Hotel Deco XV
What To Know
- The hotel has free shuttle service that can pick you up and drop you off anywhere within a three-mile radius
- Guestrooms have full body, multi-stream showers
- Free WiFi is spotty
- Free WiFi
- Handicap Accessible
- Parking On Site
With a stay at Hotel Deco XV, you’ll be centrally located in Omaha, steps from Orpheum Theater and minutes from Spirit of Nebraska’s Wilderness Park. This 4.5-star hotel is within close proximity of First National Bank Tower and Holland Performing Arts Center.
Make yourself at home in one of the 89 individually decorated guestrooms, featuring refrigerators and plasma televisions. Your pillowtop bed comes with down comforters, and all rooms are furnished with sofa beds. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Spa, Wellness & Premium Amenities
Pamper yourself with onsite massages or enjoy recreation amenities such as a fitness center. This Art Deco hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride on the complimentary shuttle, which operates within 3 mi.
Food & Drink
Grab a bite to eat at the hotel’s restaurant, which features a bar, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges.
Business & Travel Amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Omaha? This hotel has 5000 square feet (465 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary (available on request), and a train station pick-up service is also provided at no charge.
How to Get There
First, this is Nebraska, so considering the landscape, do not expect the same sort of modern hotel you'd get elsewhere in the USA. Second, the service is okay, not great. They seemed rushed and generally disinterested in helping out the customer, but they did give us a drink coupon which was nice. The room was nice, beds were comfortable and shower was fantastic, HOWEVER, there was dirt and dust built up around the window. Valet is also 22/23$ which for one night, I was hesitant to pay, but oh well. For one night, this sort of cheap hotel disguised under modern aesthetic is fine, it does the job especially if you care that your trip to Omaha looks great on your snapchat or instagram.
I made a reservation and couple of days later phoned to reserve an in room massage for my wife and me as advertised on the website. Talked to a man who professed to be the manager/concierge and he curtly told me that the hotel did not offer the service. After a few words he became agitated and said with attitude that he "would be happy to cancel my reservation". I agreed and reserved another hotel.
A few days later I received a bill for the cancelled reservation. I emailed the hotel and explained what happened and I never got even the courtesy of a reply.
Too many other nice customer friendly hotels. No need to put up with rude dismissive employees with zero people skills.
First, the upside: It's a nice-looking building on the outside and in the lobby.
But it's not even remotely a four-star hotel. Our room's floor was absolutely disgusting to the point where walking around barefoot required regularly rinsing your feet off in the bathtub. See the pic of the bottom of my foot taken after walking across our room right after they finished cleaning it.
Speaking of cleaning - we came back to the room one afternoon at 4 pm intending to take a nap. They still hadn't made up the room, so we called downstairs and asked if they could please clean it after we were done napping. They said that wouldn't be possible, and our choices were leaving the room while they cleaned it, waiting for them to get there and clean it, or not having it cleaned. Ok, not exactly the kind of service I'd expect at a hotel that advertises itself as four-star, but whatever.
Then they arrived to "clean" the room. No wonder it was so filthy! They did virtually no cleaning, and didn't touch the disgusting floors. I don't mean to harp, but seriously, those floors....There were also stains all over the carpet in the hallway, lending to the hotel's generally dingy feel.
The shower, which would have otherwise been actually fairly nice, leaked horribly and caused us to have to use towels to mop up the pool of water that would form outside it every time we showered.
The service was also pretty mediocre. We called for extra towels once to deal with the shower leaking issue, but they just never arrived, for instance.
Where to start. They charged me 3 additional times for rooms that I had prepaid online. Then they charged me as a no show because they didn't register that I had checked in. This led to me not being able to find my adult daughter between the lack of cell service and them not knowing what room she was in. The ac was broken in our room. They moved us to one with a broken shower. The incompetence of the staff in almost every interaction is amazing. If you're planning a trip to Omaha, I suggest anywhere else.
This was not a great hotel experience. My husband and I travel to many places and have a lot of hotel experiences. This ranks up there with one of the worst hotel experiences. It wasn't the room...it was fine. It was clean. It was the hotel staff. From being overcharged for the room, having to call and talk to the staff about the charge, being hung up on multiple times and having staff that really had no idea what they were doing. We had our car valet parked and when we requested to get our car, was told it would be at least 30 minutes before they could get it. We asked if we could just go to the garage and get it ourselves and were told that we couldn't. We try to be very accommodating guests, but this was just one bad experience after another. Sorry Hotel Deco, you need to train your staff better in hospitality.