The Hotel Portsmouth
What We Love
- A stylish new boutique hotel housed in a Victorian mansion, with small-plates breakfastThe complimentary small-plates breakfast, afternoon treats and discount to Vineyard Vines online
- The location in one of America’s Happiest Seaside Towns 2015, according to Coastal Living
- The smart design, drawing from motifs of New England past and present
What To Know
- Guestrooms have iPads custom loaded with a map of Portsmouth and guides to the best sites and restaurants in the area
- This cozy retreat only has 32 rooms
- It's a quick stroll to the harbor and into town
Make a splash at a bold New Hampshire boutique hotel. In the town that it’s named for, The Hotel Portsmouth is a TripAdvisor Certificate of Excellence winner that puts an eclectic, contemporary spin on classic New England style. Its home is an 1881 Victorian, and its interiors pair the original woodworking with pieces like leather armchairs and wooden chess boards. Less traditional are the prints and pops of punchy color, signatures of Lark Hotels, which recently renovated the property.
Other Lark touches, like small-plates breakfast and afternoon treats, are also included, as is a discount to preppy company outfitter Vineyard Vines. The real highlight, though, is Portsmouth itself, a delight for seafarers and wayfarers alike (the Times and New York magazine travel sections have both covered it). Here, everything is maritime-themed, from the Seacoast Rep Theatre to the seafood houses of Market Square – and speaking of splashes, don’t forget the Atlantic itself.
The 32 rooms are cozy retreats, stocked with unusual extras, like an iPad with local info, plus wine glasses and corkscrews (an “essential,” according to the hotel). Plush linens and pillows also optimize your bed for sleeping, after your day of taking the town. Deluxe King and Queen rooms come with one king or queen bed, respectively.
One of America’s Happiest Seaside Towns 2015, according to Coastal Living, Portsmouth is a sunny southern-New Hampshire getaway on the Atlantic. Stroll to the harbor and waterfront or beaches (there are several), or engage with the local culture, catching a show at the theater or touring one of the breweries. A more unusual but equally intriguing sight is the Strawberry Banke Museum, a living-history attraction, featuring four centuries of architecture.
How to Get There
We were meant to stay at a different hotel that had AC problem, so we were moved here for the night. The hotel was old but ok. Very friendly and helpful staff at the desk.
The room was nice, but weird. It had a super tiny little bathroom and a weird second room attached to it. We loved the growler in the room for water and used that. The next morinig we went to get the "included breakfast" and there literally was a couple of bagels, coffee machine, so I got us coffee and went buck upstairs instead.
This boutique hotel is built into an old mansion. There is parking behind the hotel and it is within walking distance of the downtown area. The rooms are modern and very pleasant. The breakfast was an upscale continental one with lots of little special touches. The staff went out of their way to be helpful.
My friend and I stayed one night. Overall hotel is charming and we enjoyed our stay. The location is great in downtown portsmouth. A few disappointing things : 1. The room never quite cooled down. I understand that the building is historic and they can only use window units. However, since it was a very hot day (over 90+), the window unit simply couldn’t keep up. It was tolerable but not comfortable. 2. Breakfast was sparce. I knew from other reviews that I shouldn’t expect a large free breakfast. When we got to breakfast at 8:20 or so, the hotel had no more butter for bagels (breakfast starts at 8)! They had also run out of jelly. There were a few other small plates (small meat/cheese on toothpicks, a cherry tomato with a small slice of mozzarella, a peanut and oat protein ball, small jars of overnight oats). Really the bagels were the substance of the meal and they didn’t even have enough condiments. On the way out, I did see that staff added small packs of cream cheese.
First, I want to say my husband is an airline pilot, therefore, we travel quite a bit. We have stayed at some really nice hotels and not so nice hotels. With the amount we were paying for Hotel Portsmouth, I would have consider it one of the nicer hotels. You don't get what you pay for:
We arrived around 12:30 p.m. hoping to check in early as we had a family event starting at 2:30 and it indicates on the website early checkin in is a possibility. We reserved our room on May 9 for arrival on July 14. It was the King Suite which included a sitting area, and separate room with a twin bed and twin pull out which would accommodate our two adult children nicely. Once there, we were told our room was not yet available. No problem. They would let us know when it became available. We returned at 1:30. At that time, we would told there was an "under departure" issue and they would have to give us another room. A king room. No suite, no extra beds, but they would put a blow up on the floor to accommodate us.
I asked to speak with a manager. I was finally given the phone to speak with the Regional Manager, Kenzie. She was unapologetic and said there was nothing they could do as an under departure meant that the people renting the room from the night before had not removed their belongings, and it would be "illegal" for them to do so. I said the room they wanted to transfer us to would not be acceptable has it was not even remotely what I reserved. She offered no solution. That was all they had available. I indicated that I thought it was illegal to put a blow up on the floor blocking the door as it had to be a fire hazard. Then I strongly suggested she look into finding another hotel that could accommodate us. She did. However, it was at the Hilton Garden and only had two queen beds, no separate room or twin beds. She then said they would cover the cost only after I said I would not pay for it. At 11:00 that night we had to walk our bags from Hotel Portsmouth to the Hilton. They did not even offer to to help with transfer of our bags, etc. They did NOT want to nor do I think they really cared to go above and beyond to fix their overbooking mistake. I sincerely felt that someone with more money or prestige was given our room. That was not they only booking mistake, however. My sister-in-law booked a queen suite which she was told would accommodate four people. It only had a queen bed - no pull out, no extra bed. It almost felt like the old "bait and switch." I won't write a review for my sister-in-law, as I am sure she has her own experience to share.
As for breakfast, another horrible experience. Coffee kept running out (for Pete's sake, buy a bigger coffee urn!). No one was there to refill items. One had to search through the fridge or cupboards yourself if you needed something. Don't even get me started on the stack of dirty dishes that kept accumulating. For the amount of money they charge, I expected a lot more. I think the Comfort Inn has better customer service and breakfast than the Hotel Portsmouth. I strongly advise against staying here if you are considering it.
This is not a "boutique." It's a large firetrap-dump with some fresh paint. It's also loud, with many rooms, no soundproofing, and - on the work night we were there - young people in the hallways partying, drinking, and room-hopping. Our room was cramped, with one chair and a chest. The AC was a loud little window unit right next to the head of the bed. The staff seemed to be indifferent - more motel than hotel attitude. Maybe that's the reality - a cheap motel packaged as some kind of a gem.