Millennium Hilton New York Downtown
What We Love
- Most guest rooms feature king beds
- The 40-foot all-weather pool
- Oculus and World Trade Center views from the seafood-centric brasserie, Church & Dey
- The stunning 55th-story event space, equipped with concierge and butler service
What To Know
- The onsite bar closes doors at 12:30am
- Valet parking is available for an additional fee
- The hotel is just a block away from 10 subway lines
- There is a daily charge for WiFi
- Parking On Site
This swanky Financial District behemoth, which holds the brave distinction of being the first hotel to re-open post 9/11 (following a top-to-toe 31-million dollar reno) may brim with business traveler-friendly perks—six meeting rooms, free weekday newspapers, large in-room desks, onsite FedEx services—but tourists are just as drawn to the tony 569-room tower for prime access to Manhattan’s downtown renaissance, which includes a hotbed of cultural attractions that include the Santiago Calatrava-designed Oculus and 9/11 Museum and Memorial. Another draw: some of the city’s largest guest rooms, with pillow-top beds and calming, earth-toned interiors that exude a warm and residential vibe—not an easy task to accomplish in this frenetic city. Bonus points for St. Paul’s Chapel views from the indoor pool and Liquid Assets, the laid-back lobby bar, which serves expertly mixed martinis and complimentary gourmet bar snacks—exceedingly rare in Manhattan—in a mingle-friendly, velvet-clad lounge space.
In the Area
You’re just six subway stops from the neon glory of Times Square, though there’s plenty to do right in the Financial District: visit the One World Observatory for an inimitable view, catch a glimpse of sculptor Arturo Di Modica’s “Fearless Girl,” who squares off with the iconic “Charging Bull” in front of the New York Stock Exchange; take a spin on the dreamy SeaGlass Carousel, the latest addition to Battery Park; or snag a table at one of the many pop-up restaurants sprouting in the Seaport District (formerly South Street Seaport), where heavyweights like Hugh Acheson, Dale Talde, and Alon Shaya hold brief culinary takeovers.
How to Get There
I’m a little surprised to have this type of experience from here. From the moment I arrived till now and with a few nights remaining, I’m not pleased with the service received from anyone. Front desk was very unpleasant, unprofessional unfriendly and rude. Additionally, I asked a simple question about area (train station question). Was informed to ask someone else, she was “busy”. Even though there was no one behind me in line. Asked concierge (I believe this is what he was since I was directed to see him). I was asked be him to use Google. The second night I tried to restaurant. All the staff but one was rude. And haven’t received service. Mind you a friend of the staff was there as well. And this person was given the red carpet treatment and I didn’t see any tab/bill for all the food that poured out the kitchen. Maybe I missed it. But took my time to leave to see. Besides that, restaurant wasn’t busy. Had to ask over again for water and desert menu. When the staff came to the table, I was only asked you want a check right? I said not sure yet, desert and water may work. Then they left and returned later with menu. Meanwhile, they are still all over the other customer and FaceTiming with them with their children and friends on the line. Crazy. Never seen this blatant disregard for other guests and lack of basic service to others as well. This just adds to the poor over all experience!
Really great hotel. Very profesional and kind stuff. Location is the best. Everything is there. Hotel with the most beautifull view. All rooms have a sea view. You can relax on the pool. He is free. Rooms are clean and comfortable. I recommend this hotel
I was so happy that I chose this place.
Very easy check-in using Hilton's app. We were very happy with our corner junior suite on the 45th floor that was ready for us when we arrived tired from our evening flight, Spacious with wonderful view. The very comfortable bed provided us with a great night's sleep, so we were well rested to enjoy the sightseeing, And, it was quiet. Yes, the hotel can use renovations in the hallways, and carpeting in the rooms, as others have said. but everything was clean and we got a competitive price for our stay,.We ate breakfast one day at the hotel, and it was delicious, We used the services of the concierge and bellmen and all very helpful with recommending nearby restaurant and transportation to airport, We had a couple things that needed repair on two occasions and they sent someone up right away to repair it, so the service was great. An extra bonus and surprise. was that our housekeeper spoke my husband's native language which made him feel comfortable,
The hotel has an indoor pool and gym that we did not have the chance to use,
This hotel is in a great location for our purposes and very easy subway access when we wanted to go uptown. Would we stay here again? You bet.
This hotel needs money spending on the interior and bedrooms - so tired and drab. View from room fantastic as long as you didn’t turn round to see drab,tired furnishings. Very depressing. Location was my main reason for staying and thank heavens I hardly spent any time in the hotel,but what I experienced during the time was really unsatisfactory
Staff were so rude and unhelpful- might I suggest some investment in training ! Such as customer service ! Was soooooo disappointed after all it was a HILTON Hotel, not a cheap B and B. Where was the Hilton service and surroundings.
Breakfast was very expensive for a really awful start to the day. The food was un appertizing and the service was chaotic. No one could be bothered with anything.
The location of this hotel is terrific - right ear several subway lines and plenty of dining options The view was fantastic (43rd floor) and check in/out was efficient and friendly. Sometimes you have to wait a few minutes for an elevator but, when it comes, it is very fast!