Golden Nugget Las Vegas Hotel & Casino
What We Love
- A 200,000 gallon, shark-filled aquarium is the center of a three-story pool complex, and you can waterslide right through the tank
- The Gold Tower is one of the best values in Vegas
- Check out the Hand of Faith, the largest golden nugget ever found at 61 lb., 11 oz.
- The hotel opens right onto the covered Fremont Street Experience, and you can walk to all of the Downtown attractions
What To Know
- Two of the three towers have pet-friendly rooms, for a fee
- A resort fee per night will be collected at the property upon check-in
- Smoking is limited to the casino and a very select group of rooms in the older towers
- Handicap Accessible
- Parking On Site
- Room Service
Golden Nugget is one of the few downtown hotels that still fits in with Fremont Street’s retro Vegas history. Its so famous, it’s been a character in its own right in films like Diamonds are Forever, Smokin’ Aces, and the reality TV series The Casino. Its purchase in 2005 by Landry’s (of steakhouse fame) has made the Golden Nugget a culinary hit as well with restaurants like Vic & Anthony’s steakhouse (just like the Houston original), the Amalfi-inspired Grotto and Chart House, which surrounds a 75,000 gallon tropical aquarium packed with more than 1,000 fish. In the last decade, more than $315 million in renovations have made the traditionally good value rooms one of the greatest around; the Gold rooms are modern and neutral-hued, with LED lighting, backlit bathroom mirrors and 42-inch flatscreen TVs, as well as comfy new Serta mattresses. The casino itself has been revamped, with clubby wood walls and gorgeous blown-glass lighting; and you can walk right into it from the Fremont Street Experience, past convivial outdoor lounge areas with firepits. Although it has traditionally drawn an older, value-seeking crowd of serious gamers, the fun, 200,000-gallon shark-filled tank-side pool is getting packed with a younger crowd eager to check out the hip restaurant and bar scene in gentrifying Downtown.
In the Area
Golden Nugget is right inside the juggernaut lightshow that is the Fremont Street Experience (look up! The SlotZilla Zip Line is spitting riders out of the largest slot machine in the world just overhead). Walk a couple of blocks east, though, and you’ll reach the Fremont East district, a walkable stretch of hip lounges and great restaurants. Some of the best include Le Thai, a tiny joint packed with Downtown’s power brokers and hipsters alike, and Park on Fremont with its chicken and waffle sandwiches and its antique-filled backyard (don’t miss the secret outdoor room with the seesaw). Nearby, Carson Kitchen, by the “Rock ‘n’ Roll Chef” Kerry Simon, serves elevated comfort food in a renovated flophouse. Vegas history devotees will love that they can walk just a few blocks to the Mob Museum, the Neon Museum (go for a night tour); and Atomic Liquors Lounge, the oldest freestanding bar in Las Vegas, whose roof once served as a viewing platform for the nuclear blasts from the Atomic Test Site, 65 miles away. It still serves a mean cocktail.
How to Get There
I recently stayed at the Golden Nugget for a quick weekend trip. We had always wanted to stay in old Vegas. I had a corner suite, king bed in the Rush Tower. It was huge. 2 TVs, a living area with small sectional couch, a vanity area, bathroom had 2 sinks and a shower with 2 heads(so great)! The only reason I'm giving this a 4 and not a 5 is the loudness of the music from Fremont street. They did provide ear plugs, but the base from a concert was just loud. I used the earplugs and fell asleep, and once asleep slept GREAT! Just a bummer the noise could still be heard. We did spend one day at the pool, you have to pay for chairs and that was kind of a bummer...but its Vegas, right?!! We also ate at the Claim Jumper for breakfast one morning and it was fantastic!
I would not stay here again. There were several great staff members, however, after having an experience with three men that were aggressive, the head of security at the time Omid, if he is the voice of the hotel, I would RUN. I would never feel comfortable having any single girl friends be here. Omid made the situation worse, he had no idea how to bring the anxiety levels down, instead he made a situation that could have been handled fairly easily, far worse. Hotel rooms were clean enough, can see some worn items. the pillows were like sleeping on a bed of pea gravel, all lumpy.
I'm going to start this review out with the worst and then go from there.
We got to the hotel with no problems and checked in with no problems.
The way the Golden Nugget had to set up our reservation, we had to pay for the 1st night and then pay for the other nights when we arrived. ... this is where (according to them) the problems all started. Apparently this caused us to be on a checkout list after our 1st night (however the couple traveling with us, had the same exact reservations and for some reason they were not shown as checking out after the 1st night)
We came back to our room around 1:35 pm on the 2nd day and found the housekeeping staff with our bag down in the floor, elbow deep, going through all our stuff. We had left the bag zipped and hung up on the bathroom, but she had it down on the floor digging through it.
I asked her "are you going through our stuff" and she responded "is this your room?" I told her yes and she ran out of the room. My husband called the front desk and the housekeeping staff girl said that she was going to call security.
