The SKYLOFTS at MGM Grand
What We Love
- 24-hour butler service and VIP concierge are included
- Airport pickup and drop-off in a luxury limousine
- Access to the many things the MGM Grand has to offer (dining, gaming, shows, etc.), without having to deal with the crowds
What To Know
- The hotel underwent a slight renovation in 2009
- Two-bedroom LOFTS feature either a foosball or billiard table (based upon availability)
- READ MORE: Where to eat, play and shop in Vegas
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Floating 29 stories above the Strip, this super-sleek Tony Chi–designed hotel-within-a-hotel feels more New York or London boutique than Vegas casino. Private elevators whisk guests from the discreet lobby — all clean-lined minimalism and contemporary art — up to the 29th floor for private check-in.
Bed & Bath
Lofts start at 1,440 square feet and feature Chi’s patented mix of minimalist palette and contrasting textures (think rough-hewn antique wood tables and undulating porcelain sculptures). There’s a graphic playfulness to the design, with checkerboard carpets, low-slung white sofas and pops of red and marigold. Touchscreen tablets control everything from the AC to the sound system to the TV. But the real centerpiece is the bathroom, which has an infinity tub, waterfall shower that doubles as a steam room, and an in-mirror TV.
The service here is as lofty as your perch: Dream and Spa butlers customize beds with special pillows, draw herb-filled baths and burn aromatherapy oils nightly at your request. Your personal concierge can score VIP access to clubs, tickets to shows and prime dinner reservations. And, of course, you have access to the endless diversions downstairs at the MGM Grand, from dinner at Joël Robuchon to the debauchery at the handful of bars to the five pools, three whirlpools, river and waterfalls outside.
In the Area
Toward the southern end of the Strip, the MGM Grand is a perfect home base for exploring Las Vegas Boulevard on foot or via the monorail. Traipse north to the ersatz Eiffel Tower at the Paris Las Vegas casino, then cross Flamingo Boulevard for a stroll down The LINQ, the Strip’s newest shopping, dining and entertainment complex. Towering over it is the world’s tallest observation wheel, High Roller; a nighttime ride gives the best neon light views. After dark, make reservations for the star chef fare at Aria followed by Cirque de Soleil’s Zarkana. For a little retro fun, take the short taxi ride to the Pinball Hall of Fame, the world’s largest collection of machines, or head to the Neon Boneyard, the final resting place of the city’s glittering signs. Have a need for speed? Suit up and put the pedal to the metal at the Richard Petty Driving Experience, where you can drive yourself or ride along with an expert.
How to Get There
Let me preface this review by saying that this was our second visit to the SkyLOFTS at MGM. We had a group of 6 visit the resort last year and we definitely came away impressed and excited for our next stay. From the exceptional service to the outstanding amenities, we were completely blown away from our visit last year.
Now, this year's visit was much different. We had been looking forward to our trip, especially since we had someone new joining our group this year. My wife and I checked in for our group and while things started off well, we quickly realized that time changes everything, including the SkyLOFTS. Much like the MGM player rewards program, MLife, SkyLOFTS had undergone a few changes. I'm not quite sure why MGM is cutting back on the rewards for its loyalists, but it was on full display during our trip.
Last year, we had the luxury of complimentary non-alcoholic beverages in our suite. This year, SkyLOFTS has eliminated that amenity and has started charging $5 for a Coke. Okay, not a big deal. Still, the changes were easy to spot.
The biggest change for us was the service. While my wife and I enjoyed our complimentary pick-up from the airport (Rosie was our driver. They were pleasant and embodied the type of service we expected), the rest of the staff we interacted with either seemed cranky or bothered. When my wife and I got situated in the loft, we let the staff know that we were expecting the rest of our group to check in shortly. They said that was perfectly fine and asked for their names. We provided them the names of those in our group. They said that they would communicate that to the rest of their team in the VIP lounge so that they could be escorted back up to our loft. Well, they were escorted up, but not in a memorable way.
They did not receive a warm welcome in the VIP lounge, but rather interacted with an employee who was clearly having a bad day. She provided a rather quick, cold and non-welcoming vibe before rushing them up the elevator to the SkyLOFT concierge team upstairs. Again, not a big deal, as I understand the complexities and stress of working in hospitality. We all working the industry, so we definitely know that not every guest is pleasant to work with. But our group never asked for anything, nor did we create any sort inconveniences for the staff. We were looking for a memorable visit while watching the opening weekend of NFL football. That's it.
The Loft itself was mostly enjoyable. We did get the same Loft as we did last year (23), but the property is definitely starting to show some wear and tear. From the coffee tables in need of a few touchups to the light fixtures that needed dusting, some of the finer details inside the Loft did not scream $1,200 per night. Still, those are just some of the details that we noticed that we probably didn't pick up on last year. The reason why? Well, the service was better last year. So much so that we decided to visit again. But like most sequels, the magic of the original is so difficult to recapture. We were hoping to make this an annual trip, but given some of the cutbacks in the in-LOFT amenities and lack of memorable service, we're not so sure anymore.
I stayed at MGM Grand a decade ago and since on my annual visit two Vegas I have stayed more central on the strip at the Mirage, Venetian and the Palazzo. I must admit after a decade I had forgot the ouster, grandness and mystique of MGM Grand. I will be back!
Joe Bompartito and the entire staff of Skylofts elevated our entire event to exceptional levels. The attention to detail along with the phenomenal service far surpasses the usual experience. I would HIGHLY recommend working with Skylofts at MGM. A+ rating!