Members Recommend
Very Good 4281 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

What To Know

  • Rooms are seriously small and better suited for couples or singles than families
  • Bring your own conditioner: the shower comes suited with an “a.m. and p.m. wash” but nothing else
  • Room keys double as luggage tags — feel free to keep yours and fill it out


  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Budget City Dining Drink Eat Kitchen Modern grocery store Bar restaurant bookselling


Wallet-friendly Times Square stay with modern Euro style and a buzzing rooftop bar

The Lowdown

If a Virgin flight morphed into a hotel, it’d look exactly like the 22-story citizenM Hotel Times Square. With customizable mood lighting and a bold color palette of red, black and white, CitizenM’s first American outpost is hip and modern through and through. The airy, living room-like lobby sets the high design tone of the space: expect low slung sofas, graphic artwork, glossy mounted fixie bikes and bright plastic taxidermy. Everything about the lobby feels clean and current, from the ample outlets to the digitized self-check-in (including on-screen prompts to purchase breakfast or a late check-out). Upstairs, 230 rooms are compact (the Deluxe Room is just 161 square feet) but cleverly designed: underbed drawers plus a pod-like shower are welcome space-saving details, while modcons go above and beyond. In addition to flatscreen TVs and free WiFi, every room also comes with a tablet storing DJ-curated playlists and customizable light settings, as well as cheeky wall art (a print of the words “picture a can of tomato soup here”) and oversized windows equipped with remote-control blackout screens. We especially love the 24-hour multi-purpose lobby bistro CanteenM: in the morning, there’s a groaning breakfast buffet spread and an adjacent espresso bar; by evening, there’s a spread of à la carte snacks (including a self-serve cheese, almond and olive bar), grab-n-go wine bottles and specialty cocktails at the bar. There’s also a wraparound rooftop terrace on the hotel’s 21st floor, plus a basketball court-inspired gym with a small outdoor space for yoga.

In the Area

It wouldn’t be a trip to Times Square without making time for a Broadway show. Score same-day discount tickets a few blocks away at the TKTS booth in Times Square. Afterwards, catch a casual izakaya meal alongside in-the-know locals at the subterranean Sake Bag Hagi. Revel in the Old New York glamour of Grand Central Terminal over martinis at the speakeasy-style Campbell Apartment bar or dinner at the Grand Central Oyster Bar. Bryant Park, a short walk from the hotel, offers some welcome green space in the middle of Midtown. Depending on the time of year, you can ice-skate, catch an alfresco flick or challenge a local to chess or petanque.

How to Get There

citizenM New York Times Square
218 West 50th Street
New York, NY 10019 United States


4.5 Very Good 4281 Reviews
Great Location, Clean, Helpful
Reviewed 2 days ago

We were very pleased with our stay and the expertise of the ambassadors. Just watch the opaqueness of the shower. You can definitely see through the wall when someone is showering. Privacy was a bit difficult.

Holiday get together
Reviewed 3 days ago

The location and hotel are great, but the rooms are disappointing. Much smaller than what is shown on line. No trolley service or help with your luggage could definitely be improved. We didn’t have the breakfast but ordered some lunch and it was a shame they did not have a broader selection to choose from.

Could be better
Reviewed 4 days ago

Hotellier services too light for me ... sorry. Many cleaning problems and missing staff to welcome. Lack of experience in the bar tendind. A good location . A original decoration . Overall I felt more in a summer camp than in a four stars hotel ...

Big Apple getaway
Reviewed 4 days ago

We had an awesome visit to NYC...the hotel was absolutely perfect and we enjoyed our stay and will definitely go back again! Everyone was so helpful and nice! The room was just perfect and so very clean! We walked in one evening, stopped and requested some extra pillows...we got on the elevator, got to our room and in a matter of minutes the staff delivered the pillows...amazing! The staff was extremely helpful with restaurant recommendations and directions to where we wanted to go.

Incredible hotel!
Reviewed 4 days ago

I visited New York in December, and it was everything I imagined it to be! CitizenM is a gorgeous hotel! The decor of the hotel is unlike no other, the staff are very helpful and the service is great. With the hotel being a 2 minute walk away from Time Square, it is in the perfect location! The room is well equipped with an IPad to control settings. I highly recommend this hotel to anybody who is planning to/ or is visiting New York! And I can't wait to return again soon. 5 Star!