What We Love
- The rooftop scene: tapas and tequila at Arriba, late night DJs and knockout skyline views
- Lively weekend brunches with a good mix of guests and locals
- Bento box–style room service available from 7 a.m. to 1 a.m.
- READ MORE: Where to eat, play and shop in NY
What To Know
- Queen Rooms are small, but the minimalist design makes them feel more spacious
- The rooftop pool is closed for the season
- Bowery Lane Bicycles for guests’ use
- Free WiFi
- Handicap Accessible
- Room Service
In Manhattan’s gallery-lined Chelsea neighborhood, Hotel Americano — the first U.S. outpost of the Mexico-based Grupo Habita — feels like a work of art in its own right. Located on a gritty stretch of West 27th Street, the 56-room hotel stands out against its brick-clad neighbors with a steel mesh façade designed by starchitect Enrique Norten. In the lobby, concrete floors, a black leather sofa and cork footstools set a minimalist tone, while blond wood walls, a low, boxy sideboard and considered pops of color reveal the hotel’s true personality: urban ryokan.
Bed and Bath
Guestrooms have the sleek, streamlined look of a hip Japanese abode, with wooden platform beds, white walls, black vinyl beanbag chairs and pea-green felt stools — all arranged with precise symmetry. Uptown Queens and Downtown Kings are on the small side, but all have flat-screen TVs, minibars and iPads preloaded with your coolest friend’s music. Small but perfectly laid-out bathrooms score points for the rainfall showers and lovely Le Labo bath products, but could do with more surface space for toiletries.
Off the lobby, the Americano restaurant is a high-design setting for chef Andres Grundy’s delicious French fare with a Latin twist. Nab a seat on the patio in the summer months, or book ahead to join the local crowd for a boozy brunch on weekends. But Hotel Americano is all about the rooftop and its winter party den, Arriba. Start with dinner in the lofty dining room, where sheepskin throws add a cozy contrast to the gray-on-gray color scheme, and floor-to-soaring-ceiling windows frame views across lower and midtown Manhattan. The kitchen stops serving its menu (merluza en salsa verde, croquetas de bacalalo and more) at 11 p.m., but the sceney bar and DJ nights keep going until 1 a.m.
In the Area
A destination for art lovers, Hotel Americano is smack dab in the heart of Chelsea’s gallery district, with Paul Kasmin, Ceres, Gagosian and Pace galleries all within two blocks. Or see a different sort of installation art with a wander along the High Line, a park built on old elevated railway tracks and one of the city’s most popular new attractions. You can jump on at 26th Street, just a block from the hotel. In the Meatpacking District, take your plastic for a walk down Washington Street to Diane von Furstenberg’s flagship and along 14th Street’s designer stores. Then recharge with dinner and a dose of people watching at the Standard Grill. For a memorable, only-in-NYC experience, book tickets in advance for Sleep No More at the McKittrick Hotel. A surreal performance of Macbeth that moves through elaborately dressed rooms and up and down floors of an abandoned “hotel,” it’s best not to ask too many questions — don your Venetian mask and follow the actors’ lead.
How to Get There
Good location if you're in the Chelsea area. It's near the water and not too far from some of the attractions (Chelsea Market, High Line). However, the hotel itself is quite basic. Rooms are small and design is cold - think concrete floors and walls. We had a hanging light next to our mattress, which I managed to hit my head on in the middle of the night trying to get up.
We also had a unique situation occur. My boyfriend left a dress shirt in the closet of the room. We were already at our second hotel across town when he realized. We quadrupled checked our suitcases and the blue dress shirt he had worn the night before wasn't there. He called the hotel and was told that they did not find a blue dress shirt. After some back and forth, they said they would check with the cleaning staff in the morning and get back to us. Morning came and went and we did not receive a call. He called them later that afternoon only to be told there was no shirt. We are 100% certain the shirt was there as he had worn it to dinner the night before and hung it up right before bed. Nothing has been done as of yet, and I'm quite disappointed in the customer service we have received from the hotel. Long story short, be careful when staying here and be sure to keep your valuables safe as there's no guarantee that you'll be able to get it back should it go missing.
