Mandarin Oriental, New York
What We Love
- Sophisticated Asian-inspired decor throughout
- The excellent spa, with its tea room, Thai yoga suite and VIP room (with private fireplace, steam room and shower)
- The concierge team is one of the most connected in NYC
What To Know
- The best Central Park views are on floors 45 and higher
- WiFi costs $15 per day
- The property opened in 2003
- READ MORE: Where to eat, play and shop in NY
- Parking On Site
- Room Service
Perched high in the sky above Columbus Circle on floors 35 through 54 of the Time Warner complex, the 248-room Mandarin Oriental exudes quiet Asian opulence, from the natural materials showcased in the public spaces (wood paneling, granite and marble floors) to the nature-inspired pieces of art (among them, Dale Chihuly’s stunning sculpture of cranes rising from a moss garden) to the Chinese textiles and artifacts found throughout.
Bed and Bath
The rooms have a restrained elegance, in a palette of cream, gold, saffron and ebony. Lacquer desks, silk bedspreads and Chinese watercolors provide a subtle nod to the East. But your real focus, especially on floors 45 and above, will be the views of Central Park and the rest of the city through the floor-to-ceiling windows.
The hotel’s signature restaurant, Asiate, features floor-to-ceiling windows and panoramic views of the city’s skyline. Led by Chef de Cuisine Garrison Price, the menu features modern American cuisine with a creative twist. But the hotel’s best amenity is its spa, where the treatment rooms come with giant windows, raised tubs and kang beds, and the menu surveys Asian healing traditions (Chinese medicine, Thai massage, ayurveda).
How to Get There
MO NY is beautifully appointed with superb views over Central Park and within easy walking distance of key attractions. The bar vista on floor 35 is a must for an early evening drink and the long pool a real bonus. Over our 3 night stay the staff were invariably courteous, professional and responsive which makes a great difference on vacation, even stretching to looking after our bikes whilst we lunched. The rooms are elegant and the beds luxuriously comfortable. Why the fallen star? Although our agent booked over 4 months in advance requesting rooms on the same floor for our daughter, we arrived tired after a 14 hour journey to be informed at 4pm, our room would not be ready until well after 5pm (check-in is allegedly 3pm). We were eventually offered a room 4 floors away from our daughter. The shower was defective in this room. (An engineer eventually came to fix it). We found the next day, the bath taps simply didn’t work. (An engineer came to fix this).The final day the fuse in the bathroom blew when using the hairdryer. We have stayed at MO many times in other cities - NYC not quite up there.
Someone that we had met in DC had suggested going here for a drink on the bar because the view was really good. They were right about the view it really is a good one from the 35th floor.
The service however was really rather poor. The colleague who greeted us and showed us to a great seat was lovely and friendly. After at least five minutes another colleague came with some drinks menus and eventually some water. He didn’t seem to reappear and after about ten minutes we got someone else’s attention to order a couple of beers. These even then took quite a while to be served and when the colleague went to pour one of them he did a terrible job, creating a lot of froth and not much beer in the glass! I would have expected any server to be able to pour a beer without too much trouble!
So it’s definitely worth a trip up to the bar for the view but don’t expect great service. It’s a shame as it has loads of potential and you’d expect better for the very expensive prices.
We thoroughly enjoyed our recent stay at this hotel. The entire staff was extremely friendly, responsive and accommodating. If any issue came up (we had a small one with room service) it was addressed and corrected even more than was necessary - they went above and beyond to take care of things for us!
Stayed here on a business trip for one night. The room smelled like BO. I got in late and wanted to order room service. No room service menu in the room. I called down. Absolute chaos. They said they would send someone up with a menu. Never came. A colleague was staying on another floor and I borrowed his menu. The towels were very disappointing for a Mandarin. Not plush resort towels as you would expect. It was a less than ideal stay.
Was initially in a Central Park view room that was small and sadly mostly view of Trump Hotel. Paid upgrade to move to Premiere Central Park Suite, a room that normally goes for 2600 (?!!). The front desk was awesome in arranging my move. Truly great service! However the room itself, you hear a fair amount of noise from above. I’ve never had that in a hotel before. Just shoes on the floor above, endlessly. The much bigger issue is the blackout drapes don’t really black out. I called for someone to help at about 6am when it was already fairly bright, and maintenance agreed it seemed weird for such an expensive suite to have curtains that don’t overlap. He tried (as I did) to push them together but didn’t work. They also left gap at the wall. He offered to come back later with tape to try and tape them to the wall and together. That just seems a little low rent for Mandarin— for something a thousand dollars more than Park Hyatt’s much nicer city view suite (where I didn’t need tape!Service at Hyatt not nearly as good but sleep wins!) So in summation: staff is super nice— manager heard about curtains and at check out apologized saying he wish he knew it was issue at check in (not sure how I’d know before dawn) but small rooms and the suite (at least #4500) can’t sleep much past dawn. Wouldn’t stay here again. Really really REALLY wanted to like it. This pic is as dark as i could get in the room once sun comes up.