Hudson New York, Central Park
What We Love
- Great location, steps from many of NYC’s top sights
- Brand new hotspot, Half & Half, an 80s-inspired arcade and dance hall
- Multiple dining options: Hudson Common, Library Bar, Hudson Lodge and Half & Half
What To Know
- Nightclub-like scene won’t appeal to all travelers
- Street-view rooms can be noisy
- Although spruced up in 2012, rooms are still on the dark side and start at a teeny 150 square feet
- Great location, steps from many of NYC’s top sights
- Free WiFi
- Parking On Site
A fortress of unabashed but accessibly priced glam, Hudson New York caters to travelers who care as much about the scene as the sleep when it comes to hotels. From the moment you enter, signs of Philippe Starck’s vision are everywhere. Two sleek escalators transport patrons into a dramatic greenhouse that doubles as the hotel lobby. All 878 guest rooms were spruced up in 2012 following a year-long revamp and are now lighter and brighter than before. The Makore wood walls and exotic African flooring remain but illuminated mirrors, funky x-ray bedside lamps and brand-new stainless steel furniture have lifted the look. But the rooms are not the draw here: The always-happening common areas are the hotel’s main focus. Your hotel key card grants you VIP access to some of New York’s hottest party scenes, including the beer hall and burger joint, Hudson Common and brand new arcade and dance hall, Half & Half. The Library pays homage to Hudson New York’s sister properties in London, offering a quieter vibe with a fireplace and wing chair.
In the Area
Just two blocks away is the entrance to the 843 acres of Central Park, with its grassy knolls, picturesque bridges and gurgling fountains. Or head south and you’ll find more than 150,000 photographs, sculptures, drawings and prints at the Museum of Modern Art, not to mention its stellar French-American restaurant, the Modern. The upscale gastronomical opportunities in this area are outstanding: Per Se, Jean-Georges and Marea are all within a couple of blocks. Afterwards, take in a show at Jazz at Lincoln Center, which is located in the Time Warner Center on Columbus Circle and is home to a 15-piece big band led by Wynton Marsalis. No stay in Midtown is complete without a shopping spree along Fifth and Madison avenues — go for retail therapy at Bergdorf Goodman, Saks and Fendi, to name a few.
How to Get There
"Best Rate" online Travel rez sites do NOT tell you everything you need to know about the room you're booking. This IS a very positive review so don't be mislead by my initial experience. On my arrival, I found my assigned "single" room at the Hudson to be a total upset. I will simply say it was extremely tiny and extremely dark. It couldn't be changed because of overbooking and many people were waiting near the desk for rooms.
A gentleman heard my plea, leaned over the desk and told me he would take care of it the next day. And he surely did. It was Aleks Milovanovic, a manager at the Hudson who is very kind, personable, who has a keen "listening" sense taking immediate responsible action to remedy the matter. He moved me to a lovely quiet clean room, great city view. The rooms are small but there are more spacious options to choose from.
I have returned to the Hudson many times since that first stay in summer 2017, always booking a DOUBLE room directly on the hotel website or on the telephone and I have been very happy and secure.
Aleks is a true Professional of the highest caliber and the Hudson Hotel SBE is very fortunate to have him there.
I consider that first night an anomaly.
The location, quality and price cannot be beat. It's up the block from Columbus Circle, near Central Park and multiple transit subway and bus lines. You have access to everything. Enjoy your stay in the city! Thank you so much, Aleks!
We stayed in room 2303 for 7 nights- check in man was nice, room was booked months in advance through a travel agency & paid, he stated the room was paid but he took an authorisation off my card for extras (as I know is standard in New York), upon check out was told there was no charges as all prepaid and the authorisation would go back into my account, upon arriving at our next hotel in LA my credit card company contact me to say they have charged me £790 and are holding nearly £600 still on my card!! Phoned the hotel numerous times and me and my travel agent emailed them and got no reply, only finally getting resolved with me spending an hour on the phone to me credit card company to do a chargeback for the money, then the hotel actually refunded me, still with no email reply to even apologise.
The room was ok (we apparently got a free upgrade) however, the plug in the bath did not work, the phone was broken and the worst thing of all was the air con!!!! It came on every ten minutes through the night by itself for 5 minutes then went off allllll through the night even though it was switched off (I timed this whilst not being able to sleep or call reception as the phone was broken) I reported this to reception 3 times, the first 2 times was told it would get fixed, the 3rd time told I don’t know why they said it would be fixed it can’t be fixed you can move rooms but it may still be the same in the next room?! Not enough lifts for guests, concierge queue always about 30 minutes long and reception reluctant to even give you directions cos that’s the concierge job! General feeling they don’t care if your happy or not you just have to get on with it, there is so many hotels in New York a lot in this price range where I think you would at least get better service would deffo not go back.
