Hyatt Union Square New York
What We Love
- Convenient location for downtown's shopping and nightlife
- Friendly and accommodating staff
- Large, furnished terraces with ivy-clad partitions in some rooms
- Ma's Italian Biscotti and chocolates at turn-down service
- Free bike rentals
What To Know
- Free WiFi
- Rooftop yoga on weekends
- READ MORE: Where to eat, play and shop in NY
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Leave all preconceptions about chain hotel brands at the door: Hyatt Union Square’s opaque glass cube of an entryway leads to a stylish two-story lobby with exposed white brick walls, slate-gray tile floors and splashes of chartreuse, violet and cherry-red. Interior designers Paul Vega and Vennie Lau made the hotel’s former lives as a post office, bowling alley and dance studio a distant memory by creating a space that marries a hip, downtown vibe with the local flavor of Union Square. Think modern versions of Shaker benches, black leather safari chairs and trippy geometric etched coffee tables, an edgy mishmash of styles that feels uniquely New York.
Bed & Bath
The 178 guestrooms are kitted out with oversize desks, flat-screen TVs and iPod docking stations, and large exterior windows afford views of East 13th Street or Fourth Avenue. White lacquer, mirrors and metallics lend a city shine tempered by oak floors and cork walls. Colorful patterned cushions hang over black headboards and kingsize beds with down comforters. The 250-square-foot Urbane Terrace Rooms on the second floor feature private furnished outdoor lounge areas separated by ivy-clad partitions — one of the hotel’s biggest assets. And the bathrooms treat guests to spacious, half-frosted rainfall showers and C.O. Bigelow toiletries.
Around the corner from the lobby’s curved wooden half-wall is Singl, where bartenders pour single malt scotch and various wines and whiskeys at the six-seat bar. Grab an aperitif before heading across the vestibule to The Fourth, for brasserie eats with an American twist such as hearth-roasted pork belly with market onions, rhubarb and escarole. Brinton Jaecks’s epic Hypnagogia installation of chain-link bed frames is the centerpiece of the 100-seat eatery; it hangs from 30-foot ceilings on reclaimed wooden rafters. Downstairs is Botequim, a dinner-only restaurant that will whip up South American fusion fare. And those looking to keep up their training regimen can pump some iron in the basement’s 24-hour fitness center. Guests can also tool around the city on wheels by renting one of the hotel’s free bikes.
In the Area
For grub outside Hyatt Union Square, visit the Num Pang Cambodian sandwich shop for creative concoctions such as pulled duroc pork with spiced honey, or Momofuku Ssam Bar, David Chang’s innovative, Korean-inflected restaurant. And for some suds, sidle up to the bar at Headless Horseman, where exposed brick and low lighting make for a speakeasy environment. Rather kick things up a notch? Get tickets for a rock show at nearby Webster Hall. In the wintertime, stroll through the Union Square holiday market, open until December 24.
How to Get There
First the positives... it's one of the best locations you can get in NYC if you want convenience. Union Square subways and tons of restaurants right outside the door. And the hotel is pretty modern. I was placed in a small room (about average for NYC) on the top floor (top 2 floors have larger windows than the rest and get considerably more light). The wifi was quite poor (worked better in the hallway) and the phone didn't work. Obviously a telecom problem in the room, but the lady at the front desk seemed determined to get it to work. After some back and forth (and several trips to the lobby since the phone didn't work), I requested a room change. What I got was a downgraded room (disappointing given the problem was with the hotel) on a lower floor that is much louder than the previous room, but hey the wifi works well... But of course there's a loud family with a crying baby in the next room with a connecting door located next to the bed that isn't blocking much noise at all. Between the loud street noise and poor sound control within the hotel, I would suggest people sensitive to noise not stay here.
Not worth the money, customer service was lackluster. Wasn't allowed to check in till 4:45 and almost missed our dinner reservations because a "rewards member" checked out late. Room was disappointingly worn down. Breakfast was good though and lobby was nice.
A great site at Union square very easy to get around. Facilities are excellent with a good restaurant and bar, Gym was better than expectations with a good range of equipment. Staff are extremely friendly and helpful.
Unfortunately Hyatt standards are very far, we asked several times to refresh our room but with successful..
Rooms very small and not so clean, I believe that are understaff. Food, there is a restaurant where we wait 55 minutes for a salad.
We can’t trust anymore Hyatt!!
Room was pricey but this is NYC. Room was small but this is NYC. Overall the hotel is nice, clean with really cool decor. Room was in front of elevator bank but not noisy at all. Didn't check out the restaurant but looked nice.