4.0
Very Good 4807 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
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restaurant function hall conference hall Suite dining table desk

Overview

Location

A stay at Element New York Times Square West places you in the heart of Manhattan, minutes from Times Square and close to Broadway. This aparthotel is close to Macy’s and Empire State Building.

Rooms

Make yourself at home in one of the 411 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and microwaves. Your room comes with a pillowtop bed. Wired and wireless Internet access is complimentary, while 32-inch LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Enjoy recreational amenities such as a fitness center and bicycles to rent. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

Grab a bite from a snack bar/deli serving guests of Element New York Times Square West. Mingle with other guests at a complimentary reception, held on select days.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, a business center, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

How to Get There

Element New York Times Square West
311 West 39th Street
New York, NY 10018 United States

Reviews

4.0 Very Good 4807 Reviews
Falling Apart
Reviewed 5 days ago

This hotel should not be part of the Marriott or Westin brands. It is falling apart. Yes, it is being renovated. But there is no excuse for multiple stains on the elevator carpets. And one night during my stay only ONE elevator worked -- in a 40 story hotel. Toilets were backed up on the fitness room level. The free breakfast reminded me that you get what you pay for. Overall decor reminded me of an upscale youth hostel. On the plus side, the rooms were clean and the location is decent. Fitness room better than in most hotels. But there are better options for sure.

Busy hotel, good location
Reviewed 7 days ago

This hotel is super busy and as a result , reduced the guest experience. Staff is very friendly and breakfast is good but breakfast room is too small for volume of hotel guests resulting in guests dining in the lobby. Lines to the elevator moved swiftly considering the number of rooms the hotel serves

Great Budget-friendly NY Option
Reviewed 1 week ago

I highly recommend this hotel…if you are traveling on a budget, you are not looking for a hotel/resort experience and are willing to compromise comfort for price and convenience.

We booked a King size room with full kitchen and was upgraded to the sam type of room but with a view of the Empire State. Molly, who greeted us at checking, was kind and generous to provide us with an upgrade after she learned that we were celebrating our Anniversary. That “small” gesture became a key element of our whole experience since we really enjoyed the view of this NY Icon from our own window, so much, that we slept during the whole stay with the blinds pulled up. It is worth the extra expense booking a room with a city view.

We really liked our “studio” room, liked the décor, the setting, loved the views, liked the breakfast and liked the hotel in general.

PROS:
Price
Studio setting (full kitchenette)
Location
Breakfast (good enough)
Friendly Staff (Molly, Elvis...,the breakfast room Staff, wonderful)
Great Empire State views from upper floors

CONS:
Crowded breakfast room with rude guests (saw a young man barefoot at breakfast, eat early and fast)
Crowded elevators (3 elevators for a 40 storey building; must be very crowded during high season)
NY dirty rooms (stains, grease handprints, hairs, poor quality control and supervision)
Inconsistent housekeeping service, forgot to restacked towels 2/4 nights

If you don’t want to spend more than 300-800 dollars per night for a hotel in NY, Element is a great option. The rooms could be cleaner (regardless of the fact that “typically” NY hotels rooms are not necessarily known for being the cleanest), and the house keeping service could be more consistent. There are ways to go around the negatives of this hotel by eating breakfast early and being tolerant with the crowds and rude guests.

The full kitchenette was a great option, there is even a 7/11 right across the street, it was like having an Airbnb experience without being at someone else’s home. We wanted a studio feel and we got what we wanted. Element is a great option for future visits.

Great place to stay in/near Hell's Kitchen
Reviewed 1 week ago

We went in to participate at the 2019 Westminster dog show. This pet friendly hotel was great, and the included breakfast was very impressive. Was a 25 minute safe walk to Piers 92-94. The hotel is surrounded by wide variety of shops, pubs, bars and restaurants. Greeted by Al C upon our arrival, he made sure we had all we needed and even took interest in ou dog Cleo and shared his Beaux with us. Will definitely go back thr again next year!

First time in NYC
Reviewed 1 week ago

Good location - close to virtually everything and public transport like that of Penn Station; particularly useful if you're travelling in from Newark Airport, in which it would be a 7 min walk. I would recommend taking an uber from the airport if you have a lot of luggage.

The breakfast is good but you need to get in 5 mins BEFORE the serving time to ensure you get a seat, otherwise enjoy standing.

The lifts are absolutely atrocious after 8.30AM, so ask for a lower level and walk the fire escape stairs. We are on level 9 and when we tried getting the lift, even if it would stop, it would be completely full from higher levels. I have been getting back to the hotel everyday after 7PM, so I have had no issues getting back up.

Housekeeping has been good and consistent. Bed has been made, toiletries replenished and towels changed.

Room we stayed in a King Room; comfy king sized bed, 2 pillows each, lounge, study desk, kitchenette (with stove etc) and bathroom. Room was clean and comfortable. We do not intend on staying in the room all day; really just to sleep.

Overall, pleasant stay; just the terrible elevators that detract from the stay.