Very Good 1273 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet


  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
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Bedroom Modern property Suite cottage vehicle condominium



With a stay at Hyatt New York Herald Square/5th Avenue, you’ll be centrally located in Manhattan, minutes from Empire State Building and Macy’s. This 4-star hotel is close to Grand Central Terminal and Times Square.


Make yourself at home in one of the 122 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include safes and coffee/tea makers, as well as phones with free local calls.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. This Beaux Arts hotel also features complimentary wireless Internet access, concierge services, and a television in a common area.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Full breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include a 24-hour business center, limo/town car service, and express check-in.

How to Get There

Hyatt New York Herald Square/5th Avenue
30 W 31st St
New York, NY 10001 United States


4.0 Very Good 1273 Reviews
Boutique, code for small...

This place is a cute little joint near Times Square. Unfortunately, made me come to a realization that boutique is a boujee code word for small. At least there were some cosmetic upgrades but they were not meticulous.

Comfort - 3
The rooms were tiny but they made it artsy. Reminds me of a trendy business hotel in Tokyo. Literally a bed and minimal walking space in the room. Attached is a pic of the bathroom, I think they made the best of the little space they had there. Interior is updated but they couldn’t cover the age of the building.

Service - 3
The staff were all gloomy and not excited to work there. Maybe the dank feel of the lobby affected them. At least there are staff that speak other languages to accommodate people from around the world.

Location - 4
A couple blocks away from Times Square, just on the fringe of being able to be put the name Times Square on their moniker. All you need is in walking distance.

With the many choices in the city, I would not return. If you want to stay in the Hyatt chain, the Hyatt Centric in Times Square would be a better choice.

Excellent service, close to Penn Station and easy access to all of Manhattan

Overall, our two night stay here went very well. No major complaints. I did feel like, after all the fees and taxes, the price was a bit high. And they really need to add some counter space in the bathroom. But really, those are very minor things. The employees really are the shining stars at Hyatt Herald Square. The service was excellent and it only dipped to average a few times. The room (two queens) was big enough and about what I would expect for Manhattan. The roof bar was nice but we didn't use it more than a quick check of the view because they wouldn't let our tweens up there to drink a soda or Shirley Temple with us. We picked this hotel, in part, because it was close to Penn Station (2 blocks) and near subway stops. We often stay in Hyatt, mainly Hyatt Place, and maybe felt like this location was lacking a little something to give it a true Hyatt feeling, but we couldn't say exactly what that was. There were signs that said construction was occurring but we didn't actually see it occurring, so that wasn't an issue at all. Also, others have complained about the speed of the elevators but our longest wait was probably 3 minutes, maybe less.

My new go-to hotel

Beautiful facility with really cool "Den" eating hangout area, really sleek room, and wonderful staff. Had a small hiccup that they resolved immediately. I wish there was more (any) counter space in the bathroom, but its a NYC hotel, so that is a luxury I shouldn't expect (and the on the wall solves that need a little bit).