4.0
Very Good 607 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Handicap-accessible
  •  Parking On Site
  •  Pet-friendly
  •  Restaurant
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sofa Bedroom property red Suite nice cottage living room lamp flat

Overview

Location

Hotel la Citadelle Metz – M Gallery is in the heart of Metz, walking distance from Place de la Republique and Metz Palais de Justice. This 4-star hotel is within close proximity of Metz Cathedral and Place d’Armes.

Rooms

Make yourself at home in one of the 57 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.

Spa, Wellness & Premium Amenities

Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and shopping on site.

Food & Drink

Satisfy your appetite at the hotel’s restaurant, which serves lunch and dinner, or stay in and take advantage of room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.

Business & Travel Amenities

Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 4 meeting rooms available for events. Self parking (subject to charges) is available onsite.

How to Get There

Hôtel La Citadelle Metz MGallery By Sofitel
5 Avenue Ney
Metz, 57000 France

Reviews

4.0 Very Good 607 Reviews
Rooms way too warm.
Reviewed 2 months ago

Execellent hotel but rooms are way too warm (above 30 degrees in April) as well as the whole third floor. When I complained I was moved to a room at a lower floor which was warm but much better.
When I checked out, I asked if they would compensate for the first night when it was so warm that it was impossbile to sleep correctly. And their waved the parking fee....That or nothing !!!

Excellent!
Reviewed 2 months ago

We had a great time here. The rooms were big (I think we were upgraded), spotlessly clean, with floor-to-ceiling windows overlooking a lovely park with sculptures. The staff were friendly and efficient; Claude in particular was exceptionally helpful - many thanks. Thankfully the Brasserie was open late - the atmosphere was lively and the food was delicious. I thought both hotel and restaurant were excellent value too - not a common experience lately. In short: highly recommended.

Arrogant & deceptive
Reviewed 3 months ago

We called ahead to book 2 rooms and place a reservation in their restaurant after a long car journey through France. Upon arrival they had no reservation for us in the restaurant or the brasserie and suggested to my 80 year old Father 22:30 would be the earliest they could accommodate us to eat. Insisted on trying to get us to register before telling us this terrible news and no help with the luggage. We were left with no other option other than to leave and head to another city on the Easter weekend. The most disappointing part was the hotel staff's nonchalant and totally arrogant attitude. Having stayed there previously we also know the rooms are average and they are relying on their restaurant to carry them.

Lovely hotel
Reviewed 3 months ago

Excellent location, approx 15 minute walk from the station and 10 minute walk to the old town.
Our superior room was large with it's own lobby, separate toilet and bathroom with tub and shower. Beautiful Clarins toiletries. Everywhere was spotlessly clean. There were complimentary bottles of water every day.
Breakfast was plentiful and good quality and the breakfast waitresses were helpful and efficient.
There were a couple of negatives- our rooms were not serviced until 4.30 pm on all three days, just when we were returning from days out. This is far too late. Also the staff in the Brasserie seemed arrogant and uninterested and got several of our orders wrong.
I would recommend this hotel and I would stay here again.

A great start, the on to mediocre, followed up by.....................
Reviewed 4 months ago

It all started so well. The initial reception was first class. Really couldn't fault it. Escorted to our room by a member of the reception staff. The room was spacious and well decorated. The only down side was a distasteful nicotine coloured net curtain hiding the view. The room is well laid out and has pretty much all you would want. The bathroom was large with a bath and shower. Toiletries were by Clarins (a plus point -especially for the ladies). As my other half soaked in the bath I headed downstairs to the bar, to bring her a glass of wine. Here the issues began. Having booked to dine in the hotel brasserie I asked if there was anyone looking after the bar - it was clearly deserted. Being advised someone would be along soon, I waited, and waited, and waited. Eventually the chap from reception came over and asked what I would like. I explained I wished to have a glass of wine. "Red or White" he asked. "I don't know" I replied, "what do you have?". Ah, I don't know I am afraid. "I should get the person who looks after the bar", he quipped. "Yes,you should" I said, thinking to myself......."and so it begins". After ten minutes he returns to tell me, "He is not available at the moment. He will call your room shortly". "Why, I asked, I am already here. I will take the wine to my room myself". Insistently he replied "He will be some time". So, back to the room to subsequently have a chat with someone who recommended a Cote de Rhone, which she that knows, says "was not too bad". I think her viewed soured slightly when i told her it cost £13. Let's see if that turns up on the bill as room service. Sure enough the glass of wine was charged as room service. Once I explained it was quickly removed but there was no apology, no warmth. The food at the hotel (we had breakfast and one evening meal in the brasserie). The service is average but the food is worth trying and I would recommend. Honestly, that's about it. Overall the hotel is average. It has potential but is not relaxing.