4.5
Very Good 564 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

Located in Castle Hill (Greater Western Sydney), Grand Mercure The Hills Lodge is minutes from Powerhouse Discovery Centre and Castle Hill Country Club. This 4.5-star hotel is within close proximity of Norwest Business Park and Sydney Ice Arena.

Rooms

Make yourself at home in one of the 97 air-conditioned rooms featuring refrigerators and minibars. Your room comes with a pillowtop bed. Wired and wireless Internet access is complimentary, and LCD televisions with satellite programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including an outdoor pool and a seasonal outdoor pool. This Tudor hotel also features complimentary wireless Internet access, babysitting/childcare (surcharge), and babysitting/childcare. Guests can get around on the complimentary shuttle, which operates within 2 km.

Food & Drink

Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge. Buffet breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include complimentary high-speed (wired) Internet access, a computer station, and express check-out. Planning an event in Castle Hill? This hotel has 1937 square feet (180 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Grand Mercure The Hills Lodge
1 Salisbury Rd (Cnr Windsor Rd)
Castle Hill, 2154 Australia

Reviews

4.5 Very Good 564 Reviews
The Rooms Were Not Like The Photos
Reviewed 3 weeks ago

We decided to stay out of town thinking that we’d get more value for money accommodation but found that the rooms were run down and in need of renovation. Perhaps it was the wing we were in?

The bed was very comfortable and although we were on the main road I was surprised by how quiet it was. I thought the pool was a good idea but we didn’t get back early enough to use it unfortunately. The breakfasts were excellent and it was great to have a barista making real coffee each morning.

Amazing place
Reviewed 1 month ago

Fantastic place to stay made to feel welcome as soon as I entered the doors staff were friendly and made you feel at home . Rooms were great and bed was so comfortable and the bathroom was even bigger than the one I have at home ❤️close to where I needed to be . Will definitely stay here again

Great Hotel!
Reviewed 2 months ago

First time here,very impressed with this one! Lovely building,great staff(very attentive to your needs.)(I am a member of IHG loyalty program as well,but thought I would give these guys ago) very happy,I will be back! Also highly recommend Nobles restaurant(attached to hotel) great food(especially the char grilled Sirloin with hand cut chips,yum,yum!)Have a few of this groups hotels booked in the coming months,looking forward to them as well.Thx Mercure for a really nice stay.Cheers:):)

Very lovely room
Reviewed 2 months ago

We stayed for a couple of days as we attended a wedding there. All the staff were exceptional and went beyond to help. The restaurant also served great food, and staff were very accommodating to adapt menu for me as I have a very specific diet.

Find another hotel!
Reviewed 2 months ago

This hotel was a company booking and was selected due to a high 4.6 star rating. The rate for this room is just under $250
p/n. Arrived on a Monday afternoon at approx 4pm after a very early starting at 5am driving for 2 hours and then presenting at seminar. The pictures on the internet were exactly what I saw, the premise is perfect, there is a brilliant pool and a large gym (user pays $8per visit - reasonable). The staff at reception were very welcoming and lovely. My room itself was very comfortable and well appointed and the bed and pillows are perfect! I actually liked the location noting it was approx 5 steps down from main reception desk - was concerned about the potential noise but its very quite. BUT... the only issue with this hotel was the room I was allocated, and the air conditioning system - it is so noisy as every 15 - 20 mins the condenser kicks in and it sounds like a dryer has been turned on IN THE ROOM! To a point I thought the laundry was next door to my room! So after calling desk at 1030pm receptionist (not the same one I spoke to) finally arrived at 1130pm and moved me at midnight where I finally went to sleep at 1am! Woke at 630am and was out the door for another day presenting at seminar at 7am - night reception was still on and said it would be fixed, cannot be moved as hotel is fully booked on Tuesday. Tuesday night was not bad (I did buy ear plugs at the chemist incase) but by the time Wednesday AM rolled in it was getting noisy again. This is my last night here, have ear plugs to assist to block out noise and noise cancelling head set. I usually sleep in a quiet environment but this noise that activates every 15-20mins throughout the night is terrible. Have recorded the noise activation and would posted the video of the noise but no capability to post videos to this forum. If you need semi quiet environment to sleep do not book here in case you get this room and hotel is full so no option but to put up with the noise and its my last night EVER here. Terrible experience for being in such a beautiful environment. All you ammenities are lovely and having the spa attached is handy.