Quinta Real Monterrey
- Kids Club
- Parking On Site
With a stay at Quinta Real Monterrey in San Pedro Garza Garcia, you’ll be minutes from Metropolitan Center and Plaza Fiesta San Agustin. This 4-star hotel is within close proximity of Convex Exposition Center and KidZania Monterrey.
Make yourself at home in one of the 165 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Spa, Wellness & Premium Amenities
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Food & Drink
Satisfy your appetite at the hotel’s restaurant, which serves breakfast, lunch, and dinner, or stay in and take advantage of 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
How to Get There
The Decor in the hotel is amazing in all the areas I saw, Reception, Bar and Restaurant. This was followed by an equally impressive room, which contrary to another review had free WiFi. I was however disappointed by the lack of Tea and Coffee making facilities which I think is a must in any hotel these days. The dinner and room service was good without being amazing but it was nice to be able to have local dishes, they had howver run out of my choice of local bear and choice of local wine. My biggest niggle was breakfast, Whilst I could see that there was a buffet available I wasn't made aware that an al a carte was possible and there was no menu on the table, given that the Buffet didn't really have traditional UK/US breakfast fair it was difficult to choose. On the second day no eggs of any kind were available. It was only on the third day (after I had got something from the buffet) that I became aware of the a la carte option or the ability to order non filter coffee. I suspect if my level of Spanish was better, or the waiters English too, but I don't expect all the waiters to speak fluent english, it would have helped but dual language menu's on the tables would solve the problem.
Other than that a comfortable stay.
This hotel is very well located within walking distance to restaurants, bars and shopping and a short drive to Monterrey’s touristic attractions. The architecture and decore of the hotel is fabulous, however their staff is very poorly trained and lack any hospitality culture.
Front desk is completely unsupervised and their staff do not represent well this prestigious brand’s reputation.
I’ve personally stayed at the Guadalajara, Zacatecas (which is gorgeous by the way) and Oaxaca locations always impressed with the attention to detail and disposition to help.
Monterrey staff seem to hide their smiles behind their splendid lobby as if Salvatore Ferragamo’s toiletries should complement their lack of engagement.
Their restaurant hall, bar and lobby are gorgeous, the type of place you want to stay at and enjoy, however the service was so poor that most any other mall restaurant was more desirable than spending time surrounded by apathetic individuals.
Quinta Real, you have a problem in Monterrey. For all other travelers I would say, this is not a bad place, but certainly is short from expectation on the cordiality department.
Fabulous breakfast buffet and a la cart.
Fabulous service, delicious meal.
We actually went back in the same trip two times to have breakfast at their restaurant. “Migas” scrambled eggs with tortilla strips served in a black bean sauce with avocado was to die for. The fruit platter was customized to the kind of fruit we wanted, “Huevos Rancheros were perfect. And the other kind “Los Escondidos” with quesadillas with Chile guajillo sauce so delicious.
A brief note about myself-I have been a Hospitality Professional for over 40 years-20+ in food and beverage and 20+ in hotel management. I have worked at or stayed in world-class hotels around the world and this is NOT one of them. These folks need to learn that fake marble and dark wood do not make a great hotel. What makes a great hotel? Smooth, seamless and generous service. You won't get it here.
A bullet point of the low points of my bewildering and frustrating 24-hour visit:
Food and Beverage: While seated at the VIP table for a luncheon banquet, I was forced to ask for a portion of the soup course, I then had to ask for butter for my roll, I then had to ask for a beverage and then to finish our meal off I had to ask for a cup of coffee. Again, all the while seated at the VIP table with high-ranking US government officials! My observation is that the waiters were too busy holding up the walls to really bother to serve anybody. Shameful.
