InterContinental – New York Times Square
What We Love
- The pre-theater prix-fixe at the hotel’s Ça Va restaurant, run by celeb chef Todd English
- 24-hour room service
- Two green rooftops, one of which has a beehive that produces honey for the on-site restaurants
- READ MORE: Where to eat, play and shop in NY
What To Know
- The hotel provides a quiet sanctuary in the middle of Times Square
- Business services are top-notch
- The property is LEED-certified and has a strong commitment to the local community
- There’s a fee for in-room WiFi for non IHG Rewards members
- Parking On Site
- Room Service
This soaring eco-conscious hotel in the heart of Times Square is perfect for visitors looking to catch a Broadway show. The 607 guestrooms feature floor-to-ceiling windows with views of the Manhattan skyline, plus work desks, flat-screen TVs and large bathrooms with rainfall showers and Agraria bath products. Room service is available 24 hours a day, and the food comes from celeb chef Todd English’s French brasserie Ça Va, which also serves breakfast, lunch and dinner — including a reasonably priced pre-theater prix-fixe — in a comfortable but stylish setting. There are also two green rooftops, one of which has a beehive that produces honey for the on-site restaurants.
In the Area
The concierge recommends starting the day with a walk to Central Park, where guests can explore the Central Park Zoo, the iconic Alice in Wonderland statue and Bethesda Fountain. Head to breakfast at Sarabeth’s, on Central Park South, for comfort fare like lemon and ricotta pancakes, then continue on to Fifth Avenue to shop at legendary New York spots like Tiffany & Co. and Bergdorf Goodman. In the evening take in a live jazz performance at the Stone Rose Lounge at the Time Warner Center, or see a ballet, opera or jazz show at Lincoln Center.
How to Get There
We arrived yesterday and so far things are pretty disappointing.
We’re here for 7 nights to celebrate my girlfriend’s 30th birthday and also our anniversary, so it’s a special trip for us.
On arrival we were told we had to pay a non optional $36 dollar daily fee for services that we will definitely not use (it covers a cost towards things like laundry and discounts to attractions). This hadn’t been mentioned to us at the time of booking, and will be a complete waste of money for us.
We were under the impression we would have a room with a view... which we don’t. We have a room facing a car park. And the room feels pretty dated too.
I went to the front desk and raised some concerns and the guy really didn’t seem to care and just said that there’s nothing he can do. I’ve since been reading other reviews where other guests have complained about the $30+ a day fee and had it waived/refunded... However he told me this was impossible. I’m extremely disappointed at the service here, it seems the staff really don’t care.
I’ve stayed at other intercontinental all around the world which have been excellent which is why we booked here, but this definitely has been the same exprerience so far. Fingers crossed it gets better, but as things stand I certainly wouldn’t come back.
- Great Location if you wish to be at the center of Times Square
- Cheerful Doorman
- ‘Looks’ like a 5 Star Hotel. Everything on the surface.
- Tries to sell the ‘lower price’ of rooms only to find ways to making up the cost difference in other ways. For example, Mineral water that is 12USD+Tax+Surcharge in hotel vs Convenience Store in front at 2-3USD (inclusive); In-Room Dining that charges extra for ‘Delivery’). Feels underhanded, when being transparency helps consumers. Get rid of the destination fee non-sense.
- ‘Premium’ Internet runs at 0.2~1.5Mbps. It’s 2019 and we have LTE/5G and FIBER, get with the program.
- Don’t use the fridge in the room for your things, ask for a fridge (to store your own) as opening the one in the room may trigger the items to your bill which you will have to reconcile ‘after’.
- Vacuum please (everywhere), for cleanliness and not to ‘look’ clean. For example, under the bed frames. Dust bunnies look like it’s been festering ‘a while’. (For families, don’t let your kids roll around the floor as a result and always wear slippers). I don’t know if this is smart business or lazy. I don’t blame the staff, only mgmt for letting it be.
- TV has as RCA jack and USB. HDMI is on the backside which cannot be accessed. I carry HDMI.
- Staff forces a smile, but definitely lacks sincerity and business/transactional like. (Ref: front desk across 3 individuals)
- Hair dryer sucks because the dust collected and air does not intake. Self service and clean with the provided Q-Tip.
Overall, a satisfactory stay for sleeping and being a staging area for other things in the area.
Maybe this is par for the area, but in the world of good/not-so-good hotel this was leaves a lot more to be desired. 2.5 STARS.
Hotel is very nice. Was disappointed that they charge everyone $30 fee to use of their amenities (none of which we needed) nor was this fee disclosed when we made our booking via IHG. I did complain to management and my concern was dealt with appropriately. The king bed room overlooking times square was very nice but lacked maintenance. The drapes were coming off the rod in the corner letting light in, the IHOME clock radio did not work and the shower needed some grout cleaning.
I am an Ambassador member which means I use InterContinental properties a lot. I was offered a free week-end night. Business brought me to NY and my room rate fluctuated over $200 for a Saturday night vs a Sunday night. Guess which night was free. When I asked the difference between my so called free stay and the rate my trade organization was getting I was saving $30. Some free night. I had to ask for a free drink or free laundry. Don't ask - don't get. They gave me and my wife a drink coupon. I hope I didn't break the bank. So here I was in the middle of the Theater district and I thought lets ask the concierge if they can arrange tickets. I couldn't believe that they would schedule a break for the concierge at 6:00pm. Guests want to make dinner plans, show plans, etc. Who does that in NY. Never made it to Broadway because on Sundays most shows start at 7 pm. Similar with breakfast -Monday morning - no hostess to seat you. This is a business day - I passed on the $35 breakfast and walked around the corner to the local diner for a great breakfast at a third of the price. The positives of this hotel - my housekeeper was great - when she heard I was an Ambassador member immediately called housekeeping to send up my amenities (something that should have been in my room upon my arrival). The bar tenders at the hotel's watering hole were great. The rooms were clean and comfortable, although I would love more power in the shower. I usually stay 15 days in the Intercontinental Grand Stanford in Hong Kong with my staff . That hotel put this to shame. It is all about service.
Great views from the 31st floor! The bar was very convienent and the service was wonderful. I would recommend this hotel to other people going to the theater! It was literally a few blocks from the Shubert and near all of the shopping.