4.5
Very Good 2284 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Restaurant
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Overview

Location

With a stay at Club Quarters Hotel, opposite Rockefeller Center, you’ll be centrally located in Manhattan, steps from Rockefeller Center and Radio City Music Hall. This 4-star hotel is close to Broadway and Times Square.

Rooms

Make yourself at home in one of the 230 air-conditioned rooms featuring iPod docking stations and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Spa, Wellness & Premium Amenities

Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. This hotel also features complimentary wireless Internet access and concierge services.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, where you can enjoy drinks at a bar and dine alfresco (weather permitting). Or stay in and take advantage of room service (during limited hours). Cooked-to-order breakfasts are available daily from 7 AM to 10 AM for a fee.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.

How to Get There

Club Quarters Hotel, opposite Rockefeller Center
25 West 51st St Entrance A
New York, NY 10019 United States

Reviews

Caution: Still in Transition from CQ to the Radisson
Sherri717

Where do I begin. Check in was very chaotic and the front desk staff seemed unorganized and overwhelmed. The lobby area is very small and folks were lined up almost to the front door waiting to get checked in and/or checked out. Initially i was assigned to a regular King room (#905) that looked like something I would find in a 1 Star establishment. I went right back to the front desk and after an hour wait (while the maid cleaned the room), I was finally assigned a room sometime after 4:00pm (check in is 3:00pm). The Superior King room (and bathroom) was very nice and more in line with what I would expect from a Radisson. Next, I asked about the Club Room where they advertised free snacks and beverages. I was informed by the front desk that - the Radisson doesn't have a club room and had no idea why that was advertised on their website. Fast forward to the next day, I learned that the Radisson does not have a full-service restaurant as they advertise. The kitchen is closed until late September and the only food they can offer is a continental breakfast: juice, coffee, fruit and pastries. The dining room is closed for lunch and dinner. I understand that issues come up during a transition but I DON'T understand why the Radisson would advertise free snacks & beverages, when that option does not exists and why they don't advise customers that their Restaurant is only open for continental breakfast - while in this transition. The only reason I gave 3 stars is because the Superior King Room was very nice and comfortable. The regular King room that I saw looks NOTHING like their ad - - Beware !!! The security guard was also very pleasant - front staff is nice but seemed confused and unfamiliar with the new computer system - thus causing long lines to check in or check out... I'll consider going back in a year - after they settle down and get organized.

Very bad and fraudulent service
LaurianneD31

We booked two nights at the Radisson Midtown through Hotwire, which was paid through Hotwire. Our reservation mentioned that parking was available at $35USD per night. When we got there, we were told parking was rather $40USD per night. Furthermore, they asked for our credit card, and when we mentioned everything was paid for, they said it was only in case of damages to the room. However, on the day we left, they charged the full amount of our stay on our credit card. We immediately wrote to Radisson Midtown, but it's now been 72 hours and we haven't heard from them yet. This place is full of incompetent and dishonnest people - do not go there!

Radisson needs to invest in this new property.
Mark L

This hotel was recently purchased by Radisson and needs to be brought in line with Radisson's usual quality quickly to avoid tarnishing the company's good name.

We stayed for a night this past week and experienced the following:

Extremely long line to check in due to the front desk who, while they were trying very hard and were extremely polite, had either not been trained properly in the hotel's computer system or the hotel's computer system was not working properly.

A "king size" bed that was a gentleman's queen at best.

Dirty washcloths remaining in the shower from previous guests.

TV set in the room did not work.

Only one caffeinated coffee among in-room coffee provided.

Porters who did not seem to understand that their job is to open the doors for hotel guests pushing a baby carriage and carrying luggage at the same time.