InterContinental – New York Times Square
What We Love
- The pre-theater prix-fixe at the hotel’s Ça Va restaurant, run by celeb chef Todd English
- 24-hour room service
- Two green rooftops, one of which has a beehive that produces honey for the on-site restaurants
- READ MORE: Where to eat, play and shop in NY
What To Know
- The hotel provides a quiet sanctuary in the middle of Times Square
- Business services are top-notch
- The property is LEED-certified and has a strong commitment to the local community
- There’s a fee for in-room WiFi for non IHG Rewards members
- Handicap Accessible
- Parking On Site
- Room Service
This soaring eco-conscious hotel in the heart of Times Square is perfect for visitors looking to catch a Broadway show. The 607 guestrooms feature floor-to-ceiling windows with views of the Manhattan skyline, plus work desks, flat-screen TVs and large bathrooms with rainfall showers and Agraria bath products. Room service is available 24 hours a day, and the food comes from celeb chef Todd English’s French brasserie Ça Va, which also serves breakfast, lunch and dinner — including a reasonably priced pre-theater prix-fixe — in a comfortable but stylish setting. There are also two green rooftops, one of which has a beehive that produces honey for the on-site restaurants.
In the Area
The concierge recommends starting the day with a walk to Central Park, where guests can explore the Central Park Zoo, the iconic Alice in Wonderland statue and Bethesda Fountain. Head to breakfast at Sarabeth’s, on Central Park South, for comfort fare like lemon and ricotta pancakes, then continue on to Fifth Avenue to shop at legendary New York spots like Tiffany & Co. and Bergdorf Goodman. In the evening take in a live jazz performance at the Stone Rose Lounge at the Time Warner Center, or see a ballet, opera or jazz show at Lincoln Center.
How to Get There
I stayed here with a friend for four nights in September and we were both most satisfied with service, staff and the location of the hotel. Our room on the 6th floor was large and clean, the beds were comfortable and the bathroom absolutely fine. All the staff we spoke to were helpful. Drinks in the bar are very expensive and, as our room was not ready when we arrived, we ordered a pot of tea and were shocked by the price when the bill arrived. We didn’t take breakfast at the hotel, there are much cheaper options in the vicinity. The location was perfect.
We stayed here with a group, sadly we got our room on the 4th floor whereas others from our group were on much higher floors which meant they got views. We got no view and just a lot of street noise.
It’s a good location, the staff are friendly on the door and reasonably friendly on reception - a smile goes a long way. Rooms were clean, good gym facilities too.
Be aware you pay for everything here, even parcel delivery ($5 USD per parcel) which I thought was pretty rude. We’ve never had to pay before anywhere for this.
Not sure we would stay here again, would do research to see what other options are available.
First of all hotel staff needs some training. People are coming from far away to New York.
There is no welcome, no smiling. No understanding of tired, sleepless people who is not speaking their mother tongue. Military commander receptionist are making you more tired and stressful. It is their “no can do” attitude and stress on “extra this”, “extra that” that really is not welcoming guests. If you ask more than two questions, they invite you to speak with the manager. They try to be snob which is unpleasant and ridiculous.
We went there in low season so the hotel had empty rooms (I checked that) but they said there is no possibility to make early check in. So, after 16 hours travel, you need to go out and wait until 16:00. At least; they could offer coffee or SPA access to have a shower, but there is no ‘make happy the clients’ mode in this hotel, absolutely not. Robotic staff has no empathy; probably because they never travel or are trained to act in such ways. They said; they will call us if the room will be ready before. So, we waited from 9 AM to 14:00 and no one called. When we called the hotel, 3 different staff could not find our booking lol! Finally one staff found our booking and said your room is ready! No explanation or apology for not calling us earlier. They wasted one and half day of our holiday with this nonsense behavior.
We asked before arriving a ‘quiet room with view’ and we were given the room directly above road works instead. I found dust bunnies on the bed. They showed us another room which was more claustrophobic than the first one.
We spoke with the manager and we understood she does not care about the clients and if we leave the hotel or not, so we left.
This hotel is not like before. It’s old, the staff does not care about clients, it’s not good, friendly intercontinental anymore. We found a cheaper hotel with better location and with friendly staff who has much better training for the hotel services.