Cassa Times Square Hotel and Residences
What We Love
- A four-star boutique hotel within walking distance of Times Square, with breakfastThe address, in Midtown West and within walking distance of Times Square
- The contemporary décor in the accommodations
- The complimentary breakfast, helping you kick-start your days in the Big Apple
What To Know
- Located in Hell's Kitchen and surrounded by plenty of worthwhile dining options
- Take a 10-minute walk and you'll be at the start of the High Line
- Free WiFi works well
Have it made in Manhattan at TripAdvisor Certificate of Excellence-winning Cassa Times Square Hotel and Residences, with a Midtown locale that puts you smack-dab in the middle of the city action. Don’t worry – your accommodation is a tranquil respite from NYC’s hustle and bustle, and the rest of the property’s pretty laid-back, too. Enjoy a well-equipped fitness room, for instance, and seasonal outdoor Jacuzzi.
Step out the front door, though, and you can reach iconic attractions in a New York minute. The famed Theater District, the Empire State Building, the shops along Fifth Avenue and more New York cultural destinations than you can handle are all at your fingertips. Fall in love with the city, as you stand among the flashing lights, perch atop the TKTS-booth staircase or ride any of the 10-plus subway lines in the neighborhood to another. However you choose to bite into the Big Apple, when you stay at Cassa Times Square, it’s going to sink its teeth into you right back.
Rooms and suites
Each accommodation is meant to feel relaxed and residential, as well as thoroughly modern – there’s contemporary artwork, and bathrooms show off The White
Check off all those items on that NYC bucket list easily, thanks to the hotel’s ideal location, putting you right in the Midtown action and walking distance from the bright lights of iconic Times Square. Famous restaurants, department stores and landmarks are just steps from your room, so also shop at Macy’s and on Fifth Avenue, visit the Empire State Building, see a Broadway show, savor a slice of pizza or a New York strip steak, and explore all the history and culture this bustling island holds. Hop on the subway to relocate to another neighborhood, or even borough, entirely.
How to Get There
The Cassa seems to be cutting some corners compared to when I last stayed there a few years ago. While it was an excellent value previously, I won't be coming back unless I was desperate. It's a serviceable hotel but not worth the price. It's a 2.5 star hotel.
I'll start with the good: the hotel staff members are all reasonably friendly and helpful - they're probably the best feature about the hotel. The location is convenient for walking to the Javits for conventions, Penn Station, the subway, and Times Square. The bathrooms are oddly nicely outfitted, with a similar design aesthetic to the Hoxton in London.
It goes downhill from there.
The lobby has been reduced in size in order to make way for a new restaurant/bar that will surely feature loud thumpy music in the near future. The lobby is now so laughably small, dark, and shoddily constructed, it felt like a dingy rental car office. I literally walked back outside to make sure I was in the correct entrance.
Also, they don't have luggage storage so you can't leave your luggage with them, which is unacceptable. So no leaving your luggage if you're checking in and your room is ready, or you have to check out but aren't leaving until later in the day. I suspect they converted the luggage room into the gym, which is currently in the basement. It actually features a decent array of equipment, but it's dirty, disorganized, and in need of a coat of paint.
And this is my main complaint about the Cassa: it just hasn't been maintained well. My room needed a simple fresh coat of paint. I literally couldn't turn one of the lights off as the light button wasn't working, so I had to unscrew the light bulb. There were too many streaks on the walls or dings in the furniture for a supposed 4-star hotel. The bathroom towels were worn and thin, and are comparable to the towels you would get in an average gym. The shower was actually solid, except for the bright red splotch of lipstick on the shower curtain - again, everything needs to be lightly refreshed.
And, there's basically no soundproofing, so I could hear with crystal clear quality the phone conversation of my neighbors, or the laugh track on their TV show. Bonus: if you like a good surprise, when the person in the room above you comes in at 1 AM in the morning, you'll think someone's in the room with you!
It's a shame, because the staff does try, which is not always the case in NYC.
It is such a modern, clean and cool hotel at a great location but not too crazy ! I went back again because of the fantastic customer service that you wouldn't usually get in New York. Thank you Michael at the front desk ! The breakfast is pretty good too !
Our room was basic. The towels could have been plusher :) . Breakfast was pretty good, but what sets this property apart is the fantastic staff. Each one of them was super helpful and genuine.
The hotel is centrally located, you can walk to the subway, to Macy's etc.
We were two girls alone and we felt very secure here.
Let me start with the positives...
1. All credit to the hotel staff, they are friendly, caring, attentive and reactive to your needs. Our room on arrival was on floor 2 (1st floor if you’re European), and because we are light sleepers the noise from 9th Ave was going to be a problem. We asked of the possibility of changing rooms and the reception staff not only organised a move the following day to the rear of the hotel, it was also a bigger room. Free of charge. Such generosity merits a mention : there was no obligation to do this. We also had an evening departure flight and were allowed a late check-out in order to avoid paying for baggage storage elsewhere during our final day (note that for security reasons the Cassa has no luggage room). Finally, the reception knew that this trip was for my wife’s 40th birthday and gave us a bottle of wine. Lovely gesture. Once again, lovely staff. Thank you.
2. The hotel is very well situated at the junction of 9th Ave and 39th Street in Hell’s Kitchen. Plenty excellent restaurants nearby, Times Square and 42nd St Metro (A,C,E) about a 10min walk away. you can be anywhere in Manhattan within 30mins. If you’re arriving from JKF like us and can handle your luggage, you can take the Airtrain to Jamaica station, change to the LIRR, and be at Penn under 1h from the airport. Then it’s only a 10min walk. $12.50pp instead of a $52.00 taxi ride (plus tip) in very testing NY traffic.
3. I’d describe the room decoration as ‘minimalist’, but rooms are spacious (we originally booked a King Studio) with large beds (2m x 2m). Good shower pressure and comfy matresses. we slept very well once we changed rooms.
Therefore if you’re looking for a well-placed, friendly hotel close to transport you can’t go wrong with the Cassa. However here’s just a couple of (what I consider to be) big negatives...
Firstly, there were two days when we got back from sightseeing (around 6pm) and our room hadn’t been refreshed by housekeeping. Bed not made, towels how we left them, bins not emptied. To be fair, the second night when I sought out the maid to ask for fresh towels she did ask if I wanted her to do our room, but after a full day of visits we just needed to crash so I said no and we tidied up ourselves. That the room cannot be cleaned by 6pm on more than one occasion suggests poor management or too few personnel. Either way, a 4-star hotel should do better.
Secondly, cleanliness (or lack of). The shower floors in both the rooms we had needed re-grouting. Lack of air flow seems to create constant dampness. nobtowel rails in bathroom, so towels are difficult to dry properly. Shelves were dusty. Walls and skirting boards were scuffed and needed some fresh paint. Varnish wearing away on the wooden headboards. This, along with the room-cleaning issue mentionned above, suggests a real lack of quality control and maintenance. The breakfast room carpet was constantly covered in people’s food scraps too.
Finally, I was attracted to this hotel partly because of the included breakfast. However (and sorry to the staff, this is not against you but your managers/owners) the breakfast REALLY was disappointing and IMHO needs rethinking :
- decent cereal choice, fresh fruit and coffee BUT...
- orange juice diluted from concentrate
- defrosted croissants & bagels
- powdered scrambled eggs
- rubbery cheese slices
- yoghurts filled with additives
- worst of all, some kind of fried fish balls
These were really bad. They are fried in the breakfast room and the smell of cooking oil not only fiils that room, but permeates the whole hotel via the elevators. It is nauseating!
However the thing that surprised me the most was that the plates and cuttlery were plastic! How can a supposedly 4-star hotel justify plastic plates? Impossible also to separate the food remains from the plates and cuttlery thelselves in order to recycle as there is only one trash bin for everything. This in a city which aims at being 100% waste-recycling in a few years?!!!
Come on Cassa Hotel, you can do better surely!! And you should not expect your guests to clear their own tables and put the finished plates etc in the trash bins themselves. You’re a 4-star hotel, not a youth hostel!! In all my years of travel I have NEVER seen such a thing. The only reason I can find for this is to save money on washing and maintaining crockery, knives and forks. To do that, charge for breakfast AND expect guests to bus the tables is, frankly, insulting.
I know that a lot of people won’t be bothered by such a breakfast, and yes in NYC you can find food on every corner, but you’re still paying for this joke of a breakfast. And at $200.00+ a night, it’s a joke that’s on you...).
Thank you again to the kind staff, they really made the difference for us, but I’m afraid we wouldn’t stay there again.
The Cassa is an excellent choice for NYC. Only a few blocks from Time Square. Good value for the money. Room was quite small but more then adequate for my needs. Busy all day and into the evening, the room was for sleeping, and it exceeded expectations for how quiet it was. Definitely recommend this property. I will stay there again and again.