4.5
Very Good 1658 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
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property Bedroom living room cottage home Suite condominium

Overview

Location

With a stay at Pullman Quay Grand Sydney Harbour, you’ll be centrally located in Sydney, steps from Customs House and Government House. This 5-star hotel is within close proximity of Museum of Sydney and Sydney Opera House.

Rooms

Make yourself at home in one of the 67 air-conditioned rooms featuring kitchens with refrigerators and dishwashers. Rooms have private balconies. Flat-screen televisions with satellite programming are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this hotel include wireless Internet access (surcharge), babysitting/childcare (surcharge), and wedding services.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include limo/town car service, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms.

How to Get There

Pullman Quay Grand Sydney Harbour
61 Macquarie Street
Sydney, 2000 Australia

Reviews

4.5 Very Good 1658 Reviews
Avoid the food and the bar! Location amazing,
Reviewed 1 day ago

Very happy with front desk, and very happy with room, large, quiet, comfy, - nice! (1 bedroom apartment, but yes - it is showing it's age, but this is a really busy hotel)
But I was really surprised to see people write good reviews about here breakfast here - on and around when we ate here (11 Mar). The breakfast was inedible. I've let Accor know. weird tastes,uncooked beans, cold, frozen croissant. Not worth paying the extra rate for.
Was also very unhappy with Hacienda, very expensive: slow to no service, and really long waits (30mins+ for a champagne) in an unbusy bar. Broken outside blinds, meant baking in the sun during the wait. We left as soon as we could.....p.s: - no they do not serve coffee there during the day....missed opportunity.
p.s: rooms pretty comfy (not as good as Sheraton, or Weston, or Sofitel, but heaps better than the Mariott at the Quay)

Poor all round - give it a miss!
Reviewed 3 days ago

Rooms are very dated and deteriorating fast. Beds are not particularly comfortable and wardrobes and bathrooms are looking tired and damaged. Staff are worse - unhelpful and don’t even care when you raise a complaint.

Don’t expect the bar to be open as it had amazingly short opening hours. Breakfast is average.

Overall given that I stay in hotels worldwide every week and hold top status for 4 major brands I have a lot to compare this hotel with. I usually like Sofitel and Pullman hotels (hence I chose this one) but I’m surprised to be saying avoid this. Within 2 minutes walk there are much much better hotels. Avoid!

Property Needs Updating!!
Reviewed 5 days ago

The location on the harbor is the best attribute of this hotel. The rooms are very large. Unfortunately this property is in dire need of updating. The carpet was so old and gross that it had large ripples and folds that we tripped over. The caulk in the bathroom was filthy. The draperies were broken and stained. The room and the hallways were very warm and humid. The AC barely worked. Not worth the $$$.

Location, Location, Location
Reviewed 6 days ago

My husband and I stayed 3 nights here with our 17 year old daughter. We had a one bedroom, Harbour view room and my daughter slept on a sofa bed which she said was very comfortable. The room was great as it was more of an apartment than a hotel room. It had a great kitchen and a laundry which we used. The bedroom was a good size and had a great view. The King bed was my only complaint. It was not very comfortable and every time one of us moved, the whole bed moved. Apart from that, the balcony and view was sensational. I spent all my time on the balcony watching the ferries come in and out. Every morning we woke up to a new ship docked outside our room. It was amazing. The night view of the boats and harbour bridge was even better. When we got there I was a bit concerned about the noise of the trains and the ferries but really we did not hear much at all. Once you shut the balcony door, you heard the occasional ferry horn but as a really light sleeper, it was fine.
The staff at the hotel were very helpful and lovely. We ate breakfast in the hotel the first morning and it was lovely. It was not a buffet, but the variety was sufficient. You walked out of the foyer and there was plenty of choice for restaurants to eat at. The Ferry terminals were right out the door. Very convenient location to every where.
We went to look at the pool but did not swim as the water was a bit cold for me.
Overall a great stay. As an Accor Plus member, I would definitely stay here again.

Great views, great staff!
Reviewed 2 weeks ago

We arrived mid-evening on a Friday. The check-in lady showed us to our room and explained a few things - we had to get her back to check the tv - someone thoughtful guest had unplugged it! The restaurant was full so we got room service - good choice and good food.
Breakfast was very good with nice views of the harbour and cruise ship terminal. Out suite had the same - great for NYE! Good 5 star experience - highly recommend - interesting art work as well.