90%
Members Recommend
4.5
Very Good 4484 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Tasting-menus and haute bistro fare at Villard
  • Enormous rooms (especially by Manhattan standards), many with views of St. Patrick’s Cathedral
  • The entire 1.2 million square-foot building operates on 100% renewable energy and offsets all electricity use by purchasing carbon credits
  • Free exercise clothing and cross-training sneakers available for use at the gym during your stay

What To Know

  • An 18-month, $140 million renovation was completed in fall 2013
  • Upper floors of the hotel contain a luxury hotel-within-a-hotel, the The Towers at LOTTE New York Palace
  • Popular spot for meetings and other events
  • Pets are permitted; there is a weight limit of 25 pounds

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

New York glamour den marrying Old World gilding with modern design in the heart of Midtown

The Lowdown

Once the gilded 19th century manse of railroad baron Henry Villard, the LOTTE New York Palace lives up to its name with an Italianate courtyard filled with topiary leading to a grand marble staircase with gilded filigree. The look in the sun-drenched rooms is decidedly more understated with a palette of white, cream and dusty rose with muted brocade textiles on pillowy beds and luxe perks like 42-inch plasma screen TVs and marble bathrooms with Molton Brown amenities. Start your day with an espresso and an éclair from the jewel-box bakery, toast a successful day of sightseeing amid the hand-carved walls and barrel-vaulted ceiling of the bar before settling in for an elegant eight-course tasting menu. Also onsite? A 7,000 square-foot fitness center overlooking St. Patrick’s Cathedral and a serene spa offering detox body treatments, indulgent massages and facials.

In the Area

Channel the glamour of the hotel — it’s been featured on everything from Gossip Girl to Law and Order — by catching a flick at the glam Deco Paris Theatre movie house. Located three blocks from the hotel, the Museum of Modern Art houses more than 150,000 photographs, sculptures, drawings and prints — and has its own Michelin-starred restaurant, the Modern. Head to Rockefeller Center for a behind-the-scenes tour of NBC studios, or take the elevator up to Top of the Rock for panoramic views of the city. The southern border of Central Park is just nine blocks from the hotel. Take a wander among the grassy knolls, picturesque bridges and gurgling fountains.

How to Get There

Lotte New York Palace
455 Madison Ave
New York, NY 10022 United States

Reviews

4.5 Very Good 4484 Reviews
Rooms and Service
Reviewed 19 hours ago

Well maintained, spacious rooms. I received exceptional service from Yohenny at the Towers check in and from Michael at the front desk. Both were generally interested in assuring that my experience was everything that I could hope for.

Lotte New York Palace
Reviewed 19 hours ago

Lotte New York palace was a very good stay. Beautiful hotel and the best is the location. Right behind St Patrick’s cathedral and easy walking distance to Central Park and 5th Avenue. They upgraded us to a corner suite. Wow that was nice

Well position - large rooms
Reviewed 1 day ago

Hotel is very well positioned - furniture off the "reception area" is tiered. Elevators are efficient. Rooms spotlessly clean and large. Coffee shop - great coffee. All staff friendly and helpful. Check in very very slow - not enough staff. Breakfast overpriced. Hotel rate reasonable for position and what they offer.

Amazing view/Horrible service
Reviewed 2 days ago

The corner cathedral view room was amazing, but we had no hot water for showers in the morning and when I called guest services to ask why, Alma was very rude and dismissive about it. She said that “you’re the only one who’s complaining about it” and offered to have someone come to our room to check the water. I explained that we have hot water except for in the morning! She gave no apology and passed me off to a number where the phone just kept ringing and no one picked up. I went down to the lobby to speak to a manager. I told him I wanted an apology from Alma who was rude over the phone and he kept saying he wanted to apologize on her behalf and would not allow me to speak to her. I expect better treatment and hot water from a $600 a night hotel. The views are amazing but lower your expectations for service!

Perfect Stay
Reviewed 2 days ago

This was our first time at Lotte and won't be our last. We booked a room in the Towers and the view of St. Patrick's, the tree, and Radio City was stunning. 43rd floor was perfect. Quiet. We arrived at 2:30 and had an immediate check-in (So nice! We've stayed at the St. Regis in prior years and would routinely be delayed until dinner time) We ordered wine & cheese for the room and that was perfect for a mid-afternoon arrival too. Nice to chill-out when you've got a view like this! Breakfast downstairs was fine. Lots of business folks but not unusual and not that noisy. Price was around $90 for two complete breakfasts - again, about normal for around here. Service was good. Seating was good. Overall, we love staying in this area and being on Madison instead of 5th is WAY better and more relaxed. You wouldn't think a block would make a difference, but it does. The concierge recommended several nearby restaurants and we went to three and they were all pretty-close to home runs. Lastly, on the downside (and it won't matter to us... we'll go back), the room electronics are dated and cranky and need to be upgraded. And, if you're old like us and think it;s important, the bathroom sinks/counters are LOW... as is the commode. Not old-friendly... but manageable. Glad we found this place!