Lobby Bar: a surly bartender (Rogelio) who doesn't even know how to make a Margarita! Totally tasted like pure sweet and sour (no tequila, no orange liqueur) and when I asked Rogelio for something else, Mr Antipatico stated, "that's how we make them here!" Also, we were celebrating a 57th birthday and the waitress offered the three of us a celebratory glass of Champagne which we accepted since I had declined the tasteless Margarita. In order to reciprocate their generosity, we ordered a second round which we really did not want. The bar bill arrives and we are charged for both rounds ($155 for 6 small stems of Moet??) which translates to 440 pesos (about $25 at the time) for a 115 ml portion. Outrageous highway robbery in addition to the sleight of hand with the "complimentary round".
Room: I happily paid a 400-peso upcharge for a suite only to be awakened at 3:43am when my a/c had defaulted from the icy a/c I had programmed to Heater and it was 29 degrees celsius in my suite (middle of the night power outage at the pool and spa area, I was told later). Also, no clock next to the bed ("oh, housekeeping must have forgotten to place it back in the room") and, believe it or not, no coffeemaker in this "suite" (“oh, we get lots of complaints about this, but our owners won't let us put coffeemakers in our rooms"). Plus, no free internet-not even in the suite!
Upper Management: Prior to check out, I voiced my too long list of concerns to Marina and Guillermo in the concierge office. In light of the deficiencies encountered, Guillermo graciously offered a refund of the 400-peso suite upcharge which I accepted. When asked about the serious misunderstanding and outrageous expense of the bar debacle, Guillermo stated that there was nothing he could do about it. When I asked who DID have the power to resolve my Guest complaint, Guillermo called the Food and Beverage Director, Mauricio Salas, who came out from the back office, listened to my observations and then asked for a moment to go behind the scenes for some resolution options-only to NOT return ("oh, he had to go into a meeting"). Are you kidding me?
So, I asked to speak to the General Manager, who was “not available”. I asked Guillermo to provide the GM's name and email address which he provided (Gabriele Aru). After departing property, I looked at my "revised" folio only to find that the offered 400-peso refund for the suite upgrade had NOT been removed from my bill.
A very sad and disturbing side note regarding billing-4 out of the 7 of us travelling together had errors (in their favor, of course) on our folios!!
Upon returned home, I wrote a very detailed email to Mr. Aru, the General Manager, asking for him to call or reply by email. He assigned this chore to...Marina, the lovely young concierge who unfortunately didn't have the power to do anything. When asked what Mr. Aru had assigned her to do, she stated he wanted her to call me and apologize and ask when I would be coming back!!
I expressed to Marina that this was not satisfactory to me and that I expected to either speak with Mr. Aru OR preferably receive an email (paper trail) response to my detailed email. The next day, Mr Aru called me and insisted there was nothing else he could or would do. When pressed, he would not even authorize the previously proffered 400-peso suite refund!! I then asked for the contact information for his district or regional director and Mr. Aru assured me he would email the info later that day. All he said was, "Mr. Scott, Mr. Scott you've got to respect my time" about 3-4 times and then proceeded to hang up on me!!!
Not surprisingly, he never fulfilled his commitment to send the contact information.
Well, dear readers, this comedy of errors gets worse!!
I then went to the Quinta Real website and filed a complaint asking for some Corporate assistance. I waited 3-4 days and no response. So, I then filed a second Corporate complaint on their website and this time I attached a copy of the original, detailed email I had sent to Mr. Aru, the useless GM.
And, guess what? STILL NO RESPONSE.
So, what have I learned? The non-responsive Corporate "Management” oozes down to an impotent on-site management team and their lack of accountability trickles down to a useless front-line team.
And what do I know, now? I know I will NEVER spend another dime at a Quinta Real or any other Camino Real property. EVER.
And, in parting, let me whole heartedly recommend the Safi Royal Luxury Valle Hotel right next door! I spent almost the exact same agenda there in April and the Safi is heads and shoulders superior in every way to this pretentious dump.
Really liked my stay here. I was in Monterrey on business and this was indeed a lovely oasis in the midst of a busy city. It may be a "tad" worn around the edges but that doesn't take away from the beauty of the property. I was in a suite-type room on the pool and it was HUGE. 3 rooms, each lovely. The bathroom was an oasis unto itself!