citizenM New York Times Square
What We Love
- Jetsetter 2014 Best of the Best Finalist: Best Style Steal
- Free WiFi
- Each guestroom comes with a “mood pad” tablet, letting you customize the room’s lighting and music
What To Know
- Rooms are seriously small and better suited for couples or singles than families
- Bring your own conditioner: the shower comes suited with an “a.m. and p.m. wash” but nothing else
- Room keys double as luggage tags — feel free to keep yours and fill it out
- Free WiFi
- Handicap Accessible
If a Virgin flight morphed into a hotel, it’d look exactly like the 22-story citizenM Hotel Times Square. With customizable mood lighting and a bold color palette of red, black and white, CitizenM’s first American outpost is hip and modern through and through. The airy, living room-like lobby sets the high design tone of the space: expect low slung sofas, graphic artwork, glossy mounted fixie bikes and bright plastic taxidermy. Everything about the lobby feels clean and current, from the ample outlets to the digitized self-check-in (including on-screen prompts to purchase breakfast or a late check-out). Upstairs, 230 rooms are compact (the Deluxe Room is just 161 square feet) but cleverly designed: underbed drawers plus a pod-like shower are welcome space-saving details, while modcons go above and beyond. In addition to flatscreen TVs and free WiFi, every room also comes with a tablet storing DJ-curated playlists and customizable light settings, as well as cheeky wall art (a print of the words “picture a can of tomato soup here”) and oversized windows equipped with remote-control blackout screens. We especially love the 24-hour multi-purpose lobby bistro CanteenM: in the morning, there’s a groaning breakfast buffet spread and an adjacent espresso bar; by evening, there’s a spread of à la carte snacks (including a self-serve cheese, almond and olive bar), grab-n-go wine bottles and specialty cocktails at the bar. There’s also a wraparound rooftop terrace on the hotel’s 21st floor, plus a basketball court-inspired gym with a small outdoor space for yoga.
In the Area
It wouldn’t be a trip to Times Square without making time for a Broadway show. Score same-day discount tickets a few blocks away at the TKTS booth in Times Square. Afterwards, catch a casual izakaya meal alongside in-the-know locals at the subterranean Sake Bag Hagi. Revel in the Old New York glamour of Grand Central Terminal over martinis at the speakeasy-style Campbell Apartment bar or dinner at the Grand Central Oyster Bar. Bryant Park, a short walk from the hotel, offers some welcome green space in the middle of Midtown. Depending on the time of year, you can ice-skate, catch an alfresco flick or challenge a local to chess or petanque.
How to Get There
Perfect for a couple of night stop over on my own. Easy to get anywhere else in the city. The ambassadors were very welcoming and friendly. Loved my room, I slept so well in that giant bed. I liked the option of not having someone come in to make up the room. Would definitely stay again.
citizenM takes full advantage of digital technology and for the most part it works flawlessly. The check in, the mini-iPad controlling all of the room functions, and the check out were all handled by a swipe or a touch. Great vibe and perfect location.
Service was almost nonexistent. Service was was dismissive to the point of being almost rude at some points. Made it feel like I was bothering them. Tried to ask for suggestion around the area and kept being asked to wait while they took care numerous people that showed up long after I asked for help. Worst service in recent memory.