Inn at Holiday Valley
What We Love
- A ski-in, ski-out hotel with a year-round outdoor pool - includes continental breakfast
- Noshing down on a daily continental breakfast, completely gratis
- Adventuring, biking and teeing away when the weather’s nice and warm
- Going skiing in the winter – the property didn’t get Snow Country magazine accolades for less-than-impressive slopes
- Taking a dip in the year-round, heated outdoor pool
Spend your next holiday at TripAdvisor Certificate of Excellence-winning
Holiday Valley, and one thing is assured: You’ll have plenty of room to
roam. The resort houses 12 different residential and recreational
buildings – and that’s just this hillside property’s base area. Once you
climb the hill, or step outside at all, you’ll find much, much more, no
matter the weather.
Let’s say you come in the warmer seasons. If
you’re a golfer, you’ll be able to tee your way off through the woods
and around the ponds where the Double Black Diamond course twists and
turns. If you’re adventurer, you can take your pick of 13 aerial
courses, a climbing forest and even a mountain coaster. And if you’re a
biker? You can pedal over 30 miles of trails.
you’re more of a cold-weather traveler. It just so happens not only that
a slopeside location is one of this ski-in, ski-out property’s proudest
features – Snow Country magazine called it a top hotel in the
Ski Area Design Awards – but that the slopes in question contain a
whopping 58 trails and five terrain parks. And if you get worn out
stretching your legs, there’s always the winter-perfect dedicated
board-game cupboard, so you can stretch your mind instead.
The Inn houses 95 rooms and seven suites, all comfortable and Wi-Fi-equipped. You’ll have two queen beds in yours.
have lots of culinary choice at Holiday Valley, from the cafeteria in
your base lodge – there’s one in each – to picnic services to several
more formal eateries. Order breakfast at Mountainside Grille on
weekends, pick an ale or lager at John Harvard’s Brew House, shop for
soups and sandwiches at Yodeler Lodge’s Marketplace Cafe, or grab a
pastry and Starbucks coffee at McCarty Cafe, to name just a few of your
on-site dining options. Also consider heading into surrounding
Ellicottville and checking out such restaurants as The Armor Inn Tap
Room and Cadillac Jack’s.
Falling Waters Spa is
in Holiday Valley’s Tamarack Club building and prides itself on its
calming ambience. Here, you’ll find a lobby with, appropriately, a
waterfall, plus seven treatment rooms, including two double suites and
three wet rooms. You can opt for a mani or pedi, but if you’d like a
massage, facial or body treatment, there’s plenty in the way of that –
check out a menu that includes such offerings as the Exhilarating Ginger
Whether you come when
temperatures are high or low, you’ll find there’s tons to do throughout
Holiday Valley, which contains a golf course, an adventure park with a
mountain coaster and 13 aerial courses, 30 miles of mountain-biking
trails, 58 ski trails and five terrain parks. You can also shop
year-round, both on the mountain and in the area, or dine in downtown
Ellicottville. If you’re up for a day trip, head out to the Griffis
Outdoor Sculpture Park or Niagara Falls.
How to Get There
I recently spent 2 nights at the Inn at Holiday Valley while in town for a wedding.The best word that I can think of to describe this property is "comfortable." It's certainly not fancy or ultra-modern, but it is well maintained and has a rustic charm.
One thing you will notice immediately upon arrival is that the rooms have exterior entrances (like a motel). This has never bothered me, but I know some people prefer rooms with interior corridors and entrances. One negative about the exterior entrances at this particular property is that the doors aren't particular thick or well soundproofed. I could hear traffic on the street and car doors slamming in the parking lot even with the fan running. There is plenty of free parking near the rooms, and the second floor is accessed by stairs.
The rooms are clean and fairly large. Our room had 2 Queen-sized beds which appeared to be rather new. Most importantly, they were extremely comfortable (as were the pillows). The bathroom is separate from the double sink, which is convenient when multiple people are trying to get ready. The bathroom area is very spacious, and there is an over-sized closet available as well. The water pressure is good and gets hot quickly. There is also ample lighting in the room.
