ITC Maurya, a Luxury Collection Hotel, New Delhi
- Parking On Site
With a stay at ITC Maurya, a Luxury Collection Hotel, New Delhi in New Delhi (Chanakyapuri), you’ll be close to Dhaula Kuan and Rashtrapati Bhavan. This 5-star hotel is within close proximity of Nehru Park and Teen Murti Bhavan.
Make yourself at home in one of the 437 individually decorated guestrooms, featuring refrigerators and LCD televisions. Satellite programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms have jetted bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and complimentary newspapers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you’re looking for recreational opportunities, you’ll find an outdoor pool and a fitness center. Additional features at this hotel include wireless Internet access (surcharge), concierge services, and a hair salon.
Food & Drink
Enjoy a meal at one of the hotel’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar.
Business & Travel Amenities
Featured amenities include wired Internet access (surcharge), a business center, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
How to Get There
During week ending Friday 15th December a hotel room in the city was not available. I checked in on the Friday only amazed to see the Lobby packed with guests.
But what amazed was the efficiency of the Front Office staff in managing all the guests efficiently under the leadership of Abhishek Menon, Front Office Manager.
Keep your trust in this hotel ITC Maurya.
They make an 'effort' every time one visits.
They make an 'effort' to remember what you like and don't.
They make an 'effort' to provide service with a smile.
However, it's the staff that works here, that I would like to applaud and appreciate, they make each trip a memorable one!
Expensive, big, yet disappointing. If you can't escape because your organization booked you in, fine. But if you are a traveler visiting India, the same or better comfort can be found for a third of the price. After paying £260 a night we found that internet was not included in the price and we would have to pay extra for it! It is located away from most historical places and a taxi is needed for anything outside the hotel. The bed was comfy, though. The restaurants in the hotel itself are either very expensive or mediocre and pricey.
I had stayed in ITC Maurya few days back n experienced the real hospitality offered by ur staff member Archana at front desk.she welcomed me with a charming smile n took my checkin very swiftly as expected.then taken me to my room I didn't like the room view so she suggested me for the other room n got the keys to show me. I was really tired of work entire day busy in meetings however she assumed that n asked me to hv a masala tea or coffee. Really aapreciate that she has the courtesy n caring behaviour. Not only this she explained all the amenities available at hotel including breakfast n suggested me to go for spa or massage later. I felt great about it. I will come back soon just bcos of the true n responsible hospitality. Thanks Archana! Ok
We went there one evening for coffee and dessert at approx 6:30 pm. Their cafe (empty at that point in time, given dinner time in Delhi typically starts at 8/9 pm). While making a note for table for two, the guy at the entrance asked us if we are having dinner. When we told him we just wanted coffee and dessert, he said they are fully booked and can’t serve us and that we should go sit in the lobby to get coffee. Just for fun I asked him “what about if we would like to have some dinner too?” And he said ‘I may be able to arrange a table for that’. This wasn’t their restaurant. This was their cafe. We went to their lounge as directed and the lounge turned us down too as they don’t serve warm desserts, simply pastries. The pastries were no different than what one might get at students cafe Rainbows across from IIT Gate - the most typical standard chocolate pastry, pineapple pastry and black Forrest pastry. They are stuck in time and the whole innovation phase and people moving onto premium chocolate and warm desserts seems to have passed them by. I can understand hotels trying to manage profitability by encouraging only dining patrons and discouraging those having anything less than that but there is a subtle way to do that. Moreover no one has told the staff that if the cafe is occupied less than 10% it is better to have a patron even if for coffee than not to have one at all. What shocked me most was the way he made us feel and how curt the entire staff - six that we interacted with that evening - was while turning us away (and no I wasn’t dressed in any way that would indicate less capacity to pay).
Cut to the hotel next door Taj. We left ITC for Taj to get coffee. The service and customer orientation penetrates so deeply there that every single staff member from the guard to a front desk trainee to a restaurant manager - all consistently treat you warmly. They also don’t serve desserts only but when he heard that’s what I am looking for, his first reaction wasn’t “sorry we can’t serve u” but “we typically serve dinner at the restaurants and cafes but let me introduce you to our restaurant manager and see what he can do for you”. The manager Naseem was extremely kind and heard patiently what I was craving for that evening and guided us to the orient express cafe (out-of-this world ambience with the old world charm without being stuck there in terms of quality of the products). Requested his colleague Syed there to make an exception and serve us their special warm gooey chocolate dessert with coffee for us. Felt like a queen. That’s how they made me feel - welcomed. The entire staff was eager to do what it takes to make us happy. That’s what I call ‘service mentality’ something entirely missing from ITC Maurya. Didn’t expect this from a so-called-luxury hotel. Disappointed with the ITC brand and made me doubly loyal to my forever loved hotel brand Taj.