Now remember...we had not checked out and all of our stuff was still in the room. After looking through the room we found that some of our items were missing.
I asked the housekeeping girl where our stuff was and she told us that it was Golden Nugget policy that if a guest leaves anything in the room on checkout that the staff gets to go through it and keep what they want from the room. I told her that we had not checked out and I wanted our stuff back.
We realized that some of our missing stuff was thrown in a trash bag on the bathroom floor (my husbands tennis shoes, phone charger, cosmetics and cups!) I then went through the bag and found that we were still missing our travel fan and our other phone charger.
I asked the housekeeping girl where those items were and she said that she had them on her cart. She then went to her cart and dug through a stack of towels on the bottom of her cart and pulled out a plastic laundry bag that contained our fan. The fan had been triple bagged in Golden Nugget laundry bags. I told her I also wanted our other phone charger back and she pulled it out of the cart, also from between the stacks of towels.
About that time a female security guard arrived at our room. The security guard was more worried about the female housekeeper than us and our stuff. She told the housekeeper, "It's ok Boo." and then looked at me and told me that she (meaning the housekeeper) was just young and scared.
My husband was on the phone with the manger and the manger asked to speak with the housekeeper and the security guard on the phone, which he did.
At not time did anyone ask us to make a report or write a statement about the incident or tell us that if we wanted to "Officially report this" we had to do that.
We went down and talked to the manager Aldo face to face and told him how upset we were about this. He said initially that they would waive one nights resort fees. After further discussion he said that with the photos that we showed him and what we told him, that he would waive all nights resort fees. He also said that he would turn it over to housekeeping and security and someone should call us.
Aldo also said he could move us rooms if that made us feel more secure and I told him that it did not, because his employees would all still have keys to our room and could come in at any time, so moving rooms would not change anything or make us feel safer in this hotel.
Two days later, still no phone call, we went back down the desk to talk to Aldo, he seemed surprised that we were back and said that he thought we were satisfied with the outcome of this situation. He actually even put on a surprised face for dramatic effect!! That is when they said that we would have to write a statement and report it to security.
So we then had security come up to our room and take a report and statement. The security guard was a different person this time and he seemed very surprised and irritated that this was not done by the original security guard that showed up. I told him that she was more worried about taking care of the housekeeping girl and was not concerned about us at all.
I also told him that looking back on the situation, I was concerned that this might be a common scam run by housekeeping and security.
So...as I write this, I have still heard nothing back from anyone at the hotel.
We had two days of our trip that we spent almost half of our day dealing with this situation, created by Golden Nugget staff.
As we were leaving, I further expressed our concerns to Aldo and other employees, however they did not care, because we were leaving and would be out of their hair!
As for the rest of the review of the experience...
Well...the above pretty much ruined our entire trip. Anytime we were in the room, we made sure to double lock the doors for fear of employee retaliation towards us while we were there.
We packed and unpacked our room every day, so nothing else would be taken or rummaged through. That took time to do every time we left and got back.
We left no food or drinks out for fear of contamination to those items, since we did not know what else the employees might do to us.
After that initial incident, our bed would be made, but we might get two towels one day, three the next. Restocking was very hit or miss.
It just made for a very bad experience and we will never be back there again. We will also tell everyone we know, choose somewhere else to stay. There is no customer service at this hotel. They know they have a captive audience and will be gone in a short amount of time and then after that they don't have to worry about you anymore...instead of trying to regain your business next time. They could care less!
We knew we had to worry about pick pockets and thieves while we were out and about, but didn't realize it should be a constant worry from the hotel staff.
So...the rooms in the Rush Tower are large.
They are surface clean, but need a good deep cleaning. The main walk around area is vacuumed but the edges and corners are dirty.
The towels and linens were clean.
The bed was comfortable.
There were not a lot of outlets for you to plug in charging devices.
The rooms were very quiet. We only heard other guests a handful of times and that was the neighbors slamming their doors as they went in and out.
The room we stayed in had a tub/shower combo. The tub was high walled and since I'm short, I had to be very careful getting in and out. The floor of the tub was slick when it was wet and soapy.
So there's my review..
I anticipate some snarky response from Golden Nugget management on this to point out how and all the things we did wrong and a sorry for your bad experience but come back and we will try to make it right...
Well to that I say you already had more than enough times to make it right and didn't.
So... I would use extreme caution when choosing this hotel.
I signed up for a promotional fee of $69 per night without any resort fees. When I arrived at the front desk I found out my per night fee was $79-$101 per night for my four nights. I signed up for the promotional fee through the Bar Poker Open website and link, somehow the per night fee changed and I did not catch it. Even though I'm a regular customer of Golden Nugget they refused to honor the $69 per night fee. Lost my business.
Resort fee is $32 a day and provides free parking, boarding pass printing, wifi, gym and two bottles of water. Rooms are nice, air conditioning works great, but there is no in room coffeemaker or fridge. Elevators are slow. Is it worth the price...maybe.