-1.0
Terrible 2287 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

Located in Napa, Vino Bello Resort is minutes from Trinitas Cellars and close to Napa Symphony. This 4-star resort is within close proximity of Napa Golf Course at Kennedy Park and Napa Valley College.

Rooms

Make yourself at home in one of the 182 air-conditioned rooms featuring refrigerators and plasma televisions. Rooms have private balconies or patios. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a steam room, and a fitness center. Additional features at this resort include complimentary wireless Internet access, concierge services, and a picnic area. Getting to nearby attractions is a breeze with the complimentary area shuttle.

Food & Drink

Enjoy a meal at a restaurant or in a coffee shop/café. Or stay in and take advantage of the resort’s 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges.

Business & Travel Amenities

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Free valet parking is available onsite.

How to Get There

Vino Bello Resort
865 Bordeaux Way
Napa, CA 94558 United States

Reviews

Best place to relax and unwind
monchelle99

The staff was super friendly and helpful. Sharmine from the front desk was attentive and definitely gave us great customer service. She made our stay stress free. Christina from concierge had answers to all my questions as far as great places to go to, info on how to get around and we spoke to each other like we knew each other for years. Rosemary - head of lost and found assisted us with an item we left behind. Was patient in looking in the room and found our item-(usb). Thank you to Sharmine, Christina, Rosemary and the rest of the Vino Bello Staff. Thank you for making us feel at home and for the great customer service you gave us. Definitely will come back.

1 Good, 50 bads
Chris B

I made a mistake and reserved a room at the hotel on short notice (<24 hours) through a popular travel hotel reservation website. that was my mistake. I had reserved a three night or so stay. the first night was entirely wasted between texting and talking to Despite having call on the phone to talk to the hotel could not find my reservation. their best idea "call us after the reservation arrives. I had to make other arrangements for the first night. on the second day, I was exhausted. I escalated my reservation problemm and a hotel manager (who didn't have a business card) went -ABOVE AND BEYOND t0 correct the problem. did pretty good and on the first try, gave me a key card to a room where upon opening the door I discovered people in the room. on the second try found a room with no one in it and several hours before regular checkin. Thats all the good news. on the bad side, the hotel concierge and hotel front desk could not , despite multiple phone calls, figure out why every out bound number I dialed rang busy. And despite alterting the hotel desk, no electric socket was working. suggestion, "we'll be glad to send the engineer" no, this problem should have been figured out days before. and at the restaurant for dinner, I was mystified why the chef would serve generous portions of bread with negible portions of appetizers. . I would have given this hotel a 50 (fifty) star review simply on the basis of the hotel manager who resolved my reservation problem. due to the unconcerned staff, and failed phone , I can only give 2 stars.

Worst resort stay
nanikai

We stayed at Vino Bello resort from August 4-9. We've stayed there numerous times since we became Shell Vacations Club owners in 2001. We have never had problems in the past, but this stay was different. Upon check in, we apparently waited in line at the wrong desk (Mertiage check in only). We waited for 20 minutes, only to be re-directed to another line. There were no signs to indicate this. How less important we felt as owners being shown to the back! Upon getting in room, we found a wet towel in on the floor thinking housekeeping left it. It turns out it was a leaky a/c. While getting ready for bed, there were no sheets for the pull out bed! The next morning, while getting ready to cook breakfast, there were no pots! A few days in, I was attempting to use the blender in the room. It was not working so I called to get a replacement sent. The front desk said someone would call back, but no one ever did. We went to front desk the next morning and was assured one would be delivered to the room. We were out all day and came home to no blender! Again, we complained and was assured the blender would be there soon. It was finally delivered the next day. Lastly, we spoke to a manager the day we left and complained about our stay. He apologized and said he would credit us points for one night stay. When I followed up recently, he no longer works for our company. I will not stay at this resort in the future nor recommend it to anyone.