4.0
Very Good 2281 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Standard rooms are large by NYC standards
  • Free WiFi is quick and reliable
  • Conveniently located just a block from the 81st Street–Museum of Natural History subway station

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Excelsior Hotel in Manhattan (Upper West Side), you’ll be minutes from American Museum of Natural History and close to Central Park. This hotel is close to Barney’s and Bloomingdale’s.

Rooms

Make yourself at home in one of the 199 air-conditioned rooms featuring flat-screen televisions. Your room comes with a pillowtop bed. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a fitness center, or other amenities including wireless Internet access (surcharge) and concierge services.

Food & Drink

Enjoy a satisfying meal at a restaurant serving guests of Excelsior Hotel. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

How to Get There

Excelsior Hotel
45 W 81st St
New York, NY 10024 United States

Reviews

4.0 Very Good 2281 Reviews
Good(s) and Bad(s)!!
Reviewed 3 days ago

Stayed here because something going on in town, and there was no half decent place to stay even we tried to find a place a month in advance while rooms were double of normal prices. The good(s): a half block from the Natural History Museum metro station that we could get to other parts of the city easily, g,ood house keeping and room was very clean, got a good size suite with a separate sitting room, and a half block from Central Park for a run. The bad(s): tiny tiny bathroom with old plumbing, no exercise room/gym, no good restaurants around (however, a Shake Shack was a block away), and the front desk was not helpful. Will we be back? Probably not!

Awesome Front Desk Service!
Reviewed 4 days ago

This review is specifically for Iris.

She provided one-of-a-kind service during our stay. Amazing, helpful, and friendly person; she made our stay! The hotel in general is also extremely classy, and a was a great blind last minute selection we made.

Thank you!

Okay but not the best
Reviewed 7 days ago

Lobby and bedroom was lovely, oldy worldly but nice and clean. The bathroom was very old fashioned and the shower was terrible. It was very roudy in the lobby with there being a restaurant. There were no tea/coffee facilities in the room. The porter was lovely and really helpful. There was one helpful lady on reception. The others were very rude and busy doing their own thing. It's quite far out from times square. I opted not to pay doe room taxes as I paid enough already. I would stay here again if there was nothing else available.

Great view but pricey for the room
Reviewed 2 weeks ago

We booked a deluxe suite for the west side location and found it had a great view. But the rooms were in need of updating. The ac's were very loud and made odd noises while running. The rooms were constantly either too cold or too hot. We requested a refrigerator for the room and they brought one immediately. The bathroom was small with about 12 inches of counter space over the sink and toilet. We had a late flight home and they held our bags for us since we could not get a late checkout. When trying to watch my favorite news station in the evening before going to sleep, we found that although they had every other local and cable news station...they had Direct TV but did not carry Fox News! So for the $$'s and other reasons mentioned our family won't be staying here again.

Fraudulent charges
Reviewed 2 weeks ago

This hotel wanted to charge me $192 for amenities for a four night stay. I asked what amenities because we did not even have Wi-Fi in our room. Their response was did you sign the sign in sheet when you checked in, of course we signed the required

documents to get admission to our room, but nowhere did it say we would be charged for services we never used. I called my credit card company and stopped the charge. I will never stay here again. This is a rip off hotel. Stay away from this place.