This is going to be a little long.
Background: I haven't checked out of this place yet(checking out tomorrow) but decided that it's time to post this as I doubt anything can be done to change my opinion now. I have been in the city for an extended visit and booked this place for 11 nights. I have no complaints with the size of the rooms or elevators or lack of dining/room service as this was clear to me the when I made the reservation. My issue with the hotel is the terrible hospitality and coldness of the staff. Now no one has been directly rude to me or made an impolite remark of any sort, but I felt extremely unwelcome to the place. There have been two separate incidents.
The first incident happened while I was checking in(fantastic start). I walk up to the front desk, lady at the concierge, "What?". I swear, that's how she greeted me. I tell her that I'm here to check in and we go through the standard procedure of checking into a room. Everything goes smoothly. She tells me, check in is at 3PM so you'll have to wait. That's okay. Ten minutes later, while I'm just strolling across the lobby planning what I should do as I had around 3 hours to kill, the lady yells my first name across the lobby and signals towards me with her hands to approach the desk. She says, "Hang on a moment". I'm a little puzzled because she called me over and asked me to wait for a second, so I thought something must have gone wrong. She tells me, "The room is actually ready now". Okay, great. I go to my room and everything is fine. As I mentioned, I don't think she was rude, just terribly unwelcoming. You'd expect the staff of a hotel to say basic courteous things like, "Hi! Welcome, how can I help you" or something equivalent and not just "What?". Also, yelling my first name across the lobby and signaling me to walk over with her hands was a little awkward. She obviously didn't say, "Thank you" or even "We hope you enjoy your stay". In fact, I said "Thank you" at the end of our discourse and there wasn't a smile or even an acknowledgement from her.
Second incident: I had a long day and thought I'd order in a pizza. This is around 5-6 nights in. I get a call from the front desk. The gentleman says, "Yo you order food?". No "Hi. This is XYZ from the front desk" of any sort. I say yes. He replies, "You gotta come down and get it". I'm say okay. I go down, I see the pizza on the front desk and pick it up and start walking away. I hear someone yelling, "Yo yo yo". I turn around. The gentleman says, "Take your drink". I realize that I'd forgotten to pick up the soda I had ordered from the desk. I walk up, pick up the soda and say, "Thank you". The gentleman rolls his eyes. I'm pretty sure it was the same person who called my room as his voice sounded the same.
There was a third incident with the bathroom in the bedroom but the description might get slightly gross, so you might want to skip this paragraph. Basically, my toilet was clogged thrice in my 11 day visit. I never flushed anything but toilet paper. I'm no expert on the subject but I think that's way too frequent. It was promptly fixed on all three occasions but it raised my eyebrows as to how this place was maintained. That's it.
As I said, my biggest issue with this place was the lack of hospitality by the front desk staff. The room service and restaurant staff is actually quite polite. But again, the doorman never acknowledged my "Hi's/Hello's". Maybe I'm too spoilt by good service and expect basic courtesy by hotels a little too much so some of the readers may feel that the two main incidents are not all that terrible. Maybe it's the norm in a place like this and maybe this is something people are more seasoned with than I am. Either way, I usually stay at a different hotel whenever I visit NY but for some reason the prices at that place were exponentially higher than usual, so I decided to check out this place. It was a harsh lesson that you aren't just paying a hefty price for a better room and amenities, but also for politeness.
Location and using this as a base is good. It is a very dark hotel, rooms and lobby area is always dark and the evening is pretty lively and more of a bar scene. I was overall underwhelmed with my initial interaction with reception and just checking in; they are not really bothered if you are there or not, which is not a great impression. I had an issue with the room so having got to the room had to come back but again no one was bothered or showed any care. So if you stay there and dont ask for anything you will be fine. Oh and they are very clear about the size of the rooms being small, which is fine when you sign up, but they dont tell you that you cant use the toilet as there is no leg room unless you are the size of an 8yr old child! Am sure they are breaching some standard here. On the plus side, the housekeeping staff did a great, job as did the bar and kitchen staff, and the bed was comfortable. Overall you can enjoy yourself here, as long as you use it as a base, and dont need to trouble reception, because it is trouble to them, not customer service, so that was disappointing for me.Pros and cons here.
Everything about the Hudson Hotel is awful. I have traveled all over the world and this place is the absolute pits. The decor is dark, dingy, and dirty. The rooms are minuscule. The service is terrible. It’s one step up from a hostel. Don’t ruin your New York experience. Stay somewhere else - anywhere else.