4.5
Very Good 817 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Munching on “Italian-ish” fare at the Talde team’s Massoni, which got a New York magazine shout-out
  • Sipping a drink with a view at The Heights, on the 31st floor
  • Pounding the pavement, starting with the buzzing streets of surrounding NoMad

What To Know

  • Within walking distance of the Empire State Building, Macy's, Madison Square Garden, and Grand Central
  • There are three bars and lounges, a restaurant and a coffee shop onsite
  • Hotel bicycles are free for guests to use
  • Free WiFi

Amenities

  •  Free WiFi
  •  Handicap-accessible
  •  Parking On Site
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
retail grocery store building shelf delicatessen convenience store bookselling liquor store bakery counter store Shop

Overview

Sleek, stylish boutique hotel in the heart of the city, perfectly located for exploring the best of Manhattan

The Lowdown

New York has a new neighborhood – from the same portmanteau-loving locals that brought you SoHo (South of Houston), Nolita (North of Little Italy) and Tribeca (Triangle below Canal), comes already-iconic NoMad. Defined as the area north of Madison Square Park to roughly 32nd Street, with Sixth Avenue on the east and Lexington on the west, this Midtown enclave is a hub for the tech-savvy and the fashion-literate, with a gaggle of startups (it’s a vital part of New York’s “Silicon Alley”) and a host of high-end shops – Le Labo and the relocated Rizzoli Bookstore are two. Enter Arlo. The Manhattan-based chain of micro-hotels is bringing its own brand of sleek style to the area, in the form of the Arlo NoMad. As at Arlo Hudson Square, which made a splash in local hospitality circles when it opened in September 2016, the design here is colorful yet minimal; rooms are modest in size (“New York’s latest obsession,” according to the New York Post) at 150 square feet, but big in personality with clean lines, pops of color, and teched-out amenities. The real star of the show is Massoni restaurant, which got a shout-out in New York magazine and a profile in Eater; owned by the team behind Pork Slope and Talde, this eatery dishes out fare that mixes highbrow and lowbrow and Italian and American, and along with The Heights bar, on the 31st floor, is looking to become a local destination in its own right.

In the Area

NoMad is being hailed as Manhattan’s newest neighborhood but also dates back to the Gilded Age and retains Historic District status. Gape at the gorgeous Beaux-Arts building, or see namesake Madison Square Park, home to one of the original Shake Shack outposts. Popular restaurants in the area include Hill Country Barbecue and the eateries of Eataly, while there are some stylish boutiques within walking distance, as well. For traveling elsewhere, subway lines abound, or you can take a train from nearby Penn Station to one of Long Island’s quaint towns or hamlets.

How to Get There

Arlo NoMad
11 East 31st Street
New York, NY 10016 United States

Reviews

4.5 Very Good 817 Reviews
3 nights in NYC
Reviewed 20 hours ago

Its location is very good, being in the centre of midtown. The rooms are bijoux but clean and functional although I did feel that it's looking a bit more "tired" than the last time I visited (a year ago) - watch out Arlo Nomad for paint scuffing as it just starts to make the place begin to look over used. The staff are very pleasant and attentive. The lifts are a pain. There are only 3 and they take their time to serve all 30 floors. Its best feature is undoubtedly the rooftop bar: worth having a margarita.

Don’t book if you expect any kind of customer service
Reviewed 1 day ago

The room itself was stunning (although incredibly small), we’d paid a little extra to get the sky room - well worth it in my opinion if you are silly enough to book a room in the first place. The bar, although it was raining for our stay, was also a nice feature with an untouched view of the Empire State.

I would not recommend this place purely based on customer service… it was shocking. Everyone that worked there thought that they were too cool to be there, when I asked for advice at check in I was handed a map and told that he would do his utmost to make my stay a good one, but stopped short of actually giving any of the advice I had asked for. When I asked if they could order a Pizza and charge it to my room on my third night I got a straight ‘no’… which could of been tempered a little better (customer services 101). But like I said customer service is not cool to them. I then, on our fourth morning, asked the lady at check in if I could get some fresh towels and asked that our malfunctioning blinds were looked at (at 8:00am), she asked if I wanted a mystical full service (without explaining what that even meant) and I assumed it essentially meant changing the bedsheets - I said no, just the normal and towels please and thought nothing of it. She hurriedly noted it down on her note pad, which was full of doodles and start up ideas probably as she seemed to hate her job. We returned at 10:00pm and nothing apart of from the towels had been touched… bed was unmade and the blinds still not working - they also left our overflowing rubbish in our room, including the pizza box that I ordered the night before. I called downstairs to get them to rectify the blinds and I was sent an equally customer centric member of staff, who also appeared to not want to be there… after a few minutes of huffing and puffing it was sorted and he was on his merry way.

After these experiences I didn’t bother to get in touch with any staff at the hotel again… it should not be called a hotel and should only be refferred to as a hostel, which I believe part of it is. It was a real shame as the facility was incredible but the staff were atrocious. Invest your money into a HOTEL that is welcoming and does it’s best to make your stay as relaxing as possible.

Nice hotel in a central location
Reviewed 2 days ago

Stayed here for 3 days during Meetup's #Togetherfest - they are on Broadway, so not far away, nice hotel and my room was good. Bar/restaurant downstairs and easy access to central New York attractions and a short walk from Times Square.

Chic & Upscale
Reviewed 3 days ago

The hotel is a modern chic hotel with a few upscale amenities with a few upscale bars and restaurants. The elevators are super fast and quiet but if on a busy day/night expect wait times. The hotel staff is friendly and the hotel is very clean, definitely no complaints in that area. I stayed in a king size room but it was a tight fit. I am glad I traveled light and solo, may not been enough room for two people. The bed was super comfortable and relaxing. My view was awesome from the 29th floor. Also, there are no coffee makers or small fridges in the rooms. The hotel offers a small food shop in the lobby for convenience. Expect to pay triple the prices in the shop for it's convenience.

Can it really be better?
Reviewed 3 days ago

My wife and I decided to go to NYC for my 40th birthday. My 3rd time and her 1st time; and we have been doubting between cheaper accommodation outside the city or pay more for a great location. And this hotel we choose was much better than we expected even though the room was small but the perfect location (so near Empire State Building) and with an emphasis: staff were amazingly friendly and we felt so warm when we arrived, when we left and when we have questions. Not one of them but several of the staff members were great. Even though NYC has plenty of hotel to choose, and I like to experience different hotels, I won't mind to go back to this one. Also, you can use their bikes for free but you have to wake up early. Thanks to our jetlag we always woke up so early that we got the bike, and due to its good location it is good to bike around. Cleanliness, something we appreciate a lot, was all in order there. As I am deaf, I have no problems with noise but my wife says she can hears something but doesn't trouble her a lot (for example people walking along the corridor; due to plenty and small rooms in one corridor)