Hotel Plaza Athenee
What We Love
- The glass-enclosed solariums with panoramic city views that come with some suites
- The colonial clubhouse vibe of the leather-floored, red-walled, velvet-curtained Bar Seine
- Lounging all day in the in-house Swiss-style spa. It’s the only Spa Valmont in the country, and the private treatment rooms come with ensuite steam showers
What To Know
- If you’re booking a suite in the summer, get one with a terrace; in the winter, ask for a solarium
- Breakfast is not included
- Even the smallest rooms are a good size for New York City
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Maybe it’s the setting on a brownstone-lined street, but even though there are more than 140 rooms here, the Plaza Athenee New York manages to feel more like a residential luxury townhouse than in a New York hotel. This is Beaux Arts style at its finest: all rich fabrics, marble bathrooms, Sferra Italian bed linens, gold Paul Garnier clocks. And while it might be pricey—celebs keeping a low profile love this place—the location is unbeatable for any who want to take advantage of Madison Avenue shopping, Central Park strolling, and convenient services like babysitting and dry cleaning. The intimate lobby is the antithesis of giant corporate hotel lobbies, decorated with sculptures, murals, and antique writing desks in the place of check-in counters. Arabelle is the place to be come nightfall, where updated classics like shrimp cocktail and oysters Rockefeller are served under a gold-domed ceiling and Murano chandeliers.
In the Area
The Upper East Side location is hard to beat. The hotel is a single tree-lined block from Central Park, walking distance from the three Bs—Bloomingdale’s, Barneys, and Bergdorf Goodman—and just a minute from the galleries, museums, and designer stores of Madison Avenue. Four of the city’s best museums are within walking distance (the Frick, the MoMA, the Guggenheim, and the Met) as are the Rockefeller Center and Broadway.
How to Get There
This is a hard review to write. We've stayed at the Hotel Plaza Athenee for years: this weekend was our 13th time. We've always been happy, but not this time. Things have changed. Must be new management. While there were some problems with an aging room (broken shades, curtains barely on the rails and an AC system that didn't work (it was eventually fixed), I couldn't tell if I was in a Motel 6 or a once-luxury hotel. The hotel CLEARLY needs to be renovated. Compared to other luxury hotels in the area, it's way below luxury standards. The carpets are worn, the plumbing is slow and the service has declined. When we complained to the Manager (twice), we were met with perfect blank stares. In the past, we've been treated so well -- usually with an upgrade (through the AMEX Fine Hotels Program). But the problem wasn't the lack of an upgrade -- which is available only upon availability. The problem wasn't even that this was the highest price we've ever paid for the smallest room of 13 stays. No, the problem was the lack of any recognition of customer loyalty. 13 times. Thousands of dollars. Not even the offer of an accommodation. When we checked out, we communicated our displeasure but nothing. No apology, no accommodation. Nothing. More blank stares. The Hotel Plaza Athenee could not care less about customer loyalty, or, obviously, us. Blank stares are insulting. You'd think that a so-called luxury hotel would hire professionals smart enough to manage things, professionals who understand the value of customer loyalty, professionals who understand that without happy customers, eventually the hotel's owners will become very unhappy. While I'm sure -- based on our experience this weekend -- no one cares about losing long-time loyal customers, in time management and the owners may come to think twice about behavior that offends alienates its best customers.
Really enjoyed the location of the hotel which is in a quiet street, within walking distance to so many amazing museums and shops. The concierge service was excellent - very knowledgeable and spot on in his advice to us. The service in the hotel is warm and above par to many international hotels of the same standard. Catching a cab was also very simple given the great attention provided by the every present doorman.
Very well located, 2 blocks from Central Park. Attentive staff. Good breakfast. The room was clean, however, the bathroom needs some more space to accommodate basic stuff as deodorants, etc close to adjacent to the sink. Absolutely no room to make the bathroom experience more comfortable to use.
Fantastic little hotel. Peaceful, great service with staff very helpful. Our room was beautifully decorated. Location great to get around to everything we needed too. Good hotel bar. Would definitely consider staying here again on next trip to NY.
We have visited NYC many, many times. We had such a fantastic roof top room overloooking the City this time. We instantly felt at ease and almost like artists atop this gorgeous hotel in the middle of the east side of Manhattan. The bar is also a step back to a glorious and elegant time period. We highly recommend this hotel that has a tremendous staff of people waiting to truly care for you.