4.5
Very Good 1684 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • A four-star boutique hotel within walking distance of Times Square, with breakfastThe address, in Midtown West and within walking distance of Times Square
  • The contemporary décor in the accommodations
  • The complimentary breakfast, helping you kick-start your days in the Big Apple

What To Know

  • Located in Hell's Kitchen and surrounded by plenty of worthwhile dining options
  • Take a 10-minute walk and you'll be at the start of the High Line
  • Free WiFi works well
property Bedroom hardwood Suite bed frame cottage bed sheet

Overview

A well-appointed room or suite at a convenient Midtown West base near famous landmarks

The Lowdown

Have it made in Manhattan at TripAdvisor Certificate of Excellence-winning Cassa Times Square Hotel and Residences, with a Midtown locale that puts you smack-dab in the middle of the city action. Don’t worry – your accommodation is a tranquil respite from NYC’s hustle and bustle, and the rest of the property’s pretty laid-back, too. Enjoy a well-equipped fitness room, for instance, and seasonal outdoor Jacuzzi.

Step out the front door, though, and you can reach iconic attractions in a New York minute. The famed Theater District, the Empire State Building, the shops along Fifth Avenue and more New York cultural destinations than you can handle are all at your fingertips. Fall in love with the city, as you stand among the flashing lights, perch atop the TKTS-booth staircase or ride any of the 10-plus subway lines in the neighborhood to another. However you choose to bite into the Big Apple, when you stay at Cassa Times Square, it’s going to sink its teeth into you right back.

Rooms and suites

Each accommodation is meant to feel relaxed and residential, as well as thoroughly modern – there’s contemporary artwork, and bathrooms show off The White

Location

Check off all those items on that NYC bucket list easily, thanks to the hotel’s ideal location, putting you right in the Midtown action and walking distance from the bright lights of iconic Times Square. Famous restaurants, department stores and landmarks are just steps from your room, so also shop at Macy’s and on Fifth Avenue, visit the Empire State Building, see a Broadway show, savor a slice of pizza or a New York strip steak, and explore all the history and culture this bustling island holds. Hop on the subway to relocate to another neighborhood, or even borough, entirely.

How to Get There

Cassa Times Square Hotel and Residences
515 Ninth Avenue
New York City, NY 10018-2802 United States

Reviews

4.5 Very Good 1684 Reviews
An Oasis in the City
Reviewed 2 weeks ago

I travel to NYC for business at least once a year, and I will be staying here from now on! The staff was so very friendly and helpful, in a meaningful and genuine way—not in a mandatory-corporate-script kind of way. Finding a quiet place like this close enough to everything I needed, but still so very chill was a dream come true. My co-worker and I soon realized that the wine/champagne happy hour was the perfect end to our long days at the convention center, and the bonus of popping up to the rooftop for some fresh air and relaxation was a lifesaver. The design of the rooms is modern and clean — I personally am not a fan of carpet, so the floors were a lovely detail for me! Extra credit points awarded for an in-room window that OPENS. (Just a few inches, but it OPENS!!) The toiletries? Delightful! I usually skip these, but found myself searching online for “Sea Lettuce” shampoo after I came home! Breakfast in the morning was easy and such a wonderful thing to not have to worry about venturing out to find before getting the day started—just popped downstairs and had plenty of options. SIDE NOTE: The elevators are so quick! At some larger properties you find yourself waiting in the lobby or on your floor longer than you would think for an elevator—but not here.
Word to the wise: They cannot currently store luggage—however, the staff provides us with clear, concise info on the nearest storage place where we were able to pop by and drop off our bags for a small fee so we could head to the park for a while before we had to leave town. I could not have been more thrilled with our stay, and I can’t wait to go back!

