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Mandarin Oriental, New York

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Traveler (1230)
Room & Suite (928)
Dining (127)
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About

#172 of 499 hotels in New York City
Location
4.8
Cleanliness
4.7
Service
4.5
Value
3.9
Travelers' Choice
At the very top of the Deutsche Bank Center, Mandarin Oriental, New York is perfectly situated for visiting all of the city's major attractions. Towering high above the city, our 244 luxuriously designed hotel rooms and elegantly appointed suites offer an unbeatable setting. With acclaimed gourmet cuisine, alluring cocktails and chic surroundings, our culinary offerings are among the best in Manhattan. An oasis of relaxation and rejuvenation high above New York, our spa offers a blend of beauty and wellness rituals as cosmopolitan as the city itself.
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Property amenities
Parking garage
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Paid wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Additional bathroom
Housekeeping
Room service
Safe
Iron
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
River View
Languages Spoken
English, Spanish, Chinese
4.5
4.5 of 5 bubbles2,216 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Mandarin Oriental, New York, is celebrated for its luxurious amenities, including breathtaking views of Central Park and seamless access to shopping, though some aspects appear dated to guests. While the service receives applause for being attentive, instances of inconsistency have been noted. The enchanting atmosphere is a highlight, yet critiques of the decor suggest a need for modernization. Although the central location is a boon, travelers often question the value, pointing to the steep prices in relation to the outdated rooms and occasional cleanliness lapses.
Location
Central
Atmosphere
Enchanting
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Opulent
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2,216Reviews19Q+A100Room tips
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bekir temur wrote a review Yesterday
Istanbul, Türkiye6 contributions5 helpful votes
+1
Beautiful property, very nice room with a spectacular view overlooking the Central Park and the Columbus square, the breakfast was superb and staff was great, reception team was very helpful. You can easily access top locations from the hotel, I liked it very much, thank you
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Date of stay: July 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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FAA1996 wrote a review Mar 14
Fort Lauderdale, Florida887 contributions313 helpful votes
Hotel is good if you get a good price. Really enjoyed views from room, bathroom, location and access to restaurants and Whole Foods at Columbus Circle. The gym no pool area were also nice. Service could use a bit of improvement. Was hit or miss at the lounge and at front door/bell desk. Room was also a bit worn and on the small side. Once again, would only consider if price was right.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mandarin Oriental New York, Owner at Mandarin Oriental, New York
Responded 4 days ago
Dear FAA1996, Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. We are sorry to hear that your experience did not fully live up to your expectations or those that we strive to provide each of our guests. We have taken note of your feedback and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern. Warm Regards, Mandarin Oriental, New York Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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worldtraveler952015 wrote a review Mar 14
Naples, Florida233 contributions234 helpful votes
Since we stayed here almost eight years ago, it seems to have lost it's five star edge. It is conveniently located next to Central Park and has gorgeous views, for the most part, depending on your room. But, there was marijuana smoke in the lobby downstairs from who knows where, the bell staff was not so professional nor friendly, they do not have nespresso machines nor complimentary water in the room upon check in. You have to request it after checking in though. I found this very different than eight years ago. And the lobby did not seem to offer fresh artisan coffee, which they should if they do not have a nespresso machine in the room already. The fitness room attendants were not so friendly, but the cardio machines were nice and the view is nice there too. I hope they maintain their brand.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mandarin Oriental New York, Owner at Mandarin Oriental, New York
Responded 5 days ago
Dear worldtravaler952015, Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. We are sorry to hear that your experience did not fully live up to your expectations or those that we strive to provide each of our guests. We have taken note of your feedback and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern. Warm Regards, Mandarin Oriental, New York Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ogjohnkim wrote a review Mar 13
Los Angeles, California53 contributions
