- Parking On Site
Located in Omaha (NoDo District), Hilton Omaha is minutes from CenturyLink Center Omaha Convention Center and TD Ameritrade Park Omaha. This 4-star hotel is within close proximity of Lewis & Clark Landing and Bob Kerrey Pedestrian Bridge.
Make yourself at home in one of the 600 air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Wireless Internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Don’t miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include wireless Internet access (surcharge), concierge services, and gift shops/newsstands. Guests can catch a ride on the complimentary shuttle, which operates within 2.00 mi.
Food & Drink
Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include wired Internet access (surcharge), a business center, and limo/town car service. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is complimentary (available 24 hours).
How to Get There
This is normally our “go to” hotel when we visit Omaha, but we will be shopping around next time. We tried to check in at 4:15 & gentleman at the front desk told us to come back in 45 minutes-an hour. Refused to take our phone number to call us when a room was available. So we waited around and finally got a room a little after 5:30 pm! But, it wasn’t on the executive floor...which is what we had reserved in JUNE. But, we were told that we would still pay the same rate for the executive floor??? We would get access to lounge...which is apparently empty on weekends? (There is no mention of this whatsoever on the website) Not sure what giving us access to an empty lounge was supposed to do for us. We were given a certificate for ONE appetizer (with limited choices) at the tavern in the lobby. When we tried to use this, we were told that they weren’t serving food, because they were too busy. We didn’t make it down to the lobby for breakfast (since it ALSO was not in the lounge...ALSO not mentioned on the website). So, basically we paid for an executive room for nothing. Omaha Hilton got us for an extra $50 or so...good job, guys! I noticed that Marriott down the street is building a skywalk to the event center. Better watch out! I know we are!
Spent two nights this weekend and YES the hotel was absolutely packed! Good news was that the shuttle service for the wedding I was in town for was fabulous and the driver was delightful. Additionally, the waitstaff in the restaurant and bar were amazing the place was packed and the service was very good, food was fantastic and staff was very friendly and helpful. Now for the not so good service ... housekeeping was horrible and front desk lacked basic service skills ... It all started with Friday night arrived late after delayed flight and event for a late dinner - reservation was for 4 people and yet we had just 2 towels in the room - knowing we had an early morning I called and asked for towels - 1.5 hours later no towels ... went to bed. Called in the morning and begged and towels 3 arrived 20 minutes later. Went to breakfast came back to room about 4 hours later and the room was not cleaned. Housekeeping stopped by to clean and we asked her to come back in 30 minutes as we were dressing - came back to room at 11pm at night and guess what room not cleaned - all towels were still damp and when I called the front desk the response I got was less than helpful and when I got frustrated asked for some compensation I was told I could speak to the front desk manager - after replaying the past 29 hours I was then offered 1 night free for my stay - no apology just 'well I will comp tonight for you!' UGH - great bar, wait and shuttle teams! Front desk needs training on customer support and follow up and the housekeeping dept is just a disaster - how can you just miss a room - there is a system I am sure to track what rooms have been cleaned and which have not!! OH and really no safe in the room??
Let me start by saying that I have consistently stayed at the Omaha Hilton for the past 10 years. We prefer to spend a little more for the Executive Level because the added amenities are worth the cost. Unfortunately, this trip has altered my outlook. When we checked on a Friday night we were surprised to learn that the Executive Level offerings had changed. (No mention of this on the Hilton website)
The front desk informed us that snacks and cocktails are no longer offered in the evening. Instead, we were provided with two coupons for one free appetizer in the Liberty Tavern Lounge. (Must choose between buffalo chips, margherita flatbread, charcuterie plate or pulled pork sliders.) These coupons were not used. It is much easier to grab a quick bite and a glass of wine in the lounge while relaxing with family. I had no desire to go to a loud, crowded bar, off the hotel lobby, with my 13 year old daughter.
The front desk also advised that breakfast was no longer served on the Executive Floor, instead we could enjoy a free buffet in the Liberty Tavern and provided us a business card with the hours. Breakfast in the Tavern began at 7am- which was cutting it close, since my daughter needed to start dance convention classes at 7:30am. However, we had already paid the extra $ for the convenience (ha!) of Executive Level breakfast, so we decided to go. Upon our arrival to the hostess desk, another mother and daughter were waiting to be seated. They, too, were staying on the Executive Level and faced with the same time crunch. Though hostess advised them they were not on the approved list for a free breakfast and had to call the front desk to confirm. After a short time, it was sorted out and they were seated. When it was our turn, we were told the same thing. We were not on the list of Executive Floor guests. The hostess once again called the front desk. The front desk told the hostess we were not staying on the Executive Floor. The hostess condescendingly told us we would need to pay $14.99 each for the breakfast buffet. Keep in mind, I chose to pay $50 more for the Executive Floor. At this point, it would have been cheaper to get a regular room and pay for two breakfast buffets. Once we were seated, I went to speak with the front desk personally. The employee pulled up my information and confirmed we were Executive Floor guests and provided me with two coupons to give to the Tavern.
The bright light in all of this was our waiter. I wish I had gotten his name. He was kind and gracious, not casting judgement or patronizing as other staff had. He explained that the hotel recently brought on a new manager. Therefore, several changes were being implemented and they were still working out the kinks. The buffet itself was also wonderful. There was a huge selection of warm offerings and everything was well-stocked. Overall, however, this stay at the Omaha Hilton was incredibly disappointing. I plan to look at other options when staying in downtown Omaha.
I have been in this Hotel almost one or two times in a year for business. This trip I had a late check in, my room had a broken tolilet tap, shower curtain and all electricity outlets in the TV console without power.
Recommendation, go to the room before you decide if it is in excellent condition, they are remodeling some of them, make sure yours is one of them.
They have a delicious hamburger in the room service menu!
The hotel was very nice. We stayed on the 8th floor. Beautiful views. The bar and bar food was a little pricey. It is in a great location, close to all. We walked to downtown and ran into a police on horse back. It was so much fun, misty weather and all.