The TV in the room gets plenty of channels, and the reception is good. It isn't very big (it has to fit in the dresser), but it does the trick. The WiFi is free and works well. There is a long coat rack in the room which is convenient. The rooms also have balconies, which would have been a really nice bonus had the weather been nice.
The Free Breakfast is average. It's certainly not bad, but I've also had much better in this price range. Pastries were limited to an assortment of muffins, which were a little dry. There were both juice and coffee options available along with bagels, English muffins, and your usual cold cereal options. There were 2 "hot options" each day...eggs & sausage patties one day and sausage patties & french toast the other. One recommendation would be to put the muffins and breads into some sort of storage container that prevents them from drying out/getting stale. 95% of hotels I stay at use this option, and it keeps things much fresher. I really can't imagine they are that expensive.
Staff that I encountered were helpful enough, but I definitely wouldn't describe anyone as "super helpful" or "overly accommodating." On the other hand, they weren't rude either. I would describe my customer service experience as adequate.
The pool and jacuzzi were a disappointment. When we tested out the water temperature, they weren't very warm. I think the fact that the pool water flows both inside and outside may prevent it from getting warm enough on cold days. It's also possible that they only turn the heat up at "peak times," as we checked out the pool in the late morning hours. I've spent a lot of time in a lot of hot tubs/jacuzzis, and the water in it definitely wasn't hot enough to enjoy. It's outside, and it needs to be quite hot when it's 30 degrees outside.
I recommend bringing your own snacks and drinks, as the vending area provides limited options and is very expensive (a 20 oz bottle of soda is $3.50).
Overall, I enjoyed my time at the Inn at Holiday Valley. I'm giving it 4 stars because the price is a little high for the accommodations provided. I've traveled across all 50 states, and while I liked this property, I've stayed at nicer properties with lower rates. Having said that, you could certainly do a lot worse. If you're headed to the area for a ski trip (or other event), you certainly will be comfortable here.
Went there at the end of March which is near the end of the ski season. We got one of the last standard rooms that had 2 queen beds. It was very clean and the staff were friendly. They offered breakfast every morning which was a real bonus. Eggs, sausages, French toast, fruit, oatmeal..etc. They rotated it each day. There is a lift right there if you want to hit the slopes fast. Nice indoor/outdoor pool. You can swim from indoors to outdoors. Decent size hot tub but could probably use another. It got quite full in the evenings. Definitely will be back!👍 We got a great rate on the room as well by using AAA discount.
This was our second stay. Our first was in February. We had a wonderful visit then as now. I filled out a survey after our first visit with some suggestions which they apparently acted on which I think was great.
The place is professionally run. The breakfast fare is high quality with slight exception to the eggs. Our room was very comfortable and well maintained. The convenience of the ski lift was great. Overall great visit again!
We went with our kids and another family. Great two days of spring skiing. Lots of open runs and great snow. Staff are friendly and helpful. If you go - head to Tattenbaum Chalet for an apres ski Spicy Bloody Caesar from Shelley. It is not only amazing it looks spectacular!
Front staff would benefit from knowing base lodge information and delivering it in a less than condescending manner.
Checking in we were asked if we wanted ski lift tickets - we asked what the savings of getting the tickets at the hotel vs. the lodge was? Was told “I wouldn’t know”; fair enough if you haven’t been educated in such matters despite being staff at a ski lodge. However, the follow up “do you want them or not?” not a stellar start for customer service. Upon further interaction following the same tone and structure my Canadian born spouse actually said “I understand English very well thank you” to drawn out sentances.
Addressed it eventually with the manager as the service associaicate was young and perhaps not yet well versed in mutually respectful communication; the manager too seemed perturbed that we were bothering her with uncessary interaction; asking what we wanted beyond the room. Sadly the manager echoed the sentiment the employee conveyed of disinterest.
Rooms were decently laid out and clean.
I would say stay up the road at the hotel closer to the base (was sold out when we were looking). We went in for curiosity and they seemed both friendly, professional and knowledgeable; refreshing.