in this hotel, where kids who barely say hello check you in in a condescending manner. Guys, let’s not forget who is the customer here. You are not doing us a favor, we are, let’s try to remember that...
Lifts are ludicrously slow (15 min wait to get to my room, in a 4-star hotel, seriously?)
Our room, for which we paid a supplement (not your standard room but supposedly a Superior), turned out to be a box with a single tiny window. The opposite wall was literally 3 ft away.
When we asked if we could change, the manager told us someone would get back to us, for which we are still waiting 2 nights later.
The water in the shower is lukewarm. There is no closet in the room, no table, no armchair, so you end up with the floor littered with your possessions and open suitcases.
Standards are high in NYC, and we will definitely never be coming back to Moxy!