Atlantis Casino Resort Spa Featuring Concierge Hotel Tower
- Free WiFi
- Handicap Accessible
- Parking On Site
With a stay at Atlantis Casino Resort Spa Featuring Concierge Hotel Tower in Reno (Reno/Tahoe Airport), you’ll be close to Reno-Sparks Convention Center and Nevada Museum of Art. This 4-star resort is within close proximity of Washoe County Golf Course and Meadowood Mall.
Make yourself at home in one of the 824 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. A spa tub and a sauna offer a relaxing way to wind down after a day on the slopes. This resort also features complimentary wireless Internet access, concierge services, and an arcade/game room.
Food & Drink
Grab a bite to eat at one of the resort’s 8 restaurants and 2 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Reno? This resort has 50,000 square feet (5 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.
How to Get There
The Atlantis offers all of the action and amenities of the largest Vegas casino hotel in a smaller and far more friendly package. The employees actually seem to like working here and make the extra effort to make there guests happy. I feel my gaming dollar goes much farther here and even though I am not a high roller they make me feel like one. I have a voice prosthesis and have difficulty communicating so they connected me me to a host, Gina Dizon, who handles all arrangements for me and makes me feel like a high roller while doing so. I live in south Florida and can ride my bicycle to a casino but prefer to travel over 2500 miles just to enjoy Atlantis. It has all I need from world class restaurants and spa to great and friendly gaming and I rarely leave the property once checked in.
When you first drive up and see the very unattractive, dated facade, you realize this is not a very nice place. The hotel check-in is dark, with a low ceiling, and there is a pervasive smokiness because the casino is right there, and upon checking in, you are hit with a $40 per day, mandatory resort fee. It basically includes poor Wi-Fi, a few useless coupons and on-site parking, which we didn't need. Since this is not a voluntary charge, the hotel needs to include it as part of its normal rates.
The hotel room (we upgraded because we were concerned about what the casino and lobby looked like) had been recently renovated. It was large and clean, with a neutral color scheme and a comfortable kingsize bed. Fortunately, we were on a no-smoking floor.
The conference facilities and upscale restaurants are also fairly recently remodeled and are pleasant and again, neutral in color scheme. Bathrooms are clean and newly redone with tile and granite accents. What we found most unappealing was that no matter where we wanted to go, whether to a cafe or the conference facilities, we had to walk through the maze of the casino, in very smoky conditions. There was no pathway anywhere and being forced to walk through the casino or on the second level, the children's arcade, detracts from what they consider their "four star" vibe. This needs to be corrected as we are sure our conference will not return here because conference-goers should be kept separate from the chaos of the casino and the arcade and the smokiness everywhere. Also, the whole main level needs redoing as it is dark and unpleasant. The casino is far from everything and without a car, one is at the mercy of the casino for coffee and food. No shopping or cafes are nearby.
The pool area outside is quite small and the indoor pool under the atrium, also on the small side. Sunday this place was jammed with families and the din under the indoor atrium was appalling. It was much quieter on the other days.
Food was good enough, and service also good. When we requested towels, they came right away, and we found the employees to be friendly.
Would we stay here again? Highly unlikely.
We visit Reno at least once every 6 weeks and we mainly stay at the Atlantis. In fact I wrote a review back in January about how nice the hotel was. In the past couple of months though, something has changed. You would think that when a customer is visiting the hotel as much as we do, we would be treated kindly and occasionally offered an upgrade if available or at least not made to feel like we are an inconvenience. We just stayed there a few days ago. On the morning of check out we got an email saying we had been checked out at 4am. Of course our keys wouldn't work making going down for breakfast a complete hassle. I called to tell the front desk what happened and the person said let me check on that, as if I was making it up. By that time it was almost check out time anyway which I pointed out and was told oh ok. No, so sorry this happened, or anything. I guess they really don't value their loyal customers because in the last couple years we have stayed there probably 30 to 40 times. We have had multiple customer service issues lately, and it seems like it's getting worse. This last time we were asked to change our players card, instead of saying Atlantis it now says Monarch. It seemed like the slot machines weren't the same either. Although we know eventually we will lose the money we bring to gambled with, at the Atlantis it seemed to take a little longer to do so. Not this time. Is this a "Monarch" policy to tighten up the slots? Ugh, I still love their pool area and spa but I think we will be trying a different hotel when we come in October.