Mandarin Oriental, New York
What We Love
- Sophisticated Asian-inspired decor throughout
- The excellent spa, with its tea room, Thai yoga suite and VIP room (with private fireplace, steam room and shower)
- The concierge team is one of the most connected in NYC
What To Know
- The best Central Park views are on floors 45 and higher
- WiFi costs $15 per day
- The property opened in 2003
- READ MORE: Where to eat, play and shop in NY
- Parking On Site
- Room Service
Perched high in the sky above Columbus Circle on floors 35 through 54 of the Time Warner complex, the 248-room Mandarin Oriental exudes quiet Asian opulence, from the natural materials showcased in the public spaces (wood paneling, granite and marble floors) to the nature-inspired pieces of art (among them, Dale Chihuly’s stunning sculpture of cranes rising from a moss garden) to the Chinese textiles and artifacts found throughout.
Bed and Bath
The rooms have a restrained elegance, in a palette of cream, gold, saffron and ebony. Lacquer desks, silk bedspreads and Chinese watercolors provide a subtle nod to the East. But your real focus, especially on floors 45 and above, will be the views of Central Park and the rest of the city through the floor-to-ceiling windows.
The hotel’s signature restaurant, Asiate, features floor-to-ceiling windows and panoramic views of the city’s skyline. Led by Chef de Cuisine Garrison Price, the menu features modern American cuisine with a creative twist. But the hotel’s best amenity is its spa, where the treatment rooms come with giant windows, raised tubs and kang beds, and the menu surveys Asian healing traditions (Chinese medicine, Thai massage, ayurveda).
How to Get There
Mandarin- simply the best of the best
Great staff, rooms, great attitude and great attention to detailDetail included- bookmarks for books, cleaning cloths for glasses, complimentary coffee and soft drinks upon arrival
Breakfast -is in beautiful restaurant with great views and crazy beautiful wine collection
This was my second stay at this property within a few months. It's one of the best in NYC. My thoughts are best broken down into the following bullet points:
- Lobby, reception and bar are top-tier.
- Francesca (sp?) at the front desk is the best employee at the hotel. Outgoing, warm and enthusiastic she is one of the top reasons for returning.
- The hotel bar (Aviary) is frustrating as it is a bit of a tourist attraction in and of itself. While it's annoying you can't just saunter up to a table, I've had no issues requesting one an hour or two in advance from the concierge.
- The drinks at the aforementioned Aviary are amazing. Really creative and fun. The price point is expensive to the extreme, especially for the food. They are charging, on average, $20-$30 for a few bites. For 5 of us, each having two drinks and a couple bites, it wound up being $600. I almost fell over.
- When compared to other hotels of this price point, the rooms feel a bit dated: No designated USB ports, lots of light switches as opposed to an integrated system, etc.
- The bed and linens were a tier or two below what you'd expect. It was hard and springy. Linens rough and unpleasant. Oddly, I was able to move from a "Hudson River view" to a "Central Park View" and the linens in the new room seemed quite a bit softer than the previous ones. It was odd. You'd think they'd be consistent throughout. This newer view also made the room seem quite a bit larger thanks to a revised layout that widened the room while placing the bathroom nearer the corridor.
- Bathrooms are spacious and nice. You'd think the tubs would be a little larger but they are manageable.
- The laundry is the most expensive I've encountered. Overnight service for a couple shirts and socks came to $200. No idea if it was a billing error or not, but it was insanely expensive for some basic cleaning sans a suit or tux.
A beautiful hotel with exceptional views, lovely rooms and truly first rate service apart from the check in clerk who was stressed by phone calls and failed to alert us to the benefits from the Fan loyalty membership I had arranged. Spa is exceptional too. Highly recommended.
In a city where hotel service can be hit or miss, particularly at the high end, the MO stands out for truly exceptional service. The staff are gracious, competent, and unfailingly helpful. More than that though, they truly care about the quality of the guest experience. My experience was, if they can do something to make your stay better, they will.
The location is fantastic, with Central Park across the street, a private entrance to Time Warner Center, and subway station 100 yards away. Upper West Side and the restaurants of Hells Kitchen are a very easy walk away.
Rooms are on the smaller side for a premium hotel, and the Hudson River view rooms are a bit exposed to the hallway for my taste. If this bothers you, book a Park view instead. Bed was extremely comfortable, and linen and towels are absolutely top quality.
Special thanks to Alex and Yolaris at the front desk, and Christopher at in room dining, all of whom helped make my stay especially pleasant.
I will look forward to returning.
The Mandarin Oriental will definitely spoil you with service and amenities, especially if you sign up to be fans of M.O. A true gem in the city centrally located to the sights of New York City. The hotel rooms are clean and well serviced. Any issues are quickly addressed and the customer is well cared for. You will feel special when you stay at the Mandarin Oriental.