Hyatt Union Square New York
What We Love
- Convenient location for downtown's shopping and nightlife
- Friendly and accommodating staff
- Large, furnished terraces with ivy-clad partitions in some rooms
- Ma's Italian Biscotti and chocolates at turn-down service
- Free bike rentals
What To Know
- Free WiFi
- Rooftop yoga on weekends
- READ MORE: Where to eat, play and shop in NY
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Leave all preconceptions about chain hotel brands at the door: Hyatt Union Square’s opaque glass cube of an entryway leads to a stylish two-story lobby with exposed white brick walls, slate-gray tile floors and splashes of chartreuse, violet and cherry-red. Interior designers Paul Vega and Vennie Lau made the hotel’s former lives as a post office, bowling alley and dance studio a distant memory by creating a space that marries a hip, downtown vibe with the local flavor of Union Square. Think modern versions of Shaker benches, black leather safari chairs and trippy geometric etched coffee tables, an edgy mishmash of styles that feels uniquely New York.
Bed & Bath
The 178 guestrooms are kitted out with oversize desks, flat-screen TVs and iPod docking stations, and large exterior windows afford views of East 13th Street or Fourth Avenue. White lacquer, mirrors and metallics lend a city shine tempered by oak floors and cork walls. Colorful patterned cushions hang over black headboards and kingsize beds with down comforters. The 250-square-foot Urbane Terrace Rooms on the second floor feature private furnished outdoor lounge areas separated by ivy-clad partitions — one of the hotel’s biggest assets. And the bathrooms treat guests to spacious, half-frosted rainfall showers and C.O. Bigelow toiletries.
Around the corner from the lobby’s curved wooden half-wall is Singl, where bartenders pour single malt scotch and various wines and whiskeys at the six-seat bar. Grab an aperitif before heading across the vestibule to The Fourth, for brasserie eats with an American twist such as hearth-roasted pork belly with market onions, rhubarb and escarole. Brinton Jaecks’s epic Hypnagogia installation of chain-link bed frames is the centerpiece of the 100-seat eatery; it hangs from 30-foot ceilings on reclaimed wooden rafters. Downstairs is Botequim, a dinner-only restaurant that will whip up South American fusion fare. And those looking to keep up their training regimen can pump some iron in the basement’s 24-hour fitness center. Guests can also tool around the city on wheels by renting one of the hotel’s free bikes.
In the Area
For grub outside Hyatt Union Square, visit the Num Pang Cambodian sandwich shop for creative concoctions such as pulled duroc pork with spiced honey, or Momofuku Ssam Bar, David Chang’s innovative, Korean-inflected restaurant. And for some suds, sidle up to the bar at Headless Horseman, where exposed brick and low lighting make for a speakeasy environment. Rather kick things up a notch? Get tickets for a rock show at nearby Webster Hall. In the wintertime, stroll through the Union Square holiday market, open until December 24.
How to Get There
Had one of the more expensive rooms with a terrace.
Room was dark and smelled of damp.
clean towels every day bed made but didnt sweep floors in the room or bathrrom
Staff very nice but not really interested, I gave up complaining beause everday of our 8 night stay was the same.
Recently stayed at the Hyatt Union Square NYC for six nights and was overall quite happy with it. Located right at Union Square and close to the Flatiron district, the hotel location is the greatest plus - convenience stores such as Walgreen's are just steps away and there are all kinds of great restaurants within walking distance. Maison Kaiser, an all-day breakfast and pastries eatery, is just a block away. There's a Starbucks about two blocks away and an all-day Chinese dim-sum restaurant, Tim Ho Wan just half a block away. Reputable restaurants such as Gramercy Tavern, East 15th and the Union Square Cafe are all within walking distance.
The hotel's restaurant The Bowery Club did not have good breakfast (limited menu and bad coffee) but the Cobb Salad during dinner time was very good and reasonably priced. The hotel bar is actually quite beautiful and exotic during quiet times, but for most evenings, the bar was extremely noisy particularly during weeknights. The bar does not take reservations and good luck with finding a table. Drinks were good but very expensive!
At about USD$400 per night, the room was good value for money for a Manhattan Hotel. There's free Premium Wi-Fi (maybe because I'm a World of Hyatt member) everywhere for up to three devices anywhere in the hotel. I also had 2 free bottles of Evian water every day. I opted for the King-Bed room facing the Courtyard and the backs of other nearby buildings because the hotel is located near a fire station and I wanted to be free from sirens of fire trucks. The room was small but quite well equipped with sufficient closet space and drawers even with a big hotel umbrella inside the closet. The bathroom shower offered good water pressure but the water often overflowed beyond the shower stall if the door was not closed tightly. I particularly liked the edgy bathrobe with a hood - very nicely designed and hip! The King bed was comfortable but I missed my mini-fridge where I could have put my purchased fruits from Walgreen's. There was no doorman and no washroom in the lobby but front desk staff were always helpful and friendly.
My only complaint was that housekeeping staff, though conscientious, did not speak English well enough to understand my specific needs. The hotel also needs to change the duvets as I've discovered a blood stain on mine one night. A renovation might also be timely as my room looked quite tired and overall lighting was too dark.
Hyatt has recently changed its policy that making local calls from the room is no longer free. I never received any email about this policy change from the World of Hyatt and when I called reception, they told me it's still free. When I checked my bill prior to check-out, all my calls were charged $1 each plus telecommunications tax. When I complained that reception had told me a different story and they immediately apologized and took all those charges away from my bill.
Location location location was the biggest attribute of this hotel. Overall I was quite happy with my stay and would definitely consider going back on my next trip.
After a poor Airbnb experience we transferred to Hyatt Union Square. Price comparable to the Airbnb. Location was great! Easy walking distance to many attractions, restaurants. Room had great shower and comfortable bed. Great place to relax.
We have been staying here for 6 years. Great location for parents of NYU students. Very convenient to Union Square subway and weekend open air market. Avoid the overcrowding of Times Square. Great bar in lobby. Rooms available with courtyard. A gem in Union Square!
Clean, well appointed, very up to date, plenty of outlets but ridiculously small for the price. My spouse and I were stumbling over each other. For the price we paid, I expect a bit more room. Would likely not choose again.