Moxy NYC Times Square
What We Love
- The 10,000-square-foot rooftop bar—New York City’s largest
- In-room furniture by Yabu Pushelberg
- A complimentary candy cart in the lobby
- The 14-foot glass and mirror installation in the hotel’s atrium
What To Know
- Guests can stream content directly from their tablets or phones to the TVs in their rooms
- Though the hotel doesn’t offer room service, they can arrange for delivery from any of the nearby restaurants and cafés
- Rooms, which start at 150 square feet, are on the smaller side
- The hotel’s second-floor bar turns into an unofficial collaborative workspace during the day
- Free WiFi
Affordable digs, inventive communal spaces, and a rotating rooftop bar complete this millennial-minded Midtown refuge
No single spot epitomizes the avant-garde spirit of Moxy Times Square, a midtown gem aimed at the modern traveler, more than Magic Hour—its extravagant and elaborate rooftop amusement park. Featuring carousel seating, a topiary garden, a putt-putt golf course, and epic Empire State Building views, the lofty bar (which is fully winterized for the colder months) unabashedly pushes the envelope. Case in point: for $99, bar guests who over-indulge can rent one of 19 “crash pads,” 120-square-foot refuges below the hotel. Part of a surge of affordable micro sleeps sprouting up across Manhattan and Brooklyn, the Moxy holds 612 camper-influenced rooms equipped with Bluetooth sound bars and rain showers that come at a distinctly low price point. (So don’t expect a bellman or mini-fridges.) What they didn’t skimp on? The dining options. With the illustrious TAO Group at the helm, guests can choose from five onsite restaurants including a sustainable seafood brasserie, a copper-wrapped cocktail bar, or an egg-centric sandwich shop.
In the Area
Despite its name, the hotel is actually located on 36th Street and 7th Avenue, a few blocks south of Times Square—putting guests within walking distance of Macy’s, Koreatown, and Broadway Bites, a summer and fall outdoor market lined with gourmet street-food stalls. Though you’re surrounded by an insomniac city, the property itself hosts many pop-up events, ranging from wine tastings and weekly trivia nights to dance fitness classes on its gargantuan rooftop. The Moxy is also the site of The Blind Barber, a four-chair barbershop-speakeasy (a satellite location to their East Village flagship) accessible through a neon entrance by the lobby’s elevator banks.
How to Get There
When I first started the process of booking a room. I knew there would be 4 women going. I debated on what rooms to get but then came across the bunk bed room at the Moxy Times Square. I read some reviews, and it was clear this hotel was aimed at a certain age group. I, however, am not too old to like the idea of certain amenities not typical at some other hotels.(usb charging ports, shampoo dispensers with good shampoo and conditioner, personal spot lights, Netflix enabled TVs...etc). In the reviews, many other patrons complained about the bar being too loud, the size of the room, and how the desk people didn’t fawn over them because they are “important Marriott customers”.
On the not receiving super duper special help from the staff at check in. What exactly is it that they expect? I received all of the help I needed, they were not rude and even walked me to the elevator explaining how all of the controls are outside of the elevator . They gave me a run down on restaurants and bars located onsite, including what entrance to use at what time. I didn’t really hear the bar loud enough to prevent me from falling asleep, I was on the 16th floor. I found it to be a great utilization of space especially when only there for a long weekend. Who really needs closets and chest of drawers for short stays! I loved how the tables and chairs fold up and hang from the wall, how there is a steamer not an iron in the room (however an ironing board and iron were available to me in the “stash closet” located behind the elevator on each floor), and that the shampoo and conditioner were high quality Muk brand. We received free drink tokens upon check in, free water in the room, and coupons to eat at the restaurants onsite as well as suggestions for the best area activities. The location of this hotel is centralized, close to just about anywhere you would want to go in midtown. We got there at 1pm so our room was not ready. They allowed us to check in our luggage in and store them on the lower level to go get some lunch and look around. I then received a text message telling us when the room was ready. 4 ladies lived 4 days in one of the bunk bed rooms. We loved it and did not find it cramped at all. The only complaints I have about this room are that the water didn’t get all that hot in the shower, and the you could see just a little though the frosted glass in the shower/ bathroom. Other than those minuscule things it was perfect and I will absolutely stay there again!
