InterContinental – New York Times Square
What We Love
- The pre-theater prix-fixe at the hotel’s Ça Va restaurant, run by celeb chef Todd English
- 24-hour room service
- Two green rooftops, one of which has a beehive that produces honey for the on-site restaurants
- READ MORE: Where to eat, play and shop in NY
What To Know
- The hotel provides a quiet sanctuary in the middle of Times Square
- Business services are top-notch
- The property is LEED-certified and has a strong commitment to the local community
- There’s a fee for in-room WiFi for non IHG Rewards members
- Parking On Site
- Room Service
This soaring eco-conscious hotel in the heart of Times Square is perfect for visitors looking to catch a Broadway show. The 607 guestrooms feature floor-to-ceiling windows with views of the Manhattan skyline, plus work desks, flat-screen TVs and large bathrooms with rainfall showers and Agraria bath products. Room service is available 24 hours a day, and the food comes from celeb chef Todd English’s French brasserie Ça Va, which also serves breakfast, lunch and dinner — including a reasonably priced pre-theater prix-fixe — in a comfortable but stylish setting. There are also two green rooftops, one of which has a beehive that produces honey for the on-site restaurants.
In the Area
The concierge recommends starting the day with a walk to Central Park, where guests can explore the Central Park Zoo, the iconic Alice in Wonderland statue and Bethesda Fountain. Head to breakfast at Sarabeth’s, on Central Park South, for comfort fare like lemon and ricotta pancakes, then continue on to Fifth Avenue to shop at legendary New York spots like Tiffany & Co. and Bergdorf Goodman. In the evening take in a live jazz performance at the Stone Rose Lounge at the Time Warner Center, or see a ballet, opera or jazz show at Lincoln Center.
How to Get There
Fabulous stay at a prime location in order to see all the sights. Friendly staff and went out of their way to ensure we had all we needed. Superb room that was extremely clean and well serviced on a daily basis.
They staff was amazing - the only problem we had was in the restaurant when nobody would wait on us. Aside from that I was extremely satisfied with the size, comfort cleanliness of the room. Amazing!!
Positive: Location is great, you can discover Manhattan of foot, room was on 31st floor, so the view was amazing, Breakfast was good & restaurant staff are helpful. The concierge also is very helpful & smiley.
Negative: The reception staff are so rude, feel like they don't want to talk or explain anything to you, they don't even smile & make you feel you are not welcome.
Rooms are tiny, beds too small, no space in wardrobe.
Also too expensive.
Will not come again.
We stayed at this hotel in one of their corner rooms in the 30th floor and boy was that view amazing.
Let’s start with the positive, the hotel is located in the middle of manhattan and therefore perfectly situated for discovering New York by foot. The location has enabled us to just get out and walk to the main areas in a couple of minutes (except financial part, battery park, etc. which obviously is further away. So in terms of location it is unbeatable. The rooms have all you need and the room service food is delicious. Try the burger if you are there.
Now to the negative. Compared to other InterContinental hotels, in my opinion the rooms could use a rehaul. The storing space is limited so that two people traveling for a week will find a hard time where to store all the clothes (especially in winter!).
What they have for breakfast is good but very limited. Again if you are staying for 2 or 3 days this might be enough but for more than 5 days it turns very monotonous and for the price there are enough places around if you are willing to walk.
When we were there they just upgraded their system so the group that came with us had to check-out without being able to revise the final invoice (sent to them later without any additional compensation for the inconvenience that might have been caused).
We checked out the day after and they still had issues. We got the late check-out and paid everything in the morning. They even reconfigured our cards to make sure they would work when we get back in the room. And no they didn’t work. We had to go down, wait 10 minutes in line at the lobby to get them re-done, only to wait another 10 minutes because the system was not working, only to get back up again for it to still not work. Had to go down again to get someone with a master key to open. Here again a sorry from the poor lady that had to endure all the problems this upgrade caused those days. Which we gladly accepted. But for a hotel with this price maybe something more is warranted
Ah yeah and once we ordered room service and a faulty mayonnaise flask broke right into my wife’s hands while she was opening it as always. Got a cut in the hand and some glass in the fries which were obviously not eaten. Told the concierge when called to pick up the tray. At least here I would expect a call to ask if everything is okay on the next day. But nothing.
Overall the hotel is ok and if you are looking something central it is fine. The waiters are super friendly and also one of the reason this gets 3 stars. The view was amazing but there were just too many small things being missed at this level.
You have to love the quality of Intercontinental beds and linens. This trip we upgraded to a suite and had wonderful views across Manhattan. Keurig coffee machines in room. Extra towels and pillows without problem.