4.0
Very Good 1141 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Modern property Suite cottage vehicle condominium

Overview

Location

With a stay at Hyatt New York Herald Square/5th Avenue, you’ll be centrally located in Manhattan, minutes from Empire State Building and Macy’s. This 4-star hotel is close to Grand Central Terminal and Times Square.

Rooms

Make yourself at home in one of the 122 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This Beaux Arts hotel also features complimentary wireless Internet access, concierge services, and a television in a common area.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include a 24-hour business center, limo/town car service, and express check-in.

How to Get There

Hyatt New York Herald Square/5th Avenue
30 W 31st St
New York, NY 10001 United States

Reviews

4.0 Very Good 1141 Reviews
Great experience at Hyatt Herald Square
Reviewed 1 week ago

The staff was friendly and informative. The restaurant was very convenient and the food was good and reasonable for breakfast, lunch and dinner. The lobby and rooms are well decorated and very clean. Great hotel with exceptional service!

Enjoyable stay in central NY
Reviewed 1 week ago

Our deluxe king room was very compact , definitely not the size that the photo protrayed!! Room was spotless and good storage space , just very little space to manoeuvre around . Staff very helpful and friendly. We had room service for dinner on 2 of the nights , the first night our meals were very tasty and we repeated the order a couple of nights later however our meals were disappointing and the order was not complete. We rang down to advise reception of this and waited 15 mins for the delivery , the rest of the meal was cold at that stage.

Great location, great hotel, great staff and customer service
Reviewed 4 weeks ago

Had a great three night stay at Hyatt Herald Square. So close to everything - Broadway, Times Square, two blocks from the Empire State Building, 4 blks from Penn Station and Madison Square Garden, lots of shopping nearby (Macy's!) for the Mrs, Koreatown (or Korea Way) is the next block over. Great customer service by Angelli at check-in: we were upgraded to a high floor room with a view of the Empire State Building and its lights at night. Also given a bottle of wine as a new guest to the hotel and a WOH member. Everyone says the rooms are small but the space design is excellent. We did not feel cramped in our room at all with our two queen beds, and the bathroom had more than enough space. Amd the bed was SOOOO comfortable and the sheets SOOOO soft and luxurious. But I am compelled to write this most complimentary review because of the great customer service we received. We thought we had left behind some cash in the safe deposit box and the hotel staff went the whole nine yards and more to investigate and try to find it. Ms. Chen and Mr. Li could not have been more helpful and sympathetic. Thank you so much again. Alas, 24 hours later I learned it was a mistake on our part, but I really want to acknowledge the Hyatt Herald Square staff for doing everything they could to help us and keeping us informed as to their efforts during that time. This first rate customer service exemplifies the Hyatt brand. The Hyatt Herald Square also has a rooftop terrace or lounge area with a great view of the Empire State Building and surrounds. But it was 35 degrees in the evening so we enjoyed the view from our room instead. There is also a small restaurant/dining area where WOH Globalists and other guests can enjoy full breakfasts from a menu. Very good service and food above average for hotel fare.

This is Not The Hyatt Experience I know and love
Reviewed 4 weeks ago

I always stay at Hyatts around the world, because I know the experience I expect to receive. This was a total disappointment and I will never stay at this property again. The only good things to say are that the staff were pleasing and the location near Herald at. Square was excellent.
The rooms are tiny and dark. The heat would not go above 78 degrees. There are no chairs and an inadequate desk to work. There were no places to unpack except the 2nd bed. The bathroom was also tiny. There was no place on the sink to place cosmetics and the shower had just a tiny metal rack for soap.
We ate breakfast in the restaurant and my daughter ordered crispy bacon and it came undercooked.
The bar is over priced and with limited hours.

Nice little gem in the middle of the action
Reviewed 1 month ago

Spent one night on a business trip. The hotel is in a great location next to Broadway, Times Square, the Empire State Bldg. and a quick zip to La Guardia (depending on traffic...) Nicely modern decor. The reception area could be bigger or have more staff. When I checked in, only one person was available and the couple in front of me took a bit to check in. Not a major deal. The wine and cheese, right at the front desk, made up for it. The rooms are small but ok for NY standards, modern look, spacious bathroom with walk-in shower. Storage/closet area however, is almost non existent. The two elevators were fast and had almost no wait.
Service was great and the staff friendly. Not a big selection of bfast choices but ok for a quick byte to grab and go. The rooftop bar looked great with looks of the Empire State Bldg., but it was raining and thus closed.
Very pleased with the stay. Will definitely consider it for future trips and if the price is right.