What We Love
- As the second-largest casino in the U.S., it’s also home to a 10,000-seat arena
- Check out the smaller Wolf Den concert area for free nightly entertainment
- Varied dining options: From Bobby Flay’s more refined Bar Americain to Jimmy Buffett’s über-kitschy Margaritaville
What To Know
- The “earthy” décor feels over-the-top
- The front wall of the pool area opens up come summer for DJed outdoor parties
- A $14.95 resort fee per night will be collected at the property
- Free WiFi
- Golf Course
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Drive an hour southeast of Hartford and you’d expect to find yourself in a quaint seaside town, not the country’s second largest casino. But this 240-acre compound doesn’t hold the same glitz and glamour of its Vegas cousins. Rather, its earth-toned theme garishly nods towards the casino’s Native American roots with areas inspired by the elements (“Casino of the Wind”) and the seasons (“Autumn Entrance”; “Indian Summer Garage”). The space between the twin casino areas is punctuated by feather-printed carpeting, tie-dyed furniture, howling mechanical wolves, and a glowing, three-story crystal mountain.
Bed & Bath
Save a glaring, iridescent purple shower curtain, the décor of the 1,200 guestrooms is far more subdued than the rest of the casino-resort. While some of the ample-sized guestrooms look onto the Thames River, many others look onto one of the hotel’s many expansive parking lots. Choose from one king or two queen beds in your Standard Room, which comes equipped with a 27-inch TV, high-speed WiFi (part of a $14.95 inclusive fee covering valet parking, Internet and fitness center/pool access) and a table with two chairs for working or dining.
The indoor heated pool provides a nice escape from gambling in the winter. Come summer, the front wall opens to morph into an outdoor lounge with a satellite bar and DJ booth. For year round partying options, choose between the more laid back Vista Lounge (set within the three-story crystal mountain), the gothic abbey-themed Ballo Social Club, and the hard-partying Ultra 88 Night Club. Dinner options range from the traditional upscale (at Bobby Flay’s Bar Americain or Michael Jordan’s—yes, that Michael Jordan—Steakhouse) to the family-friendly (i.e. Johnny Rockets), to the downright kitschy (Jimmy Buffett’s Margaritaville, which features a live band on weekends). The 24-hour room service is a solid option once you’ve meandered off the casino floor.
How to Get There
Very nice accommodations. Would recommend a Wednesday or Thursday stay to get best pricing. Numerous restaurants to choose from check out the happy hour specials. Room are modern and updated with newer electronic equipment.
I will start with the good…we stayed in the Sky Tower the evening of a concert on 11/03/19. Our room was on the 28th Floor; wasn’t ready when we arrived; but was ready after we left the Mandara Spa. The spa was ok, nothing to rave about. The technicians were nice and professional. It was the newly hired reception staff that confused our booking which caused us to change the services we originally intended to get but in the end it was okay. The reception staff thought giving us a “discount” that was already being offered to all guest staying at the hotel was a good gesture to make up for their mistakes which equated to nothing special to make up for their mistakes for us. Upon entering the room, we were very pleased. It looked nicely decorated, updated, and the views from the 28th floor were breath-taking and serene.
Now the bad. My travel companion woke up the morning after the concert after feeling something crawling on her. To our dismay and horror, it was a BED BUG! (see attached photos) Yes, a bed bug! I managed to capture it alive to show it to the hotel management. I called the front desk immediately and asked to speak with a manager and to have someone come to our room to confirm that what we found was indeed a bed bug. The manager instructed us to leave it in the room and offered to change our room and said no one would come to get it. She explained the “team” that needed to confirm our finding was not allowed to enter occupied rooms, so we would need to leave it in the room and wait for them to look at it. We declined the offer to change rooms, we were not staying one minute longer than needed and wanted nothing more but to quickly exit the hotel. After I hung up with the manager, we started looking around the room, we noticed our mattresses did not have mattress covers, they only had a mattress pad and a layer of sheets. No wonder the place had bed bugs. I expected a large hotel such as this would have taken better precautions to protect their guest. We showered, immediately gathered our belongings, but wasn’t offered bags to put our possibly contaminated or infested belongings in, nothing. When we arrived at the desk to check out, I showed the manager the pictures of the bed bug and she offered us two vouchers for the breakfast buffet. We declined that measly gesture and opted to buy our own breakfast at Starbucks. She stated she would not close out our bill until after “the team” confirmed the findings. Again never offered anything to place our belongings in to prevent possible cross contamination. Not to our surprise, about 15 minutes after we left the desk, we get a call informing us that what we found was indeed a BED BUG. The manager stated she would credit our account for a full refund, but never offered to make an injury or incident report as I later found out was the proper protocol. My travel companion unknowingly at the time was bit numerous times on her neck, face, shoulder and arms. When I called the manager the following day to find out about how to get the additional expenses reimbursed for cleaning of our items and transportation (they never offered or provided us with anything to quarantine our exposed items), and the items that could not be cleaned but needed replacing, and medical expenses. I received the following reply to my question, “we don’t normally do that and you seemed okay with us just crediting your stay”. Wow I have no words for her response. But I have ten words for TripAdvisor readers. DO NOT STAY A MOHEGAN SUN THEY HAVE BED BUGS!
Does Mohegan read our reviews. Never heard back after I did online review or have seen them answer any on TA in last few weeks.
I felt the customer service was lacking this trip. Tried changing room before I arrived as we were on first floor (did kiosk check in). They didn’t even want to talk to me. Just sorry. Can’t help you. Expected more.
Our room service wasn’t the best. Order messed up first night. Got five dollar credit but would rather had food correct. Next night said over hour wait and it was a Monday night. So we cancelled.
Screaming kid in hallway at 8am weekday. Can’t they keep kids on a designated floor. Other hotels do. After a night of gambling I don’t need to be woken up to screaming kids
Had to search for waitress in slot area for water. Not many around.
Buffet closed for two nights. Supposedly water pipe broke. This is a five star hotel. Don’t they have weekly inspections???
Overall I was so disappointed this trip. I love Mohegan but everything was off this time around.