Mandarin Oriental, Las Vegas
What We Love
- Prime location in CityCenter with easy access to the Strip
- A serene, Zen-like atmosphere unusual for Las Vegas
- Ultra-contemporary LEED-certified design
- READ MORE: Where to eat, play and shop in Vegas
What To Know
- There are stellar bars and restaurants but no casinos or nightclubs (they're just a short walk away though)
- The pool is closed from November to February and occasionally on windy days at other times of year
- Free WiFi
- Parking On Site
- Room Service
The opulent, otherworldly interiors of the Mandarin Oriental are more Hong Kong than Vegas. So it’s no surprise that this “Zen City” hotel, with its sustainable architecture, tranquil atmosphere, and non-gaming/nonsmoking policy attracts a particularly stylish set. There’s a hushed sexiness to the Sky Lobby, with its glowing black marble floors, curving art installations and abstract, umbrella-like lights, which float above the lounge. And the other common spaces reference Asian design traditions without resorting to the typical Vegas kitsch. Even Standard Rooms are sumptuously outfitted with chic Asian-inspired furnishings, high-end linens, marble baths, and tech-forward amenities like a futuristic lighting and sound system, electronic blackout curtains, and a 42-inch flat-screen TV (plus a smaller one in the bathroom), all controlled by a touchscreen tablet next to the bed. Thoughtful extras, from champagne glasses to aromatic bath salts, add warmth to the thoroughly modern space. Two lap pools, a plunge pool, and two Jacuzzis float above the glittering CityCenter complex on the eighth floor offer every manner of pampering (think free mini-smoothies, snacks and attendants to clean your sunglasses), while the Asian-inspired spa proves equally indulgent, with 17 treatment rooms, a salon, a yoga studio and a series of heat and water experiences — steam rooms, a hammam, a laconium, an ice fountain and plunge pools — for guests to relax in before or after treatments. Book in advance to score a seat at Twist, the only U.S. restaurant from three-Michelin-starred chef Pierre Gagnaire, or take a culinary tour of Asia courtesy of the airy Mozen Bistro. Afterward, survey the sophisticated scene at the 23rd-floor bar, which has floor-to-ceiling windows that invite in glittering views of the Strip. It’s all the sin of Sin City, with the salvation of escape.
In the Area
Of course, sleeping in the self-proclaimed “Zen City” doesn’t mean skipping Vegas’s sinful pleasures altogether. The hotel is located at CityCenter, right in the middle of the action on the Strip. Futuristic skybridges and trams transport guests to nearby attractions, or you can just get a free ride in the hotel’s Mercedes-Benz. Take the skybridge over to the Daniel Libeskind–designed Crystals shopping district, where Chihuly glass sculptures and carpets made from flowers complement designer baubles by the likes of Balenciaga, Gucci and Lanvin. Your CityCenter location also gives you easy access to culinary heavyhitters, from the three-Michelin-starred Masayoshi Takayama and Jean-Georges Vongerichten to Wolfgang Puck and Todd English. For a little retro fun, take the 10-minute taxi ride to the Pinball Hall of Fame, the world’s largest collection of machines, or head to the Neon Boneyard, the final resting place of the city’s glittering signs.
How to Get There
Booked through AMEX FHR program, wanted to plan a surprise for anniversary and there was some confusion on the room upon check-in. Apparently there was some last minute changes to our room.
Nothing was there as planned however Iliyana was very responsive and helpful throughout. She went above and beyond to make sure that the surprise would be done when we returned and even added some extra touches due to the previous mishap.
The hotel staff were also great checking in on how my stay was through text and asking if we required anything else.
Definitely a great hotel to stay at if you like a more peaceful/classier smoke free environment. One thing to note is a lack of outlets close to the bed which is quite inconvenient to charge your phone.
I live here and this is one of my favorite places to bring guests or have a romantic time with hubby! The tea service is spectacular not to mention the view. Lingar in the tea room til after sunset.Stay for cocktails in the bar.
We chose WA Las Vegas because of the location, since we’ve previously stayed at Vdara and Aria, and just like other hotel without a casino, it’s quiet and doesn’t have any of the smoke smell. Was upgraded to the strip view room, which is kind of nice but we’ve been to Vegas so many times, we were numb with views. The breakfast was a $25 credit for diamond member per person per room. We ordered the Japanese bento box, it was delicious and very filling despite the price point. Also got a cup cake for birthday celebration. Wonderful place to stay if you don’t gamble. Parking is valet only but you can self park at Aria and it’s about a 3 minutes walk or so.
What do you get for being a Hilton diamond member? Well we got 2 bottles of water. We were wanting to take a quick fun 1 night trip to Vegas. Instead the legendary Hilton Waldorf service did everything they could to ruin our trip. We arrived at the hotel a little after 1 pm. We did not expect a room and were told that a room was not yet ready. They wanted to ‘upgrade’ us to a higher floor. I don’t know how a floor is an upgrade when it looks at basically the park mgm which is a super boring building. We went to lunch expecting our room to be ready about 3pm when check in starts, the hotel is aware we are onsite and at lunch waiting for our room. We returned to the lobby about 3:45 to be told our room was almost ready a manager needed to inspect it. We skipped the inspection and got into our room. Since we arrived early they had our bags, 45 minutes latter they still had our bags. So we called anxious to get our 1 night started. We got our bags ‘expedited’ and they finally showed up 15 minutes latter, 1 hour after we first entered our room. How long before we entered the room did they know what room was assigned? The breakfast benefit at this hotel is crazy restrictive and makes the breakfast for most no benefit at all. As diamond members we were certainly treated as bothersome guests who were lucky to be in their hotel. 2 hours after we had checked out at the front desk we got a text asking how our stay was going. That was just the perfect example of the way the entire weekend went, 2 hours late and the apologies followed by more apologies. At least while you are waiting on the staff you can be entertained by there robot pepper in the lobby. Maybe soon pepper can teach the management about proper customer service.
The hotel itself is very nice. I know they’re renovating later this year but I enjoyed the “oriental” theme from the previous MO and loved the decor of the room. Except for a wall outlet that was hard to reach and bent to where it was nearly impossible to plug a phone charger, we were very happy with the room. Where they fell short was their failure to meet expectations of their Hilton Honors members.
Without sounding entitled, I’ll note that Hilton Gold and Diamond members, which I have been for the past 3 years, have the added perk of preferred room upgrades. Due to two flight delays we landed after midnight and were told all strip views were sold out. That’s understandable but I don’t understand why they would place loyalty members in the lower floors. Not only was I not impressed with that decision but there were a few cues in the room that led me to believe it was very recently occupied and not thoroughly cleaned before our arrival.
First there was a thank you note addressed to another gentleman. I called front desk and asked if we were in the correct room. I didn’t want the gentleman who’s name was on the envelope to come in the middle of the night, but we were assured we were in the correct room. The second thing I noticed is that the decorative bed cover was placed in the closet and not on the bed. Usually that’s done with housekeeping after they cleaned a room but expect the same guest to stay for multiple nights. Lastly I discovered the next morning that there was a bucket of half melted ice in tray. As we didn’t get any ice from the ice machine it must have been left by the previous guest.
I came to the conclusion that either housekeeping barely cleaned our room and it’s a crap shoot whether they actually gave us fresh sheets or not, or the gentleman who checked into our room before us moved some stuff around before deciding he was also unsatisfied with being on a lower floor and asked to be moved. First impressions matter and the Waldorf Astoria dropped the ball on this one.