I grew up in NYC and the Mandarin Oriental was one of the best in the city when it first opened. Everything in the time warner building was quality. I was very jealous of the condo owners cause they had access to the hotel facilities and spa. The spa was in a class of its own. Unfortunately the hotel has gone downhill. The staff looks worn out and so does their uniforms. The room was spacious and looks good in photos but it had Holiday Inn vibes. Great view but that cost 50% more than standard rooms. Not sure if it was worth it. I always order a club sandwich at hotels to set the standard. Unfortunately room service was not up to my club sandwich standards. The deli downstairs could’ve done better. It’s right across the street from Central Park and there’s quite a few Michelin stars in the building. You should book Masa if you’re there. He usually serves the bar himself
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mandarin Oriental New York, Owner at Mandarin Oriental, New York
Responded 5 days ago
Dear ogjohnkim, Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. We are sorry to hear that your experience did not fully live up to your expectations or those that we strive to provide each of our guests. We have taken note of your feedback and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern. Warm Regards, Mandarin Oriental, New York Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cgoliath50 wrote a review Mar 11
Wellington, Florida1 contribution
The entire staff in the Mandarin Oriental Hotels are exceptional. From the doorman’s to housekeeping. We have stayed in Brickell, Florida but this one in New York was amazing! The room service food is succulent and we totally can’t wait to return in a few months.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mandarin Oriental New York, Owner at Mandarin Oriental, New York
Responded 5 days ago
Dear cgoliath50, We sincerely appreciate you taking a moment to write about your time with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you. We will be sure to share this wonderful review with our team. Thank you and we look forward to welcoming you back again in our hotel. Warm Regards, Mandarin Oriental, New York Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cheafey wrote a review Mar 9
New York City, New York23 contributions7 helpful votes
Everyone at the Mandarin was so wonderful in making our gala event such a success. A special thank you to Albert in security, and Maureen for the time and attention they provided. It is so appreciated! Looking forward to working with you all again soon.
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Date of stay: March 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mandarin Oriental New York, Owner at Mandarin Oriental, New York
Responded 5 days ago
Dear Cheafey, We sincerely appreciate you taking a moment to write about your time with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you. We will be sure to share this wonderful review with our team. Thank you and we look forward to welcoming you back again in our hotel. Warm Regards, Mandarin Oriental, New York Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nathalie0328 wrote a review Mar 7
Boston, Massachusetts53 contributions10 helpful votes
amazing stay as usual the staff always makes me feel at home. From the moment we walked into the hotel Tully is always so Kind and helpful . We arrived earlier than expected and thought we would be dropping off our bags and heading back out however there was a room available and were given the option for early check in. The front office agent was so welcoming and polite. Upon returning to our room we had a beautiful birthday surprise I can’t be more grateful for the attention to detail and care we received. In room dining breakfast was amazing as well !!! Can’t wait to come back soon Thank You all !!!!
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mandarin Oriental New York, Owner at Mandarin Oriental, New York
Responded 1 week ago
Dear 0328Nana, We sincerely appreciate you taking a moment to write about your time with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you. Thank you and we look forward to welcoming you back again in our hotel. Warm Regards, Mandarin Oriental, New York Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Vince G wrote a review Mar 4
Philadelphia, Pennsylvania3 contributions
Yulia at check in was so sweet and professional. I had a feeling the stay was going to exceed expectations. Everyone we came in contact with were supper warm and made me feel like I was welcomed. I booked a regular Hudson view king and was upgraded to a very nice suite overlooking Central Park. It was beautiful. And just a 5 minute walk to Lincoln Center which is why we were in the city in the first place.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mandarin Oriental New York, Owner at Mandarin Oriental, New York
Responded 1 week ago
Dear Ruvincegomez, We sincerely appreciate you taking a moment to write about your time with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you. We will be sure to share this wonderful review with our team. Thank you and we look forward to welcoming you back again in our hotel. Warm Regards, Mandarin Oriental, New York Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dan M wrote a review Mar 3
Geneva, Switzerland12 contributions3 helpful votes
Came here for a big work event, but with my wife and toddler. Room was fantastic and they prepared lovely touches like setting up a tent for our son. Overall the weekend was pretty seamless, the party itself was great and all the hotel facilities were what you would expect. The concierge was very helpful. A couple of minor details around housekeeping stop me from giving 5 stars - we had booked external babysitting but had asked the front desk not to ring the room when they arrived but to use our mobiles as this would wake our baby. Clearly this was too complicated an instruction as it kept happening, very annoying. Also housekeeping came at random times or not at all. But issues all fairly minor and we are still big fans of the brand.
