Shangri-La Hotel, Sydney
What We Love
- All rooms have views of Sydney Harbor; Grand Harbor Rooms overlook both the Sydney Opera House and the Harbour Bridge
- The Chi spa, which uses local ingredients including bush honey, macadamia nuts, eucalyptus and lemon myrtle
- The rooms’ deep soaking tubs—just one of the Shangri-La brand’s signature amenities
- Cocktails at the trendy Blu Bar 36 on the top floor
What To Know
- Expect business travelers
- Free WiFi
- The airport is about six miles away; the hotel can arrange transfers for a fee
- Free WiFi
- Parking On Site
As far as real estate goes, it doesn’t get much more impressive than Sydney’s sky-high Shangri-La hotel, one of the city’s most unabashedly luxurious stays, smack in the heart of the historic Rocks district. The 36-floor tower soars over its neighbors and, consequently, delivers sweeping views of the city and harbor. Despite a whopping 563 rooms (all spacious and decorated in soothing neutrals), the hotel’s service is always attentive yet inconspicuous. The dining and entertainment here is of equal caliber: top-floor Blu Bar is known for its mixologist-made cocktails and staggering city views, best followed up by a multi-course dinner at next-door restaurant Altitude. Also not to be missed: a rejuvenating treatment at CHI spa.
In the Area
Stays at Shangri-La put you in arm’s reach of some of the city’s best sights: Circular Quay, home to the iconic Opera House, is just a few minutes’ walk away. For a real splurge (but an unforgettable experience), join a BridgeClimb tour, which lets you scale Sydney’s storied Harbour Bridge for a unique perspective of the city. From Circular Quay, you can take a breezy ferry ride just across the harbor to Taronga Zoo, whose many enclosures housing native Australian wildlife (koalas; kangaroos; emus) are set against the Sydney skyline. Ferries also depart Circular Quay for Manly, a charming beach town that rivals Bondi with a killer stretch of sand and its fair share of waterfront restaurants and ice cream shops. Before departing, hit up Hugos for some quality pizza and sunset cocktails, then continue the party back in town at Hacienda Sydney, which pairs Caribbean-inspired drinks (Mai Tais; banana pisco sours) with open-air views of the Quay.
How to Get There
I am just wrapping up a five night stay at the Sydney Shangri-La. The room here is absolutely gorgeous with incredible views of both the Sydney Harbour and Darling harbor.
Apart from the view and the gorgeous room everything from there starts to go downhill and I do not mean the stairs down to the opera house.
The service from the front desk and check in all the way up to the staff at the horizon club are inconsistent you cannot count on anything getting done. You have to follow up with multiple phone calls to get anything delivered from ice to sheets for the convertible sofa. One night we had the do not disturb sign on our door and we woke up in the morning there was a bucket of ice and a bottle of water sitting on the bar that we did not even ask for it was kind of creepy that someone came into our room while we were asleep with the do not disturb sign lit.
Now on to the food the food at the breakfast buffet Is cold and when you ask for additional condiments that are not on the table they do not show up and you have to get them yourself once again the level of service is very poor for a hotel their pride to self being a five star property.
The rooms and the location give this property and opportunity to be a 5 star location for a getaway to Sydney however until they clear up everything I’ve mentioned above it will never be a 5 star property.
Usually when I read negative reviews about a property I don’t fall in line with it however this time all the negative reviews were true
We were travelling with an infant and toddler and found the hotel to be very friendly and accomodating. Highly recommend it if you are travelling with children ! Buffet spread was good and worth it...
Great view, great food, great staff, excellent stay. Could not do enough for your stay really made you feel comfortable. Only downside was no free parking when already paying a premium price for the room and at $50+ for one night parking, seems a bit steep.
A fabulous night at this hotel; it's all you expect from a classy international chain. The service was outstanding from check in to check out, including reception, valet parking, and room service. The rooftop bar closes at 12:00 and normally doesn't admit guests after 11:30, but as it was my birthday, they made an exception. Thank you.
Views great from all levels, and the foyer looks sensational at Xmas time with a monster gingerbread train and xmas trees lit up in abundance.
The hotel is right next door to the Rocks area, where there are loads of eateries and point of historical interest.
The ultimate way to judge a business in the hospitality industry is by how they react when they do something wrong. Do they apologise and try and make things better or do they ignore the problem and hope it goes away? I can think of experiences where restaurants have actually gone up in my esteem because of the positive way they have reacted to a negative event.
I can't say that about the Shagri-la Sydney.
I flew into Sydney on Monday morning. I was arriving early after a long flight. I booked for and paid for a room from the night before. This was to ensure my room was available as soon as I arrived. I knew I would want to sleep. I made sure my agent made sure the hotel knew and didn't think I was a no-show.
The hotel knew about me but I didn't know about the hotel. I didn't know that the hotel was doing a major fire alarm check at noon on Monday. Of course, if the hotel had told me I would have gone somewhere else. Instead they let me pay for a room and then they woke me up with the enormous din.
Now, for the sake of clarity, I welcome hotels doing fire drills and testing alarms. This check was just to ensure the alarms were working. They could have told me when they reserved my room but they didn't. They waited until I had arrived after a 24 hour flight and after I had fallen into a deep sleep and they let their (understandably) deafening resounding sound go on and on and on.
As I left the room that afternoon I mentioned to the front desk that I thought I should have been warned in advance. Someone took details and promised to get someone to revert. Later that day I was able to reduce my stay (my business was done) by 2 night. I phoned the service centre and they saw the notes and kindly asked whether they could get a manager to phone me. I resisted that as I was concerned that I would be woken again - they asked if an email may be better - I confirmed this would be much better.
That was 3 days ago. I still have heard nothing.
To add insult to injury they are working on the lifts. I understand they have to do that but again, why can't they say. When you try and book a room at the Four Seasons it tells you that they renovating the room and it will be noisy at certain stated times. You then have a choice - accept it or go elsewhere. The Shangri-La doesn't show you the same courtesy. It was so loud that it would have waked the dead.
Is this the sort of standard I can expect from Shangri-La?
Another day I need something printed. I phoned the Service Centre and they said I could email them. I did this at 3.21 am and at 4.23 am phoned to check what was happening. They confirmed they had received my email. They had obviously decided that a wait of an hour was appropriate. A good job that it wasn't a busy time.
For the avoidance of doubt everything else was great. Good staff, lovely room, nice food. But, as you can tell I get really upset if I don't sleep and if people ignore me!