Gansevoort Park Avenue NYC
What We Love
- New York City's only indoor-outdoor heated rooftop pool
- Free WiFi
- The salon by celeb stylist Rodney Cutler
- Exhale Gym's popular core fusion classes
What To Know
- The hotel hooks you up with in-room preloaded iPods upon request
- Guest rooms and suites are spacious for NYC standards
- Valet parking is available for an additional fee
- Pets are permitted for an extra fee of $100
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Sure, this celeb-fave stay has serious style—just take a look at the three-story atrium lobby, with its manly, herringbone granite floors, black-and-white plaid wingback chairs, and mod fireplace—but you’re really here for what’s on top. A buzzy tri-level bar drips with crystal and marble and becomes the summer’s hottest scene thanks to an indoor-outdoor pool overlooking the Empire State Building. The spacious guest rooms and suites have floor-to-(high)-ceiling panoramas of the city, but even that can’t detract from interior designer Andi Pepper’s wild decorative fantasies, from chrome-framed headboards to fuchsia curtains and cobalt throws. Deborah Anderson’s sensual photographs up the hotel’s highly erotic charge, as do the bathroom’s deep soaking tubs. Tech amenities reign, with flat-screen TVs and Bowers and Wilkins sound systems that (upon request) come with hotel iPods loaded with apps, local info, and a custom playlist. High above the street, the heated indoor-outdoor rooftop pool and tri-level bar add serious wow factor, with glass floors protruding over Park Avenue and offering a bird’s-eye view of the city’s chaos. Recover the next day with a yoga class or spa treatment at the Exhale gym and spa.
In the Area
Walk your credit cards two blocks west and then north on Fifth Avenue, home to affordable chain stores, designer flagships and such tony department stores as Bergdorf Goodman, Henri Bendel and Tiffany. While you’re up there, grab lunch at The Modern before heading next door for an afternoon at the Museum of Modern Art. Six blocks from the hotel is Mario Batali’s sprawling monument to Italian food, Eataly, as well as some of the city’s best burgers and shakes at Shake Shack, in Madison Square Park.
How to Get There
Big rooms, great roof top, great location, it’s the third time in the hotel, and will come back soon. With family, alone and my wife, every time was a great experience. The rooms are really big for Manhattan!
The staff at the Royalton Park Avenue were very welcoming. I would reconsider staying with Royalton if you have water bug phobia like me. I was exposed to a water bug at my suite AND at the pool (in the water) and the lifeguard nor the rooftop attendant didn’t even consider to at least accommodate me a complimentary breakfast or anything since I was the one who spotted that huge bug in the water. I’m very unpleased with my stay with Royalton Park Avenue. When I fly overseas I usually book my hotel stay with any of the Royalton resorts so I expected a great summer day instead of a water bug fest.
We had planned our trip over a year ago, spent more than our usual budget bringing the family here. We requested interconnecting rooms of the superior Kings we booked, as we have children. On arrival we were very pleased with how the lobby looked. On checking in we asked for confirmation the rooms were connecting due to us having children. We were told they were not and our request of connecting rooms couldn’t be accommodated! It took 10 minutes of discussion before our request was accepted and we were given connecting rooms. We arrived around 2pm as we had a show booked at 3pm, but were told the rooms couldn’t be accessed until 4pm. We wasn’t impressed with the guy that checked us in at all, seemed disinterested and not willing to help.
When we got to our room we found the sofa bed had not been set up despite us discussing this at check in over 2hrs before. On our way out to dinner we requested it be made up for our little boy. On returning there was a pillow, a throw over and a sheet left on our bed! Not even his own quilt, I had to make up the bed and he had the sheet on the bottom and the throw over was on his skin-he slept in with us. The next day the bed was made up properly with an extra sheet under the throw.
There were mould spots around the bath, which would be gone with a proper clean with mould remover. Our rooms were directly opposite the lifts and so we were disturbed many times in the evenings by people shouting and laughing loudly outside the lifts - not ideal when u have small children. Also we found quite a bit of road noise on the 7th floor.
We went for a drink at the bar one evening whilst our eldest watched the little ones and were looking around the balcony, the waitress had followed us out and as I was leaning over to take a photo advised me we couldn’t sit in the spot I was at as it looked as though someone was already there (half empty bottle and glasses) I advised her I was just taking a photo and we took another table. My husband requested a spiced rum and coke, instead arrived a whisky and coke, but this was changed with little fuss - incidentally the table I was advised I couldn’t sit at had been vacated as had several others and empty glasses were just left on the tables whilst the waitress stood idly at the bar chatting to other staff.
During our stay we charged the bar drinks and a breakfast my husband had at the pool to our room. On checkout my husband was advised that one of the bills had already been charged to our account we purchased the rooms from. I was annoyed at this as we specifically wanted to settle the bill as one total and from a different account. The charges for foreign purchases on the account that was charged are high, and we’re charged for each transaction. We have never encountered this procedure before at any other hotel stay!!
Overall the service we felt completely let this place down, our rooms were not great for the almost £2000 we paid for 3 nights and we would not return.