Vino Bello Resort
- Free WiFi
- Parking On Site
Located in Napa, Vino Bello Resort is minutes from Trinitas Cellars and close to Napa Symphony. This 4-star resort is within close proximity of Napa Golf Course at Kennedy Park and Napa Valley College.
Make yourself at home in one of the 182 air-conditioned rooms featuring refrigerators and plasma televisions. Rooms have private balconies or patios. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a steam room, and a fitness center. Additional features at this resort include complimentary wireless Internet access, concierge services, and a picnic area. Getting to nearby attractions is a breeze with the complimentary area shuttle.
Food & Drink
Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the resort’s 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.
Business & Travel Amenities
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Free valet parking is available onsite.
How to Get There
Lovely stay for points, pretty expensive for cash Had a great Italian dinner at a nearby restaurant. The grass courtyard across the street is fabulous place to hang out with friends when it is a sunny day.
The rooms are excellent - spacious, comfortable - very nice for a "non" luxury site. The check-in experience is positive and quick -- very accommodating. And then occurs the "but" -- from check-in you're sent to the concierge desk for a 'welcome' packet and car tag. At my check-in, they were 'out' for a half-day meeting. No sign, no communication of the fact to the front desk [really - why couldn't that simple slip of paper have been left there in their absence?]... So - much later, I receive a call, and could I come to the their desk to pick up my packet? It's raining outside - they have employees standing outside the front door WATCHING it rain... and I need to come there? I respond I'll be by later. Later, I have another call - your packet is here... or should we send it down to you? Well - that would be nice. An hour later - still no parking permit - I walk in the rain the block length distance to the check-in location. The packet is a "Napa" magazine [really?] and my parking permit. The concierge group, apparently, considers themselves above "serving" customers. Apparently, it's understood we work for THEM. I remind them that such disservice receives attention. No reaction - no concern.
If you know the valley, and don't need concierge service, this is a great location. Otherwise, find ANYWHERE else to stay... this group simply doesn't understand their JOB.
Vino Bello was one of the more economic options during our autumn weekend visit, and the suite we received was large and spacious. However, my original villa booking was not available upon arrival, so we got moved to a hotel suite instead - the front desk provided a $100 resort credit as compensation was I thought was fair. The hotel has limited amenities - a small cafe and a small gym, with the banquet room used for weddings and an attached winery cavern that was not open during our stay. Overall it was a comfortable though basic base for our Napa adventures.
I look at some of the critical reviews and I honestly wonder if people were at the same resort I stayed at. The resort is drop-dead gorgeous. Surrounded by vineyards, the decor is Italian with loads of granite and charm. Check-in was fast and easy and the units are well-appointed and very comfortable. There are pools and hot tubs and yard games sprinkled all over the resort (none inside however). The bowling alley is old and quaint, with pins hanging on strings, which we swore ruined our scores (it was actually the wine that did that). About 10 tasting rooms and a very nice restaurant (our waiter was Carlos and he was fantastic!) allow you to taste tons of Napa wines without ever leaving the resort. The location is on the close end to San Fransisco, and from there, we ventured out and did the whole dreamy Napa Valley wine tasting experience (we especially loved the castle!).
We have done a lot of timeshare weeks during the past 20 years and this was one of the best. Small things like the quality of our pillows, the jetted deep tub in the bathroom, having a corkscrew and a blender in the kitchen, nicer shampoos in the shower, patio furniture, free internet, and mid-week unit cleanings made this stay extremely pleasant and comfortable. I am already planning to come back!
My husband's list of things they could improve are: the hot tub could be closer to the building, the outdoor pool should be warmer, and parking was a little tight. These things weren't as important to me because we spent most of our time at wine-tastings!
Was very lucky to be able to stay at the Vino Bello thru my Timeshare network for only $160 for the entire week in a fully furnished 1 bedroom condo! Not per night, but all week! The room and amenities (The Merlot Building) are great, even a free bottle of wine on check-in. But customer service was very bad! Check in was horrible, they said they couldn't find my reservation, no explanation of the facilities, no parking pass needed, so I was told. Then after 2 day, concierge calls to ask me to come down to get my welcome package with a parking pass(!) and discount coupons for wineries. Luckily we had an itinerary set through our Lexus ownership programs (free tastings or 2 for 1) and didn't need the coupons. Then we were asked to join them for an owners update. I said I will check our schedule and get back the next evening. Well, when we arrived back from our day out, our room keys were deactivated. We were locked out! Called the front desk and they said they were sending someone STAT. After three calls and an hour later (we had bags from shopping and bottles of wine so we didnt feel like walking to the other end of the property to the desk), we convinced a cleaning woman to let us in the room. After 2 and a half hours later, and no staff with new keys, I had to go to the desk and request new ones. They gave a $100 resort credit for our troubles, but I was the pounced on by the concierge to book the timeshare breakfast. The meeting was fine, the lowest pressure sales pitch from any of the timeshare properties out there, and we were give our participation gifts promptly. I would love to return, as the rooms are great, but customer service and their way of doing business needs to improve. Also it is a bit of a ways away from all of the popular wineries and eateries, but they do have a shuttle service. Not sure how it actually runs, as I had a rental car for the week.