Very Good 4973 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet


  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
restaurant function hall conference hall Suite dining table desk



A stay at Element New York Times Square West places you in the heart of Manhattan, minutes from Times Square and close to Broadway. This aparthotel is close to Macy’s and Empire State Building.


Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and microwaves. Your room comes with a pillowtop bed. Wired and wireless Internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Enjoy recreational amenities such as a fitness center and bicycles to rent. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Grab a bite from a snack bar/deli serving guests of Element New York Times Square West. Mingle with other guests at a complimentary reception, held on select days.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

How to Get There

Element New York Times Square West
311 West 39th Street
New York, NY 10018 United States


Ok for a weekend

Pros - great location, tons of great bars and restaurants nearby. Close to train station. Room was clean and of decent size for NYC. Check in/out was easy. Price was good. Free breakfast was sufficient.

Cons - breakfast area was way too small for the hotel. No where to sit. The waits for the elevators were also crazy. This hotel needs more than three elevators. Pillows in the room definitely need replacing. They reminded me of old ratty pillows I had in college.

I’d probably stay here again if I got another good deal, but bring your patience for the breakfast and the elevators!

Not a good experience

Not a fan of this hotel, the wait for the elevator is ridiculous. I had a room on the 9th floor, every morning the the elevators go to the top floor down. By the time they hit my floor there would be no room. I had to start hitting the up button tand get in the elevator and ride it all the way up and then all the way down.

Free breakfast is a nightmare. Arrive to a huge line every day with no were to sit. There is probably dining seating for 1/16th of the rooms. I also watched a family pick up and put back three pieces of French toast, no sneeze guards either. I did not partake in the breakfast buffet, if you do take it back to your room and nuke it before you eat it.

Don’t use their car service either, quoted one price by the hotel concierges and just like New York you are charged a much higher rate when dropped off. If I remember right it’s called Rosevelt car and limo service. Typical New York bait and switch.

Also there are 4-5 drug addicts that sleep on the sidewalk right outside the hotel entrance to the left. They will harass you every time you pass by.

Smallest room ever.

Element was part of the Westin chain which is now Marriott. It is conveniently located on 39th street close to 8th avenue. This is one block down from the Port Authority Bus Terminal, which makes the area extremely congested. This has got to be the smallest room we have ever stayed in. Why the room needs a huge home size refrigerator is beyond me. The freezer could hold 5-6 frozen legs of lambs and rib roasts. One side of the bed is so close to the window that when getting out your feet touch the air conditioning unit. On the opposite side of the bed, swing your legs over the side of the bed and open the refrigerator door. I guess convenient for breakfast in bed. The baseboard of the bed sticks out about 2 inches from the mattress so when the sheet covers the bed, you are unware of the baseboard and twice bruised my leg trying to get around the bed to the window. Someone said the rooms were spacious, believe me they are not as I have stayed in 16 different hotels last year and know what spacious is. I will say that we had a standard room, was not given an upgrade as a Platinum Bonvoy Member, there is a slightly, I say slightly larger room right opposite the elevators. Last year we stayed at the Staybridge Suites one block back on 40th, and the rooms were bigger than Element. On the positive side, the location, the breakfast was very good, parking garage was directly opposite the hotel if you are driving, and the staff, all gracious, warm and helpful. We had no problem with the elevators. We will stay elsewhere next time.