Mandarin Oriental, Las Vegas
What We Love
- Prime location in CityCenter with easy access to the Strip
- A serene, Zen-like atmosphere unusual for Las Vegas
- Ultra-contemporary LEED-certified design
- READ MORE: Where to eat, play and shop in Vegas
What To Know
- There are stellar bars and restaurants but no casinos or nightclubs (they're just a short walk away though)
- The pool is closed from November to February and occasionally on windy days at other times of year
- Free WiFi
- Parking On Site
- Room Service
The opulent, otherworldly interiors of the Mandarin Oriental are more Hong Kong than Vegas. So it’s no surprise that this “Zen City” hotel, with its sustainable architecture, tranquil atmosphere, and non-gaming/nonsmoking policy attracts a particularly stylish set. There’s a hushed sexiness to the Sky Lobby, with its glowing black marble floors, curving art installations and abstract, umbrella-like lights, which float above the lounge. And the other common spaces reference Asian design traditions without resorting to the typical Vegas kitsch. Even Standard Rooms are sumptuously outfitted with chic Asian-inspired furnishings, high-end linens, marble baths, and tech-forward amenities like a futuristic lighting and sound system, electronic blackout curtains, and a 42-inch flat-screen TV (plus a smaller one in the bathroom), all controlled by a touchscreen tablet next to the bed. Thoughtful extras, from champagne glasses to aromatic bath salts, add warmth to the thoroughly modern space. Two lap pools, a plunge pool, and two Jacuzzis float above the glittering CityCenter complex on the eighth floor offer every manner of pampering (think free mini-smoothies, snacks and attendants to clean your sunglasses), while the Asian-inspired spa proves equally indulgent, with 17 treatment rooms, a salon, a yoga studio and a series of heat and water experiences — steam rooms, a hammam, a laconium, an ice fountain and plunge pools — for guests to relax in before or after treatments. Book in advance to score a seat at Twist, the only U.S. restaurant from three-Michelin-starred chef Pierre Gagnaire, or take a culinary tour of Asia courtesy of the airy Mozen Bistro. Afterward, survey the sophisticated scene at the 23rd-floor bar, which has floor-to-ceiling windows that invite in glittering views of the Strip. It’s all the sin of Sin City, with the salvation of escape.
In the Area
Of course, sleeping in the self-proclaimed “Zen City” doesn’t mean skipping Vegas’s sinful pleasures altogether. The hotel is located at CityCenter, right in the middle of the action on the Strip. Futuristic skybridges and trams transport guests to nearby attractions, or you can just get a free ride in the hotel’s Mercedes-Benz. Take the skybridge over to the Daniel Libeskind–designed Crystals shopping district, where Chihuly glass sculptures and carpets made from flowers complement designer baubles by the likes of Balenciaga, Gucci and Lanvin. Your CityCenter location also gives you easy access to culinary heavyhitters, from the three-Michelin-starred Masayoshi Takayama and Jean-Georges Vongerichten to Wolfgang Puck and Todd English. For a little retro fun, take the 10-minute taxi ride to the Pinball Hall of Fame, the world’s largest collection of machines, or head to the Neon Boneyard, the final resting place of the city’s glittering signs.
How to Get There
This is our second time here and now the first time in the Waldorf Astoria. We stayed in other W.A. all over, but this is Las Vegas and this is where the fun is.
Same decor, staff, excellent service by all and our suite is a perfect view of every angle possible!!! The strip, the pool, the Aria, and the apartments across the street. Thank goodness we had some shades closed on our windows!!!
Valet Area was superb as last time.
Daniella, William And Glen were welcoming with their great attitude, manners, and their happy and friendly conversations.
At the front desk, we encountered Jenleen who waited on us with a flawless check in!!!
Our room was spacious, clean, large fun living room, 2 flat screen TV’s, an awesome two person shower, a window front bath tub, which We both used, his and her mirror’s and sink, and a draw safe that we used all the time And we love the Valet closet that we use all the time for deliveries from hotel staff.Great closet!!!
