Sheraton Brooklyn New York Hotel
- Parking On Site
With a stay at Sheraton Brooklyn New York Hotel, you’ll be centrally located in Brooklyn, convenient to Brooklyn Academy of Music and Brooklyn Bridge. This 4-star hotel is close to New York Stock Exchange and New York University.
Make yourself at home in one of the 321 air-conditioned rooms featuring iPod docking stations and LCD televisions. Your pillowtop bed comes with down comforters. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with showers feature designer toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Don’t miss out on the many recreational opportunities, including a health club, an indoor pool, and a spa tub. Additional amenities at this hotel include wireless Internet access (surcharge), concierge services, and wedding services.
Food & Drink
Satisfy your appetite at the hotel’s restaurant, which features a bar. Dining is also available at a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge. Breakfast is available for a fee.
Business & Travel Amenities
Featured amenities include wired Internet access (surcharge), a 24-hour business center, and limo/town car service. Planning an event in Brooklyn? This hotel has facilities measuring 6,250 square feet (1 square meters), including meeting rooms. Self parking (subject to charges) is available onsite.
How to Get There
Do not book this hotel. Our room was on the 25th floor. There was no water last night and this morning. Could not shower or even brush teeth. Maintenance says its a known issue with the hotel water system. Maintenance did come but said there isn't anything to do. Hotel promised us they wouldn't charge us for the night. However the reception person lied and charged our credit card.
I have never stayed at a Sheraton which operated their own lounge with such disregard and apparent indifference to their guests who are here to actually try and get some rest. They rent their rooftop space out apparently to private event complete with DJ screaming over blaring music which spills out to upper level floors. Call to front desk elicited predictable apology but no real action. Terrible, have to say this is the worst Sheraton property I have ever stayed at and have no intention of returning anytime soon.
Transparency and customer service leave a lot to be desired. On one of the coldest nights of the year, the heating system in the room wasn't working. A facilities guy came twice and wasn't able to improve the situation. When he departed at 9:30 p.m. he said someone would call me about a possible room switch. About 10 minutes later, a junior staffer showed up with a space heater and no additional information. Earlier in the evening, around 9 p.m. I heard loud sounds from the walls, like a rat scratching. Turns out there were workers in the room next door sanding and painting the walls at that hour. The front desk had to get involved and tell them to stop. A tiny sign in the elevator tells you that the hotel is being renovated but you won't find any of that information on their web site. When I checked out in the AM and mentioned the lack of heat, all I got from the front desk personnel was a "sorry." If you can find somewhere else to stay, I'd recommend it.
The first stop on our honeymoon was NY, having visited the city a couple of times before we were happy to stay at a hotel that wasn't in Manhattan. This hotel was in a great location for the subway but was nice and quiet. It had a very comfortable king size bed and was quiet ensuring we got a good night's sleep after spending all day walking. We would stay here again.
Well situated hotel in Brooklyn for our first trip to NYC, very comfortable, close to metro station. The pool area and jacuzzi was lovely. The distribution of delicious cookies at Christmas day was truly appreciated!