The hotel is noisy with small rooms but we knew this when booking, we stayed in a room on the 7th floor which was an internal room and facing the centre courtyard , which goes from ground floor to the top of the hotel, that was the problem as the noise from the rooftop bar came down the centre of the hotel and blasted you out of the bed.
After 2 nights of noise I asked for a room shift and this was done immediately, I was given a street facing room on the 6th floor, only noise we heard was the work going on at night in the street, this wasn't a problem and not near as noisy as the rooftop bar.
The hotel and rooms were clean and the staff were excellent, so on the basis that I would get a street facing room the next time I would possibly return to this hotel.
We stayed for the weekend. Loved the hotel and amenities. The bar in the 3rd floor is super fun, there's a basketball court, and the rooms are amazing. But what we appreciated the most was the customer service. James at the front desk was great, super nice and friendly. We would definitely come back.
Thank you James!
On March 16,2019 we checked into Moxey for a second visite after a positive experience the first time, when my wife and daughter ran the NYC Marithon in November 2018. Well this time the experience was not the same. We were back in the city this time for my wife and daughter to run the NYC Half Marithon, we arrived early and the room was not ready so we stored our luggage and went out into the city. Upon our return at 3pm the room was still not ready, knowing the rooms are not guaranteed until 4pm we went upstairs to have a drink. Soon after the young lady from the desk came to find us to let us know the room was ready, wow, that was sincerely nice of her as she did not have to do that. I wish I had her name to thank her. This is where the hospitality began and ended on our visit.
We went to our room and decided to take a little nap before dinner. At about 430pm we heard a tap-tap-tap. And immediately, without any announcement our door opens and a maid walks into the room, sees us she turned and rushes out and away from our room. We followed and asked her what she wanted and all she would say was sorry and continued on her escape from our sight.
So as we left for our dinner reservation, I stopped at the front desk area and spoke to Michael Hilsdorf, who presented me with his card and that was when I found out that he was the Assistant Operations Manager. I thought at that point I was in capable hands and my complaint would be addressed promptly. As a person that works in the hospitality industry, I understand the importance of responding to guests needs immediately (typically that means within 20 minutes). I told Michael we were going to dinner and I would like an answer to why a maid let herself into my occupied room by the time we returned from our dinner. Upon our return, Michael still had no answer. I told him we were going to our room to bed and to please email me his findings at that point. Well here we are 24 hours after the fact and still no call or email. I should add here that I did ask for him or another manager this morning, but I was told that no one was available to talk/assist. Exception, the young man at the desk did offer a 50.00 rebate as we pre paid our room. I received the rebate but it had a deduction for 5.44 for water, which we did not purchase, so I called to see why I was charged for water that I did not purchase. The man I spoke with at the extension for “folios” told me he could not help with a disputed charge and I would have to call on Monday. Again, so much for responding to guest needs immediately. Well the four reservations I planned on making for the next four races in NYC will not be made at Moxy because if they can’t address or fix the small things, how can I expect them to fix the big things when/if they happen.
We loved this place! On arrival the staff were so welcoming. Lastminute made a real mess of the booking but the staff (Lee - thanks mate!) sorted it out with no fuss and made us feel at home. The hotel is in a great spot and once you get used to the lift system with you room card it is an easy place to use. We had a king room and a bunk room for our teenagers. We all loved the rooms, funky and well appointed which didn't seem cramped and let's face it YOU'RE IN NYC so get out there! You can even listen to a free bed time story from the telephone system. There is also the offer of a snowball fight with the staff but sadly we had no snow. There are many hotels to choose from round here but we'd come back because the staff are such fun...