The Fox Tower at Foxwoods
- Free WiFi
- Handicap Accessible
- Parking On Site
Located in Mashantucket, The Fox Tower at Foxwoods is in a rural location and minutes from Lake of Isles and Foxwoods Resort Casino. This 4-star resort is within close proximity of Tanger Outlet Foxwoods and Mashantucket Pequot Museum and Research Center.
Make yourself at home in one of the 825 air-conditioned rooms featuring refrigerators and LCD televisions. Wired and wireless Internet access is complimentary, while iPod docking stations and cable programming provide entertainment. Private bathrooms have rainfall showerheads and designer toiletries. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After enjoying recreational amenities such as a nightclub and an indoor pool, a lucky night at the casino is the perfect end to the day. This resort also features complimentary wireless Internet access, gift shops/newsstands, and a hair salon.
Food & Drink
Enjoy a meal at one of the resort’s dining establishments, which include 3 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with a refreshing drink from a poolside bar or one of the 9 bars/lounges.
Business & Travel Amenities
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and meeting rooms. Free valet parking is available onsite.
How to Get There
On Sunday, November 10, 2019 I went to Foxwoods with a Knights of Columbus bus group from Revere, MA. I was with my wife and 98 year old mother. The experience I had was horrible. I had several problems and the service I received was terrible. In summary, you treat customers like dirt. It is quite obvious that all you care about is separating people from their money. If someone has a problem it is obvious that staff is instructed to immediately refuse to rectify any problems.
When I arrived on Sunday at about 10:15 AM someone from Foxwoods gave me a green card. I was instructed to exchange the green card for a Rewards card. The Rewards card was supposed to include a $10 credit and a buffet voucher. While at the Fox Tower area I found out that my Rewards card did not include anything. When I went to the Rewards window I explained my problem to the customer service person. She kept of telling me that there is nothing on my card. She kept on asking me the same series of questions. She told me I had to go all the way back to the Bus Lobby. I refused to walk that long distance and I had to insist that she fix the problem. Then she started complaining that the line behind me was long because she was the only person working that window. Finally after my insistence, she made a phone call, once again asking me the same questions again. Eventually I received a buffet ticket and a $20 slot play ticket.
At this time my wife and mother went to one part of the facility and I to another. My wife and mother had a problem with their rewards card and had to get them replaced. Supposedly they were given tickets for the buffet which was to be included in the bus package at no cost. My wife explained this to me when we all met for the buffet.
At 2:00 I met my 98 year old mother who requires a wheel chair and my wife at the buffet line. We waited in line for well over an hour. When we finally got to the register we were told that we had to pay $14.69. The problem was that my wife was given the wrong kind of ticket for the buffet. I think what she was given was a $15 meal credit. The woman at the register told us we had to go to a Rewards window. I was not happy with that answer and asked that she just let my wife in or please fix the problem. When I asked to see someone of authority she refused. When we got to the Rewards window my wife was being served by the same person that gave her the incorrect meal ticket. Once again we were refused help and told to go back to the buffet area. When I explained that we were told to go to the Rewards window he still refused to assist us. When I became insistent that he help us he became rude, refused any kind of help and called security. At this point my mother became very upset and I was concerned for her health. Finally when I stated that I am going to call local media and let them know how my family was treated, he helped us.
When we went back to the buffet area the manager that sent us to the Reward Window seated us right away.
To add insult to injury my wife was not able to use the $20 slots ticket I gave her because she was told she also needed to have my Rewards card. By the time I caught up with her it was time to leave.
Having to wait well over an hour in the buffet line was degrading and humiliating. I felt like we were in a welfare soup kitchen line during the Depression of 1929. You only have one register at the buffet so that people will get fed up having to wait in line and not use their voucher. If you had any thread of decency or customer service you would expand that dining facilities capacity.
Need I not forget to mention that the place smells like stale cigarettes. This is 2019. Who allows smoking at a public facility?
I had a much better time at other New England casinos.
I stayed here last weekend and the price I paid for 2 days did not match the service I received. I honestly did not expect it since it was a casino in CT, not vegas. However, the sheets were like sandpaper. The beds do not have blankets, just a sheet. The housekeeping staff does not pay much attention to detail. When my room was made up, I did not receive new, clean cups for water or coffee. They barely made the bed and my sheets when I checked in were dirty. There is no bellhop to help when you arrive or leave. If I have to return to the area, I will stay at the hilton down the road.
I recently took my 88-year-old mother to see the change of season and we stayed at the Fox Tower. The accommodations were terrible ! The rooms were run down, the beds needed to be replaced furniture was worn and dirty. The TV had to be at least 10 years old and tiny.
We waited 20 minutes to valet park the car and they only had two people to check us in. The front desk staff was extremely unprofessional and rude. My room was comped for two nights I left after one night and paid for a room at the Hilton. (Mystic Hilton A+) I filed a complaint with the management and they never followed up.