84%
Members Recommend
4.5
Very Good 7614 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • All rooms have views of Sydney Harbor; Grand Harbor Rooms overlook both the Sydney Opera House and the Harbour Bridge
  • The Chi spa, which uses local ingredients including bush honey, macadamia nuts, eucalyptus and lemon myrtle
  • The rooms’ deep soaking tubs—just one of the Shangri-La brand’s signature amenities
  • Cocktails at the trendy Blu Bar 36 on the top floor

What To Know

  • Expect business travelers
  • Free WiFi
  • The airport is about six miles away; the hotel can arrange transfers for a fee

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom City Classic Hotels Luxury property Suite condominium home living room cottage

Overview

Luxurious escape in the heart of the Rocks district, with a destination bar and restaurant, spa, and Sydney Harbor views

The Lowdown

As far as real estate goes, it doesn’t get much more impressive than Sydney’s sky-high Shangri-La hotel, one of the city’s most unabashedly luxurious stays, smack in the heart of the historic Rocks district. The 36-floor tower soars over its neighbors and, consequently, delivers sweeping views of the city and harbor. Despite a whopping 563 rooms (all spacious and decorated in soothing neutrals), the hotel’s service is always attentive yet inconspicuous. The dining and entertainment here is of equal caliber: top-floor Blu Bar is known for its mixologist-made cocktails and staggering city views, best followed up by a multi-course dinner at next-door restaurant Altitude. Also not to be missed: a rejuvenating treatment at CHI spa.

In the Area

Stays at Shangri-La put you in arm’s reach of some of the city’s best sights: Circular Quay, home to the iconic Opera House, is just a few minutes’ walk away. For a real splurge (but an unforgettable experience), join a BridgeClimb tour, which lets you scale Sydney’s storied Harbour Bridge for a unique perspective of the city. From Circular Quay, you can take a breezy ferry ride just across the harbor to Taronga Zoo, whose many enclosures housing native Australian wildlife (koalas; kangaroos; emus) are set against the Sydney skyline. Ferries also depart Circular Quay for Manly, a charming beach town that rivals Bondi with a killer stretch of sand and its fair share of waterfront restaurants and ice cream shops. Before departing, hit up Hugos for some quality pizza and sunset cocktails, then continue the party back in town at Hacienda Sydney, which pairs Caribbean-inspired drinks (Mai Tais; banana pisco sours) with open-air views of the Quay.

How to Get There

Shangri-La Hotel, Sydney
176 Cumberland Street
The Rocks, 2000 Australia

Reviews

4.5 Very Good 7614 Reviews
Great place
Reviewed 11 hours ago

Good service and first class rooms. Very luxurious. Great views and location is excellent for the Rocks and Sydney Harbour.
Breakfast is good and the bar at the top is tremendous.
Good value for the quality too.

Good hotel with wonderful views.. seems understaffed and poor breakfast
Reviewed 21 hours ago

Staying here currently and though the property is nice there do seem to be quite a few issues with services..
Went for breakfast.. and had a first with my sister being told that she could not come into the restaurant wearing room slippers.. we've stayed at top notch hotels and never had this complaint to us. After which she changed into her own slippers..
We ordered eggs at our table, after sitting for like 25 mins.we got up to leave and then they arrived.. we were quite infuriated by this time as we were waiting with my 3 and 5 year old sons.. and waiting to feed them too..I have complimentary breakfast with my room stay but I'm definitely not eating here again. The service is very poor though the staff do try hard.. they just seem to be understaffed or just too many orders. The best option would be to have table nos. And a live egg station so that people order their eggs at one place.. and everyone gets their order in the serial no. Which they have ordered.
We had to wait for like 10 mins for our turn at check in.. when we arrived after 4 PM.
I had made the reservation through the fine hotels program of amex platinum so did get the upgrade offer. Which was fine.
The 36th floor bar keeps the lifts so busy most of the times that I was frustrated half the time waiting for the lift or waiting for one with some room in it.
Over all I'm not going to be coming back here on a business or family trip ever again.
Rather I'd try a new hotel.

Lovely family break away
Reviewed 3 days ago

We stayed here nights 19/20th June. On arrival we were greeted with lovely, attentive concierge. Our toddler was given a little koala and was happily distracted during check-in. All the staff we met were friendly and kind.

The room was a very good size and bed comfortable. Beautiful views. Very clean. Location was ten minutes walk to inner CBD.

Would definitely recommend staying here for business or for family trips away. Or for any reason really- it’s a great place to stay :-)

Thank you to the wonderful staff. Very helpful and certainly an asset to the hotel. The customer service could not be faulted. Definitely will be back next time we head up to Sydney.

Lovely Hotel
Reviewed 4 days ago

We stayed at the Shangri-la for 3 nights in February.We had a room overlooking the harbour bridge and Opera House. The views were amazing. The hotel is in a great location for the ferries and rocks area.Expensive to stay in but worth it for the views.Breakfast is very expensive but there is a nice cafe around the corner will give you value for money. Just a short walk to the Opera House with bars and restaurants. Will Go back again but to a different hotel.

Great beds
Reviewed 4 days ago

I returned here after many years and it was not a lot changed, and still quite expensive. It’s location is wonderful for views but not for those who may be challenged with mobility. Staff were young and I don’t think we saw an Australian for our 3 night stay. The beds were unbelievable. Not really a place for families but very comfy.