4.0
Very Good 355 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Restaurant
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Overview

Location

Located in Buffalo (Downtown Buffalo), Hotel at the Lafayette A Trademark Collection Hotel is minutes from Main Place Mall and Lafayette Square. This hotel is within close proximity of Buffalo and Erie County Public Library and Buffalo Niagara Convention Center.

Rooms

Make yourself at home in one of the 57 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless Internet access and concierge services. Additional features at this hotel include gift shops/newsstands, wedding services, and a fireplace in the lobby.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 4 meeting rooms available for events.

How to Get There

Hotel at the Lafayette A Trademark Collection Hotel
391 Washington St
Buffalo, NY 14203 United States

Reviews

4.0 Very Good 355 Reviews
A staff that actually cares and provides service
Reviewed 2 days ago

We stayed here on a short business trip and arrived a couple of hours before check-in. We were hoping to get in our room to get ready for a business meeting. None of the rooms were cleaned yet, so we were just about to use a large lobby bathroom to get ready when one of the front desk staff said they got a room ready for us. I was impressed and grateful!
We told the night clerk we would need to get our valeted car early the next morning (5:45am) for our early flight - and it was waiting for us out front when we checked out! I was so very impressed

Unfriendly staff, signage concerns, noisy
Reviewed 2 days ago

First time to Buffalo in June 2018. The four staff people we talked to at different times did not know much about the city. They pointed to brochures across the lobby, most of which directed us out of the city. We walked outside and the Buffalo Visitor's Center was across the street. A light rail system was a block away. None of them mentioned this after we asked them for information.

We stayed Friday night and the hotel had a band playing somewhere in the lobby area until after 11pm. The music was louder than the street noise, making it difficult to sleep. The staff that night and the next morning when we checked out were unconcerned that the music kept us awake, they acted more irritated that we were complaining. When we checked in, no one mentioned there would be live music. The hotel is very large and they could have easily put us elsewhere.

I walked into a stairwell expecting to go down to the lobby. In the stairwell, there were hallways leading elsewhere and doors looking alike. The only signs were non-smoking. Walking down, each floor was the same. I finally found the Exit door, which had a sign only visible when I was a few feet away. The door opened to the outside and below the lobby. In an emergency, I can see people easily getting lost.

The room was cramped with only a king sized bed and a small desk and plastic chair. No where to sit except in the uncomfortable plastic chair or the bed.

Customer Service Ruins and Otherwise Lovely Hotel
Reviewed 2 weeks ago

The location is great and the rooms are beautiful, this is an older hotel and they have done a great job of updating it, but leaving the historic feel. Unfortunately the customer service is terrible. I pulled up to the canopy looking for the valet, there was no sign and no one came out. The road is under construction, so when a car pulled up beside me I had to circle the block and come back - again no valet appeared. I self parked at a garage and walked back to the hotel to check in with all of my luggage. Sitting in the lobby were the valet and the guest services clerk chatting. I explained to guest services what just happened and she offered no apology, just that when the weather is bad the valet sits inside (it is June and cooler than normal, but not raining). My room was not ready so I had her tag my bag and I left for my meetings. I came back hours later and my bag was sitting out against a wall, not put away. I grabbed it myself and waited 10 minutes for the same guest services person to check me in. There were 3 people in the line, but only 1 person available for check in. If any one of these things happened and it was the only thing that went wrong I would have given it 4 stars, but this lack of attention to customers is obviously a systemic problem.

Decent Hotel, Needs some Love
Reviewed 2 weeks ago

I booked a Junior Suite, which was more than I needed, but it would be great for a family or a long stay. They've done a pretty good job with their renovations, but the suite could have used some more attention. The hotel location is great and the staff were friendly. There's a restaurant, coffee shop and brewery attached.

Big disappointment
Reviewed 4 weeks ago

The Hotel Lafayette is a grand historic hotel of Buffalo with many reasons to celebrate its history.

Unfortunately the big corporate entity running it blows the opportunity to celebrate its history.

With few exceptions, it is presented as a ho-hum experience.

The service is also unexceptional. For instance, staff was mopping the floor to the restaurant during breakfast, creating a wet and slippery hazard, and the breakfast attendant greeted and cleared tables with a cell phone in hand.

The furnishings were querky and well done, but worth repeating, failed to highlight the hotel's rich history.

Buffalo is about preserving its history and celebrating the ongoing resurgence. The chain hotel managing the Hotel Lafayette lets the city down.