Start with the good things:
For me the seller was location. I wanted to be close to a concert venue at Hudson yards called The Shed. With little time in the city I didnt want to waste it so with a little research I picked this hotel. Its also directly opposite a stunning building that was designed by Zaha Hadid ( This was my view) and beside the High Line so easy to go for a walk there. Theres also a great little Italian opposite for pizza which we had on our last day.
Staff were quick to respond to my emails before i arrived helping with transfers and being understanding when I had to cancel them. I had booked a guaranteed upgrade which I thought meant you were upgraded to the room standard above the room you had booked ( at least this was what it implied) however this is not the case so when I went to my room i was very disappointed. At £350 for the night it was essentially a small concrete box with little view behind. I called reception who explained that the upgrade just put me on a higher flower not into the better room ( My friend did the same but ended up on the 4th floor with a view of a wall). They hung up to check and called me back to give me the biggest room in the hotel for no extra charge as they didn't think they would sell it. I was really happy that they had been so helpful but unfortunately my friend didnt have the same response. Perhaps because I was travelling with my small son, they went the extra mile, perhaps I just got luck either way the staff were kind and helpful.
Le Labo toiletries. Anyone who puts these in from of me is a friend for life.
Not so Good things:
The rooms are a little more style over substance. Purely in my opinion and I'm sure people love them and their concrete. But I still don't know what the suspended metal fire was about in my room and I'm sure it has never been lit. It hangs over a plug socket so when we plugged in our computer or phone we'd hit our heads on it! The bed was in a large wooden box type frame which is a nice idea but after 3 days we gave up trying to turn our bedside light on, not sure if it was the bulb or the 27 switches that we were getting confused with so felt too stupid to call reception!
Having said that the bed was comfortable, the rooms clean and it was pretty quiet.
No one should be asked to pay 10USD for a bottle of water in their room
So this was an additional cost on our room.
Its served at the table rather than generous buffet which s fine, selection of coffees,fresh juices, all kinds of healthy eggs. granola. Only 1 drip coffee ( there was none the first morning) and 1 dish is included in the cost. SO a cappuccino is extra, a smoothie and toast is extra, everything basically is extra. Service was friendly and helpful but very slow and things like spoons, salt, pepper, had to be asked for.
Basically I'd advise you to give it a miss and head round the corner to find somewhere better. I do it because I like to roll out of bed with my son in a hotel and eat, but this probably isn't worth the extra cost. Im sure its a fraction of the price if you just pay for the dishes you want on the morning rather than pre pay.
The roof bar is a central enclosed courtyard with the pool to one side ( it was closed when we were there) and a small sofa area in a corner which has an incredible view of the skyline. There is also a great view through the actual bar, but its a little strange having such a small area to see the view. Maybe I missed somethings i was only there for a moment.
The bill was fairly hefty especially once city taxes etc are all added on, none of which are clearly explained on the website.
Overall it was for me a great location, friendly, a little hip, pretty expensive for what you get. It is a good little spot for a night if you know what to expect so hopefully my review helps!
I asked the front desk clerk for an umbrella, but she had none left to lend. From around the corner, a hotel employee heard our conversation and offered his personal umbrella. I refused. He insisted, saying he would be at work all day anyway. Talk about above and beyond the call of duty. Earlier that morning, I was looking for coffee before the restaurant opened and was helped by the waitress who interrupted her setting up duties. Special commendation to the super efficient Katerina at the front desk, too.
Rooms are NY-sized and while crawling onto the mattress was unusual, it was ridiculously comfortable, as were the pillows. Shades completely darkened the room and the toiletries were great although the blue jean bathrobes could be more absorbent. Yes, there are signs of wear and tear to the building and some of the furnishings, but hats off to staff. And nothing beats that cream-colored stationary card and envelope.
Coffee shop is around the block, Highline steps away, and parking reasonable--for Manhattan.
Not a comfortable stay. No room to put makeup in bathroom. Small desk space. Very frustrating to not be able to keep toiletries in bath area. When you walk out the front you say layers of trash. I would not recommend at all. Not worth the $$$.
This hotel is a lot of big and beautiful 😍❤️😍💙❤️ . I like this hotel .this hotel is nice area and that hotel food provide 👍👌😊 service is very best and fast. They worker welcome all costomer .
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