JW Marriott Las Vegas Resort & Spa
What We Love
- With a choice of 11 on-site restaurants, you don’t have to venture far for variety
- Free shuttle to the Strip is available for guests multiple times a day on both weekdays and weekends
- Designated golf concierge can arrange preferred tee times at the adjacent golf course
What To Know
- Summerlin is a quiet residential neighborhood about 20 minutes from the Strip
- The fair-weather outdoor pool is usually open from early March to October
- Free WiFi
- Golf Course
- Parking On Site
- Room Service
Set on 50 acres of gardens, this Mediterranean-style getaway feels a world away from the madness of the Strip. Spacious contemporary rooms (starting at 560 square feet) hint at Old World glamour with damask-print bed throws, flowing curtains and wrought-iron lamps. Foodies can choose among 11 on-site restaurants, offering American classics, Italian fare, Japanese Teppanyaki, wine-paired tapas and Irish Pub grub. The onsite golf concierge can arrange tee times at the adjacent TPC facility or at any of the eight nearby courses, and the 24-hour staff can take care of just about everything else, from a Desert Stone Therapy massage at the 11,000-square-foot Aquae Sulis Spa to reservations at the intimate Round piano bar in the 50,000-square-foot, European-style casino.
In the Area
Many upper-crust residents of the quiet residential Summerlin make up the devoted golf community, which is why this affluent town plays host to nine championship courses. Take a swing at the Johnny Miller-designed Badlands Golf Club flanked by Nevada’s majestic Red Rock canyons, or, for a more scenic backdrop, play a round at the Las Vegas Paiute Golf Resort in the foothills of the snow-capped Sun Mountain. Of course, a trip to Vegas is not complete without time on the Strip, and the resort runs a free shuttle three to five times daily, so you can press your luck without worrying about calling a cab. In case you lost it all, you can always escape to the more than 30 miles of hiking trails at the sandstone-dusted Red Rock Canyon National Conservation Area, just 20 minutes from the resort.
How to Get There
It’s a bit away from the city “strips” but one gets free ride
It’s quite and peaceful with a lot of options within the hotel to spend some quality time. Options for food one wants to eat. The service offered by staff is great
Really impressed with niceness of staff! Our room was huge, probably not a regular room though as was our honeymoon. Grounds really nice and peaceful. Also got book of coupons and breakfast with package!
Was very pleased with 6th floor room. Valets and Hotel Staff very attentive and serving to please. Spa and services excellent.
The casino was dingy and small, but by design I believe. I migrated in and out and when I finally decided to hit the tables, this witch of a dealer felt she needed to micro-manage how everyone at the table was playing. If I could use the C word, I would.
After about the 6th hand just about everyone at that table simply got up and left at the same time. Want to keep high rollers at your tables, don’t have witchy self entitled dealers who think they are a gift to blackjack! If they were, they’d be on my side of the table, not dealing.
Other than a crappy dealer at the tables, the rest of the stay was very good, room was clean, but not the cleanest, I’ve stayed at in Vegas.
Frankly, when I return, I would stay downtown or on the strip, because of the table dealer. If I want to be treated like a 5 year old spending my allowance, I’ll call my Aunt, thank you very much!
Before writing this review, I asked to talk with the hotel manager. I don’t write negative reviews without first trying to resolve the issue with the hotel directly. Zachary, one of the JWM managers that called me back was unable to help, so I’m sharing it here….
This is a beautiful property, nice folks, especially at the spa and maintenance areas. So why 2/5?
When I stay at hotels or resorts for business or family getaways, I hope/expect that if there are maintenance issues like pool closures/construction/noise/etc that the hotel discloses those issues clearly on their website so customers can decide if it’s worth the inconvenience. I’ve seen many instances where hotels display messages on their reservation page explaining what issues customers may encounter accompanied by the dates the hotel expects the issue to occur.
One of the main reasons we picked JWM Summerlin was to use the great looking pool. Unfortunately we were told at check in the pool was closed for winter. We were then told that the Jacuzzi heater isn’t working so we can’t use that either. One of the maintenance folks told us that the Jacuzzi heater has been an ongoing problem.
We learned that the only pool/Jacuzzi available is the 18 and over Jacuzzi. I have 2 kids under 12. All of the pool gates are locked. Grrr. I asked the front desk to have a manager contact me.
When Zachary from JW Marriott Summerlin called me, I explained everything to him that I just outlined above. Zachary shared that the resort website does say that the pool is closed during the winter time, but that I had to have clicked through to the pool section to see that information. And there’s the rub…..
I didn’t click on the pool link, so that’s my bad. But I also didn’t click on the restaurant link to see if the restaurant was open. I didn’t click on the activities link to see if all were available. I did what I think most people do, which is rely on the hotel to be forthright with known issues and display them prominently to avoid this problem.
Zachary continued… he said that JW isn’t unique with this and that all resorts in Las Vegas shut down their pools for winter time. This may very well be true. It does not explain why his hotel isn’t more forthright about this issue.
To his credit, he did offer to see if there was a room available at the other Marriott hotels with open pools. The problem is that those hotels are on the Strip, about 25 minutes from where we need to be. While I appreciated his offer, I thought it odd that regular Marriott hotels kept their pools open, but the top of the heap JW Marriott closed theirs. How are customers supposed to know this??
I asked Zachary if he could find a local pool in the area that we could use. He said I would be on my own if I wanted to do that.
I don’t work in the hospitality industry, but I’m guessing “On my own” isn’t exactly how a customer should walk away from an interaction when asking for help.
Like most families, my wife and I both work so family time, especially during Thanksgiving, is really important. It’s disappointing to have to encounter this type of issue at any time, but on a family getaway… not cool.
I know this is a first world problem and no one lost a limb or a house, but when you go out of your way to stay at a resort, you’d hope for better.
Hotel is good with oversized guest rooms. Valet parking a breeze and really good staff. Check in was flawless and hotel portion is small enough to not crowded.
The Casino down a long hallway was however a giant disappointment. More smoke than any casino we’ve been to. Cocktail service was non existent and the machines were old. Tables were few and old.
If they got new machines, had cocktails, and got an air system - maybe, but we probably won’t be back. Clothes still smell like smoke and we were only there for 20 minutes.
Of course if you wanted to smoke and could not afford cigarettes, this would be the place for you! Just breathe.