Pullman Quay Grand Sydney Harbour
- Handicap Accessible
- Parking On Site
With a stay at Pullman Quay Grand Sydney Harbour, you’ll be centrally located in Sydney, steps from Customs House and Government House. This 5-star hotel is within close proximity of Museum of Sydney and Sydney Opera House.
Make yourself at home in one of the 67 air-conditioned rooms featuring kitchens with refrigerators and dishwashers. Rooms have private balconies. Flat-screen televisions with satellite programming are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Spa, Wellness & Premium Amenities
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this hotel include wireless Internet access (surcharge), babysitting/childcare (surcharge), and wedding services.
Food & Drink
Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include limo/town car service, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms.
How to Get There
Great location with views of the bridge.
A bit rough around the edges with the restaurant functional and breakfast a decent al-a-carte not a buffet.
The bar looks very nice with a young trendy crowd and rooms are good.
They really made an effort with the Accor loyalty which was appreciated as was the excellent room we were given. I have complained before about how Accor have often totally ignored their loyalty scheme guests but here Pullman showed how it should be done.
We have been staying at the Quay Grand for the last 19 years - 3 or 4 times a year - sometimes 1 night sometimes for a week. It is by far the best hotel we have found in Australia and one of the best if not the best hotel we have found in the world.
The staff are excellent and the view is to die for - we will be back !
My husband and I recently stayed at the Grand Quay Pullman Sydney and paid $600 for the night. The experience from start to finish was lacklustre, basic and completely overpriced.
From the first call to book, I was promised a call back as the reservation team weren't in. I did not receive a call and had to call back the following day.
We arrived early and left our luggage with the concierge and was told we would be called if the room was ready early, otherwise it will be ready from 2 pm.
We arrived back at the hotel at 1.55 pm and told our room would not be ready for another 15-30minutes, our luggage was in the room and we could leave and wait for a call. This was not convenient for us, we wanted a bathroom and rest so we had to wait. There were limited places to sit in the foyer and it was full of waiting customers. When we finally got a seat, we saw another customer be asked if keys to a car we're theirs, which it wasn't, and they had to confirm their make and model and seemed frustrated. A cleaning lady then appeared, called out back and forth to another cleaning lady on another floor before being attended to by concierge.
At 2.30 pm, the concierge told us our room was now ready and wanted to confirm our last name as the wrong keys had been given out before. We directed to go to the level above for our room (not escorted like other guests), which we found to not have our luggage inside. Not sure if our luggage was lost or we were in the wrong room, my husband went back down to the concierge to find our luggage and after confusion, they located them still in the storeroom.
The room itself was worn and dilapidated with chipped cupboards in the bathroom, a yellow wrinkled/worn toilet seat, stained floor rug in the lounge room and blind to the balcony could only be fully up or fall completely down. We also had glass shards on the balcony.
The fee you are expecting without including anything but basic television and paid wifi is disgraceful.
The biggest issue for me was the base of the club below. It was not an issue until after going for a swim at 5 pm. On arriving back into our room the base was very noticeable, even when having the tv on. This lead to being very frustrated and tense as I research the club would not close until midnight.
After a restless sleep, we were expecting two newspapers to our room as per the reservation form, which never arrived.
I explained most of these issues at checkout. When discussing the clubs base, the manager put the onus back onto me for not calling down to the concierge to request they turn it down. That is completely out of touch to expect a guest would know to do that or not to mention this option for this room at arrival. I felt the responsibility for our bad stay was put onto us.
I was offered a discounted second stay, which misses the point. This was a limited opportunity for us to have this night away.
Some of these things in isolation would not have been an issue at all but all together builds a representation of a basic facility.
To round out this experience, a $450.00 pre-authorisation was taken from our card and took well over a week to be released. When I called to raise this, I was told it would take 3-5 days, and calling on day 4 I was told to wait and call back if it wasn't released. The receptionist did not even take a name to even considered following up on her end. This is another expensive, ludicrous action not seen in any other high-quality hotel. To take a pre-authorisation of over half the fee and not to release it on departure is unheard of.
I am extremely disappointed, wasted a limited opportunity of a night away and relaxing stay in the city, which we usually do at other 4 or 5 star locations, who are less expensive, where rooms and service leave nothing to be desired.
The Pullmans only redeeming feature is the view from the very corner of the room and location for walking. It was not worth the fee or hassle by any means.