InterContinental – New York Times Square
What We Love
- The pre-theater prix-fixe at the hotel’s Ça Va restaurant, run by celeb chef Todd English
- 24-hour room service
- Two green rooftops, one of which has a beehive that produces honey for the on-site restaurants
- READ MORE: Where to eat, play and shop in NY
What To Know
- The hotel provides a quiet sanctuary in the middle of Times Square
- Business services are top-notch
- The property is LEED-certified and has a strong commitment to the local community
- There’s a fee for in-room WiFi for non IHG Rewards members
- Parking On Site
- Room Service
This soaring eco-conscious hotel in the heart of Times Square is perfect for visitors looking to catch a Broadway show. The 607 guestrooms feature floor-to-ceiling windows with views of the Manhattan skyline, plus work desks, flat-screen TVs and large bathrooms with rainfall showers and Agraria bath products. Room service is available 24 hours a day, and the food comes from celeb chef Todd English’s French brasserie Ça Va, which also serves breakfast, lunch and dinner — including a reasonably priced pre-theater prix-fixe — in a comfortable but stylish setting. There are also two green rooftops, one of which has a beehive that produces honey for the on-site restaurants.
In the Area
The concierge recommends starting the day with a walk to Central Park, where guests can explore the Central Park Zoo, the iconic Alice in Wonderland statue and Bethesda Fountain. Head to breakfast at Sarabeth’s, on Central Park South, for comfort fare like lemon and ricotta pancakes, then continue on to Fifth Avenue to shop at legendary New York spots like Tiffany & Co. and Bergdorf Goodman. In the evening take in a live jazz performance at the Stone Rose Lounge at the Time Warner Center, or see a ballet, opera or jazz show at Lincoln Center.
How to Get There
It was nice to stay in this hotel very good location friendly and helpful staff but the prices of room services was little expensive, but in general I highly recommend to visit this hotel while staying in NY
We stayed 3 adults and one infant in a standard room with two double beds. It was a pretty basic hotel room, spacious enough for us to survive, and put a playpen, but average in almost every way.
However, the location is incredible and the staff were beyond amazing. We parked across the street and the staff helped us with our belongings from the minute we stepped foot on the curb outside - we had a lot of stuff from traveling with an infant and we were treated well and met at our room with all of our belongings. We needed a fridge to keep our baby's milk cold, and since the minibar is full and not adequately cold, they sent us up a mini fridge to use, very promptly. The doorman gave us directions to nearby attractions and advice on where to go daily and helped us get our luggage safely across the street to our car when we left. The whole experience with staff was beyond excellent.
We stayed on floor 4, so no great views for us, but it was just steps from Times Square and the theatres, and that location worked great for us! It was also very quiet considering it's proximity to Times Square.
The location is excellent, right at the subway next to restaurants and the heart of Times Square. Very impressed with the hotel staff, they engaged with conversation and were personable while being professional at their tasks. My room was on the 20th floor and still showed a bit of the Times Square lights. Stylish room, comfortable beds and the corner location was a bonus. The bathrooms here are amazing. Wonderful soaps, shampoo and extras but the shower is awesome with blue tile, rain shower head and handheld sprayer...a little tricky to figure out and get warm but still an amazing shower and bathroom. Like other NYC hotels the lobby is small with very limited seating, so if you have to wait plan on getting a drink in the bar. It's a good bar with homemade honey from their rooftop aviary, pricey but friendly staff there.
1 avenue down from Times Square, best of both worlds, great proximity without all the noise you would expect being so close to the main strip. Twin room, spacious, view not great but not there for the view from a hotel room! Modern, clean and comfortable to come back to after a long day out and about sightseeing. Concierge on hand to help with any advice needed. Small issue with card payment, customer service offered by on duty manager was excellent
This was our second visit and we were hoping for the same as our first but.... on arriving I was told I would have to pay the visitor tax (has another name but I have forgotten) I explained that BA have said that no extra taxes etc. would be payable he went away and on return I was told on this occasion the tax would not be incurred 😲😲 I then asked if the room we had been allocated had a nice view as it was on the 3 floor and I was told yes great view if I wanted to move it would be (I think this was the amount it could well have been higher) an extra 30$ a night. On arriving at the room all we could see was the car park across the road😠😠☹️☹️ also I had previously booked and paid for the most expensive bottle of red on the room service menu - there was no sign of that 😲😳 it was to celebrate my husbands 60th so no wine and a view of a car park!, I rang reception and explained that this was not in my opinion a great view and asked where the wine was after some deliberations were offered another room on the 4 floor we were escorted to that and on opening the door we were met by a smell that resembled a dirty toilet as if the same cloth had been used throughout! Not good enough Intercontinental but then a knock on the door it was the wine!! Again I rang reception (does Intercontinental not realise that by offering a poor service/room allocation just leads to more work for them and by then a very disgruntled client) anyhow we were then offered a room with a view of 8th Ave on the 12 floor at no extra cost and none mentioned! We were again escorted and accepted the room but why did it take 3 attempts and what is going on with trying to incur extra taxes which were not due, and what is the correct story for higher rooms charges is it from floor 4 5 etc or after 12 (last visit we were on 20 and a great room) at no extra charge. The standard of this hotel should be an offering is that of a consistent high level of service be that room allocation to the rather ambiguous extra charges debacle!! Standards do seem to have slipped so it looks like we will not be returning ☹️😳☹️😠😳