Club Quarters Hotel, Wall Street
- Free WiFi
- Handicap Accessible
- Parking On Site
With a stay at Club Quarters Hotel, Wall Street, you’ll be centrally located in Manhattan, steps from Federal Reserve Bank of New York and minutes from New York Stock Exchange. This 4-star hotel is close to Brooklyn Bridge and Ellis Island.
Make yourself at home in one of the 289 air-conditioned rooms featuring iPads and flat-screen televisions. Digital programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Spa, Wellness & Premium Amenities
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services.
Food & Drink
Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Cooked-to-order breakfasts are available for a fee.
Business & Travel Amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Manhattan? This hotel has 2975 square feet (276 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
We arrived to hotel after a 26 hour flights from NZ at 1.15am in the morning and were asked to wait in foyer while the night manager worked on their 'check in system', After 30 minutes I asked could we PLEASE check in and was told can't as system still down and he was going to call the IT department - I suggested calmly that IT department wouldn't respond at 2am and he said they would. At 2.15am with no sign of being checked in I went to desk and ask if they could cancel our booking and we would find another hotel. He suggested he transfer us to Radisson midtown and I said no we are out of there. Luckily found another hotel that could accommodate us at 2.30am. I emailed the Radisson Wall St 4 times - both through booking.com and directly over next 2 days - got a reply 2 days later that said apologies and next time we were visiting to contact them for a discount rate. I can't believe the complete lack of respect for guests and what we went through - I booked the Radisson as a respected global brand and we were showed no respect. The very least they should have offered a free night on our next visit. Never staying at a Radisson totally unacceptable and no follow up/respect for guests.
We have very mixed feelings on this hotel. The location is excellent and the rooms are a very good size for Manhattan.
The downsides.... no safe in room, noisy air con, cleanliness questionable, the middle left shows incorrect floor, bathroom is dated and the door does not latch. The most frustrating is we lost a garment (must have been taken with the sheets) and we had to report it twice. The first time are concern was clearly ignored and no action taken. The second time the receptionist reported it but again non committal to get the item back. This is frustrating and upsetting losing an item of clothing.
Being a radisson rewards member and staying at many in the chain I feel this particular hotel does not belong.
In summary the hotel rate feels very high for what you get.
This is what happened last week:
When I checked in, I was shocked to hear the front desk person telling other people that they were not honoring anything from booking.com, hotelstonight and they were overbooked. He asked me who I booked through and when. I said hotels.com and over 2 months ago. He said ok, but there were a few other people who came in and said the same thing. He said please go sit and we'll figure this out, but we are not honoring anything from booking.com. Also hotels.com said parking was included they were not honoring it.
The front desk man checked us in and told us we have room 910.
The lady next to me said that they just flew in and what are they supposed to do. The manager on shift came over and he told her we are not honoring booking.com and she said no I booked it through radisson and she showed the papers. The front desk man said she was not in the system, but it was so dismissive of the staff versus trying to help the customers.
We went upstairs and opened room 910 and there was someone else's stuff in the room. Thankfully we are good people or else we could have taken the stuff. When I came back down, the front desk guy apologized he gave the other room away and we were displaced. We asked him what do we do at this point. So the manager said he was trying to get us to the Andaz.
We were advised to go move our car close to there and come back. We came back in around 2 AM after this entire thing took almost 2 hours to figure out.
We were told to leave our luggage at the hotel and we thought there would be transportation. When we came back, the guy gave us the letter and told us to walk over there at 2 AM. I told him that he wants us to walk as women at 2 AM? He said it's only 4 blocks. I said yes, but we have our luggage.
He said to wait for the night manager Devan. While waiting, he admitted it was his last day and this is crazy that this is happening. He felt bad, but something has been happening with the computers.
Honestly, we were the ones that suffered the most. We wasted 2 hours and by the time we checked in over at the Andaz it was 2:30 Am and we had to leave the hotel at 8:30 AM. It was a horrible night that you guys caused for your guests. I was only supposed to be there for a night.
Finally Devan came over and he called us a hotel. He said I am the night manager and he apologized. He said that they have known they were oversold by 11 rooms and that by the time the nightshift came in these things should have been figured out. I also asked him for breakfast. He said no problem, just have them call if they have any issues. Here is my number. When I went over there and talked to the front desk person at the Andaz, he said no problem and guess what? I got charged. I emailed the manager and his response is that he will get it refunded but he was surprised it was offered. Seriously? For giving a wrong room and inconvenience?
Just a big lack of care for customers overall.