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Date of stay: December 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mandarin Oriental New York, Owner at Mandarin Oriental, New York
Responded 2 weeks ago
Dear 817DanM, Thank you very much for taking a moment to write about your experience with us at Mandarin Oriental, New York. We are glad that you enjoyed your stay with us. We are sorry to hear that your experience did not fully live up to your expectations or those that we strive to provide each of our guests. We have taken note of your feedback and invite you to email monyc-executiveoffice@mohg.com so we may further address your concern. Warm Regards, Mandarin Oriental, New York Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brian P wrote a review Feb 2024
1 contribution
We wish to express our appreciation and gratitude for a perfect, truly perfect, experience at the M.O., NY during our stay over Jan 26 - 29, 2024. We were visiting from Atlanta to shop for an engagement ring and i'm so happy we chose the Mandarin. Upon arrival at the upstairs lobby check-in, we were greeted by Ms. Yarisol. During our welcome, she asked what brought us to NY and I shared with her why we were visiting (i.e. engagement ring). From there, Ms. Yarisol architected an experience that we'll never forgot and that we'll always appreciate. Thank you! We'd also like to recognize Mr. Sam and Mr. Daniel in the M.O. Lounge. Mr. Sam made us feel like old, welcomed friends each time we visited the lounge. Once there, Mr. Daniel ensured that our experience in the lounge was nothing short of wonderful. His attentiveness, smile and willing to take the best photo were amazing. Unfortunately, we can't recognize each person that made our experience seem that we were the reason the hotel was built. In conclusion, we sincerely appreciate what each member of the M.O. NY team did to make our special weekend in NY all the more special. You've truly made us, Fans of M.O.". Each time a friend asks about our trip, we tell them about you. Thank you - Susan & Brian
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mandarin Oriental New York, Owner at Mandarin Oriental, New York
Responded 2 weeks ago
Dear Susan and Brian, We sincerely appreciate you taking a moment to write about your time with us at Mandarin Oriental, New York. It is wonderful to read how much you enjoyed the location and service we were able to provide you. We will be sure to share this wonderful review with our team. Thank you and we look forward to welcoming you back again in our hotel. Warm Regards, Mandarin Oriental, New York Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$835 - $1,548 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, new york hotel new york city, mandarin oriental new york city, mandarin new york city, new york city mandarin oriental
LOCATION
United StatesNew YorkNew York CityLincoln Square / Hell's Kitchen / Manhattan
NUMBER OF ROOMS
244
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MANDARIN ORIENTAL, NEW YORK - Updated 2024 Prices & Hotel Reviews (New York City)

Frequently Asked Questions about Mandarin Oriental, New York
Which popular attractions are close to Mandarin Oriental, New York?
Nearby attractions include Big Apple Jazz Tours (0.2 miles), Jazz at Lincoln Center (0.02 miles), and The Metropolitan Opera (0.2 miles).
What are some of the property amenities at Mandarin Oriental, New York?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Mandarin Oriental, New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental, New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mandarin Oriental, New York?
Yes, a parking garage is available to guests.
What are some restaurants close to Mandarin Oriental, New York?
Conveniently located restaurants include Patsy's Italian Restaurant, The Original SoupMan, and Per Se.
Are there opportunities to exercise at Mandarin Oriental, New York?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Mandarin Oriental, New York have airport transportation?
Yes, Mandarin Oriental, New York offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental, New York?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, New York offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mandarin Oriental, New York?
The staff speaks multiple languages, including English, Spanish, and Chinese.