- Free WiFi
- Handicap Accessible
- Parking On Site
With a stay at Hilton Albany, you’ll be centrally located in Albany, steps from Albany City Hall and New York State Capitol Building. This family-friendly hotel is close to The Egg and New York State Museum.
Make yourself at home in one of the 385 air-conditioned rooms featuring refrigerators and MP3 docking stations. Your pillowtop bed comes with down comforters. Wired and wireless Internet access is complimentary, and LCD televisions with cable programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Enjoy a range of recreational amenities, including a 24-hour health club, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Food & Drink
Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Full breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Business & Travel Amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Albany? This hotel has 34000 square feet (3060 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times, and a train station pick-up service is also provided at no charge.
How to Get There
The hotel is convenient to downtown Albany. The parking is fine, the ballrooms were a little warm, but fine for the activity. The pool is NOT heated at all. It is freezing. The hottub was not working. We stayed on the 14th floor where the hallway smelled of vomit. The service was great. The staff were wonderful.
We just left our 4 night stay at the Hilton Albany and would like it noted that it was the wonderful staff that made our experience the most pleasant. The night desk clerk was a sweetheart when we were locked out of our room when the batteries died in the lock mechanism as was the maintenance man that met us at the room to change the batteries. Not being city people, we had some trouble navigating the parking garage ticket system when we were going home and the manager was kind enough to meet us at the gate so that we would not be charged for parking. The waitstaff at the bar were very friendly and helpful. We felt like welcome guests and would absolutely return. I loved the pool as well. We played bridge in the ballroom downstairs which was also comfortable for seating although there were challenges adjusting the temperature to please everyone....but for me it was perfectly fine, not blasting cold air. The beds were amazingly comfortable and I love the huge windows. Our view on the 2nd floor over the hotel entrance was astounding, directly across the street from a huge cathedral and in view of other church steeples as well that were beautiful when lit up at night. Rooms were soundproof, there was a refrigerator and a microwave. The toilets could use updating to water saving toilets. Bathtub needs to be refinished but everything was clean.
While aspects of this hotel—location, friendly staff, conference and banquet facilities—exceeded expectations, the lack of experienced hotel management is problematic. I attended a three-day conference there recently, and on two of the days, experienced significant guest room issues. On the first full day there, I entered the room a colleague and I shared, only to find another person’s computer and duffle in the room. We called the front desk, explained the situation, and a manager arrived. The manager appeared confused and unable to answer how another person could have been admitted to our room. His only solution was for us to move to another room, and offer us a drink ticket for the inconvenience, which did not seem particularly adequate. On the next night, there was a loud party in the hallway outside our room, and it took hotel management an hour to address the situation—midnight before things got quiet. Plus we had maintenance in our room at 11:30 pm installing a new phone; we learned later that the phone at the front desk was not ringing, but the hotel automatically assumed it was a problem with the guest room phone, even though the operator admitted that she had wondered why the front desk phone hadn’t rung all night. Security and quiet is paramount when staying in hotel guest rooms, and the Albany Hilton does not make the grade in either. Will not choose to stay here again.
Having just stayed at a Hilton in another city last weekend, the one I stayed in last night did not compare all that well. One gets the impression that the whole establishment could use a facelift. The décor is completely blah, in beiges and browns. The bathroom was small and the toilet would run for a long time after being flushed. (I would have mentioned this to housekeeping, had I been staying for more than one night.) The service in the restaurant for breakfast was very slow, but the server did apologize, saying that a large order had just been taken. The lines separating parking spaces in the garage were indistinct, which meant that spaces between cars were a bit random. It took me a while to find a spot. All in all, this hotel was okay, but nothing exceptional.
All kinds of problems. Internet was broken, the television was only working on certain channels, and the in-room safe quit working. Normally I wouldn't be so negative in a review, but each time I called about the problem, I had to call the next day again, before anyone would help.
One time I called the front desk and it rang and rang and rang(about 10 pm at night), and I had to call back three times before anyone would answer.
This felt more like a back road fleabag motel than a big city hotel. Except for the prices. They were big city.