90%
Members Recommend
4.5
Very Good 4873 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Tasting-menus and haute bistro fare at Villard
  • Enormous rooms (especially by Manhattan standards), many with views of St. Patrick’s Cathedral
  • The entire 1.2 million square-foot building operates on 100% renewable energy and offsets all electricity use by purchasing carbon credits
  • Free exercise clothing and cross-training sneakers available for use at the gym during your stay

What To Know

  • An 18-month, $140 million renovation was completed in fall 2013
  • Upper floors of the hotel contain a luxury hotel-within-a-hotel, the The Towers at LOTTE New York Palace
  • Popular spot for meetings and other events
  • Pets are permitted; there is a weight limit of 25 pounds

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

New York glamour den marrying Old World gilding with modern design in the heart of Midtown

The Lowdown

Once the gilded 19th century manse of railroad baron Henry Villard, the LOTTE New York Palace lives up to its name with an Italianate courtyard filled with topiary leading to a grand marble staircase with gilded filigree. The look in the sun-drenched rooms is decidedly more understated with a palette of white, cream and dusty rose with muted brocade textiles on pillowy beds and luxe perks like 42-inch plasma screen TVs and marble bathrooms with Molton Brown amenities. Start your day with an espresso and an éclair from the jewel-box bakery, toast a successful day of sightseeing amid the hand-carved walls and barrel-vaulted ceiling of the bar before settling in for an elegant eight-course tasting menu. Also onsite? A 7,000 square-foot fitness center overlooking St. Patrick’s Cathedral and a serene spa offering detox body treatments, indulgent massages and facials.

In the Area

Channel the glamour of the hotel — it’s been featured on everything from Gossip Girl to Law and Order — by catching a flick at the glam Deco Paris Theatre movie house. Located three blocks from the hotel, the Museum of Modern Art houses more than 150,000 photographs, sculptures, drawings and prints — and has its own Michelin-starred restaurant, the Modern. Head to Rockefeller Center for a behind-the-scenes tour of NBC studios, or take the elevator up to Top of the Rock for panoramic views of the city. The southern border of Central Park is just nine blocks from the hotel. Take a wander among the grassy knolls, picturesque bridges and gurgling fountains.

How to Get There

Lotte New York Palace
455 Madison Ave
New York, NY 10022 United States

Reviews

4.5 Very Good 4873 Reviews
Terrible hotel
Reviewed 4 hours ago

Stayed at this hotel for first time with family and friends and i can honestly say the service has been terrible.
I checked in early at 10am and the employees at the desk wouldn't even make eye contact when they spoke to me.at first i thought this was just one member of staff but then i noticed this from other memebers of staff.
They were rude and abrupt when they spoke to me.

On check in i realised that wifi wasn't included and i had to pay for this. No idea who in this day and age charges for wifi. I've been to numerous hotels across the globe and i have never had to pay for wifi.
When told this i thought ok i will deal with it but i then realised they don't even provide complimentary water in the room!

The rooms are really basic and look dated. The lobby/bar is the nicest thing about this hotel. Even when house keeping have visited they haven't cleaned the room properly.

Unfortunately i'm staying at this hotel until thursday and counting down the days until i can go home. Definitely is a basic 3* hotel.

Expect a Hefty Bill
Reviewed 9 hours ago

Nothing exceptional except the glamour of the Palace. Parking for two nights cost me almost $200 and when I drove my car into the parking area, it was a nightmare since it I so small that cars exiting couldn't get out without me backing up into the street. Breakfast for two, and all I had was berries and yogurt was about $100. Not like the old days when you found chocolate in your room at night and a New York Times under your door in the morning.

A quality hotel in a great location
Reviewed 15 hours ago

This was our fourth visit to New York and our third stay at the Lotte New York Palace, it has become our favourite place to stay. It’s centrally located for many of the main sights which are within walking distance.
The staff are, as you would expect, polite and helpful, the rooms clean, well appointed and spacious, the only downside is the cost for breakfast, over $100 for cereal, with yoghurt and fruit, and coffee for two, the cereal and fruit was very nice but not $100 nice!

Gorgeous NYC hotel in the heart of Midtown Manhattan
Reviewed 15 hours ago

Our family had an awesome experience. We had a beautiful suite overlooking the gorgeous Saint Patrick's Cathedral. It was not cheap, which is what you would expect at a beautiful New York City hotel. But it was a real treat, and we definitely enjoyed it. Service is excellent -- very professional. Our room was so comfortable. It is a great location for Broadway shows, Radio City Music Hall, and more. Our sincere thanks to the team working this weekend that made it an extra special stay in NYC.

Great location with great service
Reviewed 20 hours ago

First time here , definitely won’t be the last ,great locations in the heart of Manhattan , very clean & spacious room, we booked a suite and when we arrived after 3 pm and the suite was not ready and the manger offered us a free lunch and drinks while we were waiting and on top of that he issued $300 credit to our room with a very warm apologies.. will be back definitely, highly recommend