We did eat breakfast at the Zen Rest in which they changed the name just a little bit, but it’s the same menu, same food and same buffet. It needs a little change because a buffet is for guys like me to help my self and take as much as I want, here you have to order your eggs and what ever bread or toast that you want. They serve you behind the sneeze glass. Oh well, maybe we’ll see some changes in the near future.
The pool, in which we spent every day when sunny, had plenty of lounge chairs and the water was warm. You can get your Swimming in due to the long length of the pool. You can easily get your strokes in the water.
Gracious pool attendant’s always there to offer help, take drink and lunch orders and they were...
DIANE, KAINANI, PAOLA, and DENISE!!! Thank you!!!
Nice sized gym with plenty of treadmills, bikes, weight machines, and free weights and TV’s, in which we did use everyday.
And we stopped at the SKY BAR every night for our night cap after dinner at other hotels and gambling, and there is were we met HEEMO who was in control of the bar late at night and made a great conversation!!!
And we can’t forget about WILLIAM the bellman, who helped us when we arrived and helped us when we left!!! Terrific!!!
And finally, WALTER, the in-house Limo driver with his minted out, shiny AUDI, who took us safely to Atlantic Aviation for our trip back East to New Jersey.
Overall, we love this hotel!!! No gambling here, it’s only a short walk to Aria and plenty of shopping across the street at the mall with high end stores. Nice, quiet peaceful, and Zenfully nice!!!
We will be back!!!
Rooms are large and comfortable, staff is friendly but there are a few things I did not like about the hotel itself. Elevators are slow and you need to take two elevators to get to your room (reception is in the 23rd floor) which is a bit painful. There was no coffee machine in the room. Also there was no safe. I did not really like the location which is a bit far from where the action is. Some people complained about the (free) WiFi but it worked well for me. The lobby downstairs is quite unimpressive. And of course there is no casino in the hotel (a plus or a minus I guess). Overall, average given the limitations I noted.
We stayed here twice in the month after Waldorf Astoria took over the hotel. On the first visit we were put in a room with uneven and worn out mattresses. We hardly slept. On complaining that this was unacceptable for a nearly $600/night room, we accepted the promise of a Junior Suite for our return visit. Instead, when we returned we found that our reservation had been cancelled without our knowledge and we were put in an even more dilapidated room that was not even what we had first reserved. Finally, after complaining to the Reservations Supervisor - and a further 3 hour wait - we were moved to a Junior Suite as promised. Not once was even a partial refund offered against the $1k+ we spent there across the two nights we stayed. This was far more than we usually spend on hotels and was supposed to be a special treat. Instead it left us dismayed and joining TripAdvisor just to be able to express our unhappiness.
Very nice room and flawless, friendly service from every person we had any contact with. The Twist Restaurant was amazing! Delicious, imaginative, perfectly prepared food. The pool and Zen Restaurant turned out perfect breakfasts with concerned, friendly service. The Skybar has a fabulous view and fun dishes.
The Spa was very nice for a great massage, nice facilities and professional service.
I want to honor Waldorf for the absolute highest standard of hospitality that made our trip to Vegas a very enjoyable and satisfying one. What a pleasure in a world of mediocre service. Thanks!
We stayed at the Waldorf Astoria and had an awful experience. After attempting to relax by taking a hot bath, I was frightened by water beginning to pour out from the light fixture over the tub that I was soaking in. I screamed for my partner to help me out of the tub and call for help...fearing I might either be electrocuted or that the ceiling would fall through and I would be injured. We needed to pack all of our belongings quickly in order to move into a smaller, less attractive room with fewer windows . My blood pressure was elevated the remainder of the evening. No one from the front desk called to apologize or even check on us. Terribly disappointing and not what I would expect from a Waldorf Astoria. Ruined our last evening in Las Vegas. Only gave it 1 star because I couldn’t give it zero.