- Free WiFi
- Parking On Site
With a stay at Hilton Albany, you’ll be centrally located in Albany, steps from Albany City Hall and New York State Capitol Building. This family-friendly hotel is close to The Egg and New York State Museum.
Make yourself at home in one of the 385 air-conditioned rooms featuring refrigerators and MP3 docking stations. Your pillowtop bed comes with down comforters. Wired and wireless Internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Enjoy a range of recreational amenities, including a 24-hour health club, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Food & Drink
Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Full breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Business & Travel Amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Albany? This hotel has 34000 square feet (3060 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times, and a train station pick-up service is also provided at no charge.
How to Get There
I was apart of a large group for a conference. Many of my colleagues had issues with air conditioning, toilets and showers. I was fortunate not to have the toilet and shower issue, however the air conditioning and maintaining a consistent room temperature was difficult, thus making sleeping rough. The bar/restaurant (we ate one meal at the bar) had a salad, chicken wings and two mixed drinks $46.00 before tax. Ridiculous price. I decided to go to the pool and jacuzzi to relax, pool was freezing, not even luke warm, while the jucuzzi was blazing and the jets didn’t work. I stayed at this facility a few years ago and was dismayed at the deterioration of the property. I am surprised Hilton has allowed this property to keep its name or hasn’t supported the owners with financing to upgrade the HAVC system, along with the other amenities. I will ask to stay at a different location next time. So many guests were unhappy, usually at Hilton’s guests are smiling and cheerful not so much here a lot of frustration and complaining. I felt bad for the staff they did what they could but many issues were beyond their control.
I was happy that we were able to book a Hilton. With the name Hilton you expect a lot. I’ve always thought of it as being up still establishment.
This establishment however in my opinion, was not up to par.
Starting off with air-conditioner…
It Barely cool the room.
Next, The hot water…
Two out of the three days we were here, the water was barely lukewarm.
When we booked our room I verified that they would have a microwave and refrigerator in the room. Upon arrival there was a very small refrigerator in no microwave.
Fridge raider barely kept my perishable foods cold. When I called the front desk to ask for somebody to come and check it they said somebody would be right up… No ever showed up. When I asked about the microwave, the front desk man said that this hotel was a franchise, and the person that owned it, ran out of money and that’s why the room is not fully stocked. Sad. At one time I called the front desk and ask for extra towels in the phone for the housekeeping and the front desk ran each for two minutes before I was able to get somebody.
In my opinion the Holiday Inn or the Fairfield are better options to stay in Albany
Though the staff was friendly the rooms were not clean and had musty odor. I had to change my room. After room change, housekeeping had to change bed linen twice. Because of the cleanliness, I decided not to use any of the amenities such as pool or gym.
The air was out in many rooms. We had a block of at least 30 rooms booked. Many uncomfortable unhappy people. I feel the hotel knew about the issue beforehand and could have been avoided. I also know that they did not call in a repair technician immediately to work on the HVAC system. Knowing that their maintenance personnel are not trained in such repairs. By telling the guests that they’ll send a maintenance person to check it out was ridiculous. Which they did and when he showed up he admitted that it was beyond his capabilities.
For the families out there, or the adults who just love their time in the pool and/or hot tub, here are the pro's and cons:
Pros: The pool area is beautiful, with what I think is very good lighting to make the pool look great. The hot tub is large enough to fit 6 or more comfortably, and is very hot (the very hot part could be a con for some.)
Cons: The pool is ice cold...like super cold! The hot tub's blowers don't work well at all. Less than half of the blowers (I believe) work, and those that do barely blow air out. Also, there is a grate at the bottom that if you step on, you may regret it.
Here's the thing, I really want to like the pool area. It looks very nice after the construction that they did last year, but unfortunately, until they heat the pool and fix the blowers in the hot tub, I would not recommend this hotel to someone who chooses their hotel based on it having a nice pool and hot tub to relax in. I hope the hotel fixes this issue soon.
As for the rest of my experience; the staff that I encountered is very kind and accommodating, and the rooms are clean and comfortable. Rooms in certain areas of the hotel need better air conditioning, and some rooms don't always have hot water. Another problem that needs to be addressed, but this time around, I was one of the lucky ones who had a decently cool room, and a hot shower. Other people I know where were staying here at the same time but it other rooms, did not.
Once these issues are addressed, this hotel would be great! It's in a great location, and if you get the right room, you could have a really nice view of the Capital.