4.5
Very Good 822 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
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function hall restaurant Bar

Overview

Location

With a stay at Hotel Boutique at Grand Central, you’ll be centrally located in Manhattan, steps from Chrysler Building and minutes from Grand Central Terminal. This 4-star hotel is close to Rockefeller Center and Empire State Building.

Rooms

Make yourself at home in one of the 92 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a rooftop terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

Food & Drink

Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours).

Business & Travel Amenities

Featured amenities include a 24-hour business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

How to Get There

Hotel Boutique at Grand Central
447 Lexington Avenue
New York, NY 10017 United States

Reviews

4.5 Very Good 822 Reviews
Misleading, unimpressive
Reviewed 3 days ago

To start, "Hotel Boutique at Grand Central" seems to just be another way for the Club Quarters Hotel Grand Central to take up additional listings on hotel websites. The actual entrance of the hotel only has the CQ name on it - around the corner you'll find the Hotel Boutique signage, but is just an elevator that requires an existing room key to access. The room keys were white, un-branded cards, with only the door lock manufacturer's name on it. I guess they may have ran out of branded keys, were too cheap to get their hotel name printed on them, or didn't know which of their 2 hotel names to print on the keys. Very odd, and I've never experienced that before.

My reservation was made by a corporate travel person at my company, using a travel agency system that booked the hotel via Expedia's back-end. Apparently third-party/OTA bookings are subject to a "facilities fee" of $20 or so per night before tax, though this was not disclosed at check-in, and does not apply to direct bookings. So what came with the facilities fee? Nothing different than direct booked rooms get, where the fee isn't applied. It's a scam, plain and simple - a cost recovery mechanism to look cheaper on comparison sites, while charging an on-site fee that the OTA doesn't get commission on. Aside from the fee not being disclosed, neither my co-worker nor I were able to get a statement printout at checkout (we were told we didn't owe anything, and they couldn't print a statements since we were prepaid via Expedia), nor did we receive a paper statement under our door, leaving us to wonder what a $21.72/night charge on our cards was after we left & requiring us to call and request a PDF statement for expense purposes. The person I spoke to to request the PDF was apologetic for how this was handled at the hotel, at least, and sent the PDF immediately.

Sketchiness of the name & fee aside, the experience was not that impressive. The best parts of the stay were the elevators (I'm used to terrible elevators in NYC hotels, and never had to wait more than 30 seconds for these), the view from the 27th floor lounge & the bottled water refill machines in the hallway. I'm sure the wine happy hour from 5-6 would have been nice, but being in NYC for work, there was no way I was getting back to the hotel for such a short window of time of free wine.

Cons:
- My room was set to AC when I arrived, even though it was in the 40s during my stay, resulting in a 66 degree room. It took a good 2 hours to warm up to 70 in the room.
- Turning the fan setting to "high" from the wall thermostat didn't do anything noticeable to the force of air, nor did it provide any white noise relief from the NYC street sounds that are extra-noticeable on the 2nd floor. I stay in NYC hotels often, and the street noise in the room here was worse than other hotels where I've been stuck with a low floor room.
- I was in a handicapped accessible room (202), which had a terrible shower. Small shower head on a wall mounted post, but the spray was narrow and couldn't quite turn properly. The connector between the shower head and the hose wasn't tight, causing water to spray onto the ceiling, and I was unable to fix that. My co-worker staying in a room with a regular shower confirmed the same situation with the narrow-spray shower head.
- Snacks in the 27th floor lounge were lackluster, though the views partially made up for that. Late night was limited to apples & oranges, still or sparkling water from a tap, and a coffee machine/tea packets. Breakfast added some Quaker granola bars & bananas to that lineup. Coffee was served from a self service machine that produced one drink at a time, creating quite a long line. At least during the morning & late night hours when I went, there were no M&Ms, granola, biscotti, or sodas, despite these being shown on the site.
- No shower gel was provided, just bar soap, liquid shampoo, conditioner, and lotion. The "Essentiel Elements Bathe" toiletry line from Gilchrist & Soames that the hotel uses has a great shower gel in the lineup, just none to be found here.

Perfect location near all
Reviewed 3 days ago

We stayed here as it was 2 blocks to a wedding we were attending. The rooms are clean and modern, but on the small side. In fact, the first room we were given was so small that my wife said it made her claustrophobic. The front desk downstairs quickly remedied the situation and gave us another room. This hotel is perfect for a night or two but not longer as the square feet is smaller than we were accustomed.

excellent
Reviewed 1 week ago

great amenities and the 27th floor awesome, the snacks, the coffee, the view the 5pm wine time, etc. great location to walk all of midtown, either for the trains at Grand Central or restaurants in 2 Avenue.

Confusing but great hotel
Reviewed 1 week ago

This hotel is actually Club Quarters Grand Central. There is no signage whatsoever for Hotel Boutique Grand Central. It is therefore very difficult to find! Apart from this confusion, it is a lovely hotel, well located & clean.

Ideal for the Business Traveler or Couple
Reviewed 2 weeks ago

The Hotel Boutique at Grand Central is in a fabulous location in Midtown Manhattan. It is steps from the Grand Central Station and a short walk to shopping on 5th Avenue. The rooms are small but comfortable and complete with all the amenities (charging stations, work area, and even a yoga mat and power bands). The staff are friendly and the hotel is clean. Head up to the 27th floor for great views of Lexington Avenue and E 46th Street, with the Chrysler Building just next door. Enjoy coffee and snacks while in the 27th Floor Living Room. The only negative is that the fitness room is a little spartan and dated with poor ventilation. Overall, I would stay here again and recommend it for the business traveler or couple who will spend moatbof their time out and about.