95%
Members Recommend
-1.0
Terrible 2057 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The ultimate gastropub, the Breslin, is one of the hottest tables in town and there are delicious sandwiches at No.7 Sub
  • Musical amenities like record players and turntables can be requested from the front desk
  • An in-house gym and four computer labs

What To Know

  • The Ace Hotel is a scene, so be prepared for a packed house at all hours
  • The Breslin gets very busy early, but reservations are not accepted
  • It's not in a typical tourist area; you’ll have to walk a few blocks or hop in a cab to get to the sights

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
  •  Room Service
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom City Hip Modern property living room home modern art set

Overview

Hipster hang out with haute gastropub, buzzy seafood joint, packed lobby bar and stylish vintage vibe

The Lowdown

Your dream vintage store come to life, from original stained glass ceilings and a 1904 tile floor to taxidermy and a photo booth. Even the staff is expertly styled with custom Chuck Ts, Levi’s skinnies, and Surface to Air tie chains. Wall murals, record players with a rotating vinyl collection (in some rooms), vintage furniture and Smeg minifridges stocked with Brooklyn Lager and beef jerky make you feel like you’re crashing at a friend’s pad. The flipside? Like most New York apartments, some of the 275 guest rooms are small. But the Ace is such a local’s hang that it’s easy to forget it’s a hotel. From April Bloomfield’s famous Breslin gastropub and seafood joint The John Dory to the buzzy lobby bar (packed with a mix of freelance creative types checking email and sipping Stumptown coffee during the day and a bespectacled, skinny jean crowd boozing at night) to the downstairs event space (home to DJ nights, movie screenings and celeb parties) to their edgy boutiques, you’ll be lucky if you ever make it back to your room.

In the Area

Most tourists know the hotel’s neighborhood because of Herald Square and Macy’s, but locals know it as Koreatown. Grab some Joo-Mool-Reok at Madangsui and then kick out some karaoke tunes by renting a private room at Gagopa. For a fine-dining splurge, head to chef Daniel Humm’s Atrium restaurant at the flawlessly styled NoMad hotel, a block away. Or stay onsite and score some new duds at the hotel’s outpost of the ultra-hip Opening Ceremony before checking out FIT’s free Museum of Fashion.

How to Get There

Ace Hotel New York
20 West 29th Street
New York, NY 10001 United States

Reviews

Beware! It’s a prison!
GauravM1263

Beware! Stay far away!

Tried to reach my Wife staying at the Ace Hotel in NY due to an emergency.
It was 7am, I told the receptionist Scott Bower my wife’s name and room number...anyone could tell from my voice that I was desperately trying to reach her. Scott said it’s to early to call a guest room as they might wake the guests up. I insisted it was an emergency and he asked to call back at 9am...upon my insistence, he passed/transferred me on to security at the hotel where the person was rude, loud and unwavering, saying that he didn’t care what the reason was, that I should call back post 9am.

Why would anyone want to stay in a hotel that responds in this way to an emergency that a hotel guest might have with his/her family? ACE, you are not in the business of service? You seem to be running a prison!

Boycott this hotel!

Worst New York hotel experience in a very long time
GregoryMtl

My friend and I booked this hotel months in advance of our arrival. We spent 5 nights during New York World Pride. We booked this hotel based on friends who loved this hotel in the past. The operative word here is past.

The glory days of the Ace Hotel New York are in the past. For the price we paid, we expected a first rate experience. It was not. It was possibly the worst hotel experience I've had in a long time.

I went to visit the hotel two weeks in advance of our arrival. I wanted to see what our room would look like. I waited a full 45 minutes for a sales person to show me a room. A sales person never presented themselves despite asking reception three different times. btw: very haughty staff.

Upon our arrival we discover that our room is woefully out of date.
* USB ports? Nope.
* Old TV that you could not mirror with devices. The TV didn't work for two days. And the channels meh. No premium cable channels.
* Electrical outlets that didn't work, were too loose to keep plugged in and non-existent. One side of the bed had none.
* Musty corridors and carpets
* Tattered furnishings.
* No desk or work space
* Tiny bathroom
* Old sheets and towels
* Haughty, unhelpful and rigid reception desk staff.
* A room with barely any electrical lights.
* A beautiful '50's style fridge loaded with alcohol. When I asked reception to have the booze removed they informed me I would be charged $75 US. This sent me over the edge. Were staff aware that former owner Alex Calderwood, 47, was found dead in the Ace hotel in east London hotel surrounded by alcohol and a makeshift crack-cocaine pipe??

Fortunately, a manager that was brought in from out of town came to the rescue and did the best she could do manage our issues. If it had not been Pride week with all major hotels books weeks ahead, I would have insisted they allow us to cancel our reservation.

The Ace Hotel was once famous for their fabulous parties. The parties during our stay were a big bust.

Alex Calderwood ran a brand renowned for its style and affordability. Each of his venues were filled with vintage and reconditioned furniture with street art decorating the rooms that would appeal to the creative class.

Sadly with his passing, so did his vision and extraordinary creativity.

A “Vibe” only goes so far
crystalgurl1908

Ok so I’ll start with the positives: great walkable location, cute bar and lobby area, and good hotel staff service. The hotel lobby def has a hipster vibe with its dim lighting and vintage feel. But I don’t know about you, but I expect the rooms to be given the same amount of attention as the other spaces. The rooms is where they completely fail.

Tiny, dingy, inefficient in every way possible. The room felt like a college dorm. Smells of mildew, and carpets need replacing. There’s no closet or place to store your clothes. The shower is so small, even a short petite person will hit the shower curtains as you try to maneuver..and eww...who wants to shower with a nasty curtain touching you?

Additionally, there is ZERO counter space on the sink. Do you have toiletries? Forget about it, they will have to stay elsewhere because there’s no space for them. Do you like lotion? Oh you better bring your own because the rooms don’t provide any.

If you enjoy the nostalgia of returning back to college dorm living, this is the place for you. If you’re an adult who wants to spend $300 a night on a well taken care of hotel room with even slightly above average amenities, stay elsewhere.