Fraudulent advertising, mediocre room, mediocre service, NO LUGGAGE HOLD
Reviewed 2 weeks ago

I booked this hotel for a special birthday celebration, and the poor quality of the hotel and service nearly ruined the trip. This is not a 4-star hotel and I don't know how it is allowed to list itself as such. Furthermore, there is significant fraudulent advertising on the website.

Below is a list of items advertised on the website and in the reservation that is not actually available:

1) Rooftop bar - NONE
2) Restaurant - NONE
3) Early check-in for "VIP" guests - DEPENDS. If early check-in is not guaranteed, you need to clearly state that.
4) Late check-out - DEPENDS. Same as 3.

When I booked the hotel through the official website, it said that booking through the website would include a bottle of champagne or wine, early check-in and late check-out, and a room upgrade (if available). When I made the reservations, I noted that we were there for a special birthday celebration and I requested that a bottle of champagne be in the room when we arrived. I emailed reservations a few days before to confirm that the bottle of champagne be in the room and to request early check-in as advertised. The hotel responded that early check-in depended on availability and did not acknowledge my other request. when we arrived.

When I arrived at the hotel, I saw that the front desk and registration area was small and run-down, reminiscent of a budget hotel. The male front desk clerk told me that they could not accommodate early check-in even though it was advertised. They also do not hold luggage for guests which is completely unheard of for an allegedly 4-star hotel. This is not listed on the website nor did the agent mention anything when I emailed about early check-in. We had spend an additional $60 to store our luggage. The front desk clerk was unhelpful and curt. He gave me the card for the Area Manager and I called and left a message that I was having issues with my reservation and check in and my call was never returned.

When we were finally able to check-in, our room was mediocre at best. And they did not have a bottle of champagne there like I had requested. They finally brought it a while later, and it was half-frozen. The receptionist asked us to come down to exchange it.

The shower is poorly designed so water sprays all over the floor when you use it. The blanket is two top sheets covering a cheap blanket, like the ones you see in a motel.

Moral of the story, stay far away from this hotel. There are plenty of other 4-star (and even 3-star hotels) in NYC that are much nicer than this place.

Will definitely be back!
Reviewed 2 weeks ago

My friends and I had a wonderful stay at Cassa. All of the staff were so friendly and helpful, we had absolutely no complaints about the service! We felt really welcomed and looked after and every question we had was answered.

The roof terrace is beautiful in the afternoon sun and it’s lovely to order food in and eat up there! Great views too.

Location cannot be faulted, minutes from Port Authority, and very close to Times Square and the theatre district. Plenty of good places to eat around too!

We booked a room with 2 double beds and the beds felt very small for doubles - two adults in a bed was a tight squeeze. They were very comfortable though!! The shower had amazing water pressure and the towels were soft!

Breakfast could be improved with a little more variety, but the quality of the food can’t be faulted, it was well cooked and tasty.

I’d recommend this hotel any day!

Not worth the money
Reviewed 3 weeks ago

I booked a king suite to have a desk for work and when we received our room, it was a standard room. The staff explained that “some king suites don’t have desks because of the columns in the building”. After insisting, we were moved to a new room with a bit more space but definitely not king suite standard. The rooms are also dark and have poor views. The hotel is only 3 floor of this high rise. Breakfast is also a joke. Albeit it’s free, but it’s very cheap and located in the basement floor. It felt like we were eating at an airport. Don’t be fooled by their pictures or the other reviews, there are better hotels for your money in NYC. Also, a ton of hidden fees in our final bill. At least $75 additional per day in 4 or 5 different taxes. I will be complaining to the Better Business Bureau and the City about this. I’ve never seen such charges itemized like this and charged to the client. It’s completely fraudulent and double taxation.

The staff were nice and tried their best to accommodate. It’s not their fault. But I am extremely disappointing and will never stay there again.

Decent hotel
Reviewed 3 weeks ago

Need to have luggage storage before check-in or after checkout for convenience. Location is nice, with easy access to Hudson River and time square. Neighborhood safe and interesting